This hotel was a dismal disappointment, not up to the best western standards. upon arrival to our room, we were not walked to our room and had difficulty locating it. eventually we found we had to go ... more
This hotel was a dismal disappointment, not up to the best western standards. upon arrival to our room, we were not walked to our room and had difficulty locating it. eventually we found we had to go up another staircase (no elevator to these rooms, no offer to help us haul our luggage up the full staircase).
the room was small and smelled of mold. there were many flying insects in the room, no wonder as the window in the bathroom had been left open without a screen. the closet had a small safe too small for a laptop that required a old fashioned key to be purchased from the front desk. the windows didn't close all the way and there were consequently holes left open to the outside between the window and the wall. there was no minibar and no waters in the room, leaving us to go outside to find water to brush our teeth. the drawers were molded and unusable. there were dead insect carcasses on the floor. (not meant as a dig on the maid service, the room had clearly been cleaned, but with the tropical climate and the open windows, insects dying was an inevitability. Because of the open window onto the busy street, the room was impossibly loud with every drunken screaming passerby waking you up from sleep.
the bed was hard and lumpy with insects under the sheets. there were no blankets on the bed only one sheet to cover. after calling the front desk, they informed me there were cheap pilled molded blankets in the closet. the pillows were all overstuffed and hard. they were also of a strange shape - square? impossible to rest on.
the bathroom was a 90s tile horror unto itself. The toilet was industrial with exposed piping but the flush was so weak you were left with a lighter colored version of what you had tried to flush. the sink was extremely old and cracked. while there were tissues there were no other bathroom amenities. they had some hand soap in an industrial dispenser on the wall which was almost empty. there were too few towels in the room. the shower was grungy and the doors to the bathroom were rusted. The shower head looked to be >20 years old. when i turned my shower on with grungy moldy handles, the water was initially brown. then it completely shut off and refused to work again. i used my neighbor's shower in the room next door and while water did come out of the spout, it was barely more than a trickle and it was impossible to wash one's hair. low pressure would be too kind a description. I've had better showers in garden sprinklers.
Pros: the front desk staff had hot coffee for our early departure at 5am (we missed the complimentary breakfast). great location. the restaurant upstairs was nice and had good food. the air conditioning unit in the room did work. less
HotelKamuk, Director of Sales at Best Western Hotel & Casino Kamuk, responded to this review
Dear guest, we would like to apologize for not exceeding your expectations. Your satisfaction is the most important for us and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.