Just shy of wonderful
14/03/2017 SherpaS2, Minneapolis, Minnesota
Most memorable vacations begin and end with wonderful people and here the Kamuk shines. Raquel at the front desk is delightful and always a pleasure to deal with whether simply calling for a cab or re... more
Most memorable vacations begin and end with wonderful people and here the Kamuk shines. Raquel at the front desk is delightful and always a pleasure to deal with whether simply calling for a cab or recommending a local shop or restaurant. The 3rd floor restaurant staff of Oscarre, Leo, and Monica were also fabulous. They took excellent care of us and also our fish! (I did not get the names of the other 2 restaurant staff members and I know I spelled Oscarre wrong. Sorry for both!) The chefs did an amazing job preparing our fresh sea bass 3 different ways. We invited others over to join us and they agreed...very good!
My uncle and I came to Quepos primarily to fish and so we chose to spend 6 nights at the Kamuk because it was close to the marina and more importantly, we wanted to be within walking distance of the shops, restaurants and farmers market around the city. This worked out perfectly for us. Also, just across the street is a very handy grocery store that carries plenty of things you might have forgotten. (Sunblock, shaving cream, etc.) The ice cream shop connected to the hotel become a nightly treat as well!
Our room was on the 2nd floor corner facing the street and directly above the casino. (More on that later) The room was clean, comfortable and we enjoyed the balcony for sunsets and people watching. The air conditioner was not working when we arrived but Raquel sent a maintenance person up immediately and it was fixed in less than 10 minutes. A nice, big shower with plenty of pressure and good sized closet with a safe. (You need to get a key from the front desk.)
I booked a premium room in August of 2016 but when we arrived there seemed to be a bit of confusion regarding my reservation. After a lot of screen scrolling and finally a phone call, i was given a standard room and $5/night deducted from my rate. I'm still not exactly sure why this happened and not a big deal.
My title for this post is "Just shy of wonderful" and the singular reason it's just shy of wonderful is the casino music. I have slept in some crazy places all over the world and so when I chose a hotel in the heart of the city and along the beach/marina walkways I expect outside noise. Cars, buses, scooters and people are all part of the equation and ALL are beyond the control of the hotel and it's staff. What I did not expect was to be directly above the casino and every night around 1 am the music volume would suddenly increase to the point where sleep was very difficult, if not impossible. The "thumping" bass more than the volume was the problem. (The casino is open until 4 am as well.) To be fair, other guests we spoke to said they did not hear the casino music so I'm guessing it mostly affects room 201.
I'm not sure how much influence the hotel has over the casino but the Kamuk's friendly, hardworking staff deserve better than this. The hotel has a great location, wonderful staff, good food and the most reasonable pricing in Quepos. Happy hour on the third floor at sunset is lovely and a great way to wind down the day. I would and will stay at the Kamuk again. I hope the hotel management understands how difficult it is to write a critical comment when someone so enjoys the staff of the hotel.
Thank you to the entire Kamuk staff! less
HotelKamuk, Director de Relaciones con Clientes at BEST WESTERN Kamuk Hotel & Casino, responded to this review
We are more than happy to read your review. You make our day as we share your opinion with all our staff and give some incentives to the employees mentioned.
It is a real pleasure to serve our guest, every little detail is cover by our staff as we want all guest to leave happy like you and recommend us to friends and families.
We do understands how difficult it is to write a critical comment when someone so enjoys the staff of the hotel.
Thanks again and we look forward to welcome you many more times...