05/01/2017 ScottyTB, Tampa, Florida
To be fair, the staff of Kamuk Best Western were all wonderful and the facility is very nice. However, the noise level is truly unbelievable. I read the reviews, and thought I could handle it. Ther... more
To be fair, the staff of Kamuk Best Western were all wonderful and the facility is very nice. However, the noise level is truly unbelievable. I read the reviews, and thought I could handle it. There is no way... loud music, motorcycles, fireworks and terrible insulation. We did not get a good night sleep the entire time we were there. We asked to be moved to a quieter room. The hotel gladly moved us.... to two different rooms, all equally as loud. We asked for a refund so we could move to another quieter location and the manager only offered 50%.... We were very disappointed. The lack of sleep due to the noise at this hotel was the only bad part of this otherwise wonderful vacation.
Don't stay there if you want to sleep...... less
HotelKamuk, Director de Relaciones con Clientes at BEST WESTERN Kamuk Hotel & Casino, responded to this review
We are truly sorry for the lack of sleep you experimented during your stay and while there is always noise here definitely New Years Eve is always loud (probably everywhere) and Quepos party was very intense.
We try to accommodate to all request from our guest moving them to other rooms and 99% of the time works perfect.
A lot of people choose our place because is live as they found a lot to do in the surroundings.
Thanks for your comments and we hope you enjoy the rest of your trip in CR.