Terrible, worst stay of our trip possibly of all our travels
05/06/2017 jaijara19, Miami, Florida
This is not a 4 star hotel by any means.. Firstly, it is not a tourist area at all. The rooms are ridiculously small with an even smaller bathroom. We were given a balcony that overlooked a very busy... more
This is not a 4 star hotel by any means.. Firstly, it is not a tourist area at all. The rooms are ridiculously small with an even smaller bathroom. We were given a balcony that overlooked a very busy and loud side street where we watched multiple police cars patrol. Below us was a very seedy and sketchy small casino. Very loud throughout the night and loud music woke us up at 5 am outside. I wish I could forget we even stayed here, it was that bad. Don't bother with the included breakfast, it was half a scrambled egg. Do yourself a favor, stay somewhere else! less
HotelKamuk, Director de Relaciones Públicas at Best Western Hotel & Casino Kamuk, responded to this review
On behalf of all staff and management please receive our sincere apologies and your opinion is well received to act if necessary on all the issues you mentioned.
Our standard policies mandates that if guest is not happy with the room assigned, the front desk staff will move them to another room (subject to availability). This action only apply when guest contact the front desk during the stay.
Best Western Kamuk Hotel & Casino offers a nice pool, one restaurant where breakfast is serve daily with ocean view and we just add a new Spa.
The smaller rooms are the standard for only $48 per person per night and we have more than 15 of this category, some guest appreciate the small balcony and some just don t want to enjoy the view of locals walking around and we respect that.
Continental breakfast included is: Coffee, Juice, Cereals, Fruits, Yogurt and breads. Besides you can order the Gallo Pinto (Tipical Costa Rican Breakfast) with one egg or the pancakes with eggs and 2 sausages, for only $48 at night...
Thanks for your visit and we look forward to welcome you again in the near future...