Best Western Hotel & Casino Kamuk

We are staying here for 4 nights & we're so pleased with our choice. The rooms are large & very comfortable. The pool is lovely. Having breakfast on the terrace overlooking the water is a wonderful way to begin the day. Another huge plus is the highly attentive & professional staff. Kenneth Blas has been great about booking whatever activities we want to go on. One final benefit of being here is the location. We're right in the middle of town with lots of restaurants within easy walking distance. less

I was pleasantly surprised with this hotel. The rooms were big, updated, and clean. The only issue I had was with one staff member who stemmed to be snobby but the rest of them were very accommodating. I told him I wanted to stay another night and he told me that I needed to do it on the web. I stated that I thought it would be faster and cheaper if we would do it here, but he said "no". He was not interested in helping me, it seemed like. Oh well, I called the other hotel where I was staying two nights and they happily accommodated us for another night. I don't get these type of workers especially in Costa Rica where customer service I hold it in high regards. One of the reasons I love to come to this country it's because of their Pura Vida way of life, caring, loving, helpful. I guess los ticos are changing as well. less

The casino is bad. It is a small. poorly run operation. They did not charge us for the first drink, but after they figured out that we are americans they started trying to charge us for drinks. I left. After I left they started saying things about us. My son was still in the Casino and heard what they said. Very unprofessional less

The positives? It was secure and the AC worked. The negatives? Room was loud with street noise and neighbors. The attached casino is Sketchy McSketcherson. We paid top dollar and got no view of the ocean even though the place was mostly empty. There was no parking lot... we drove around looking for it, literally there's not a parking lot in Quepos with a sign that is for BW parking. The front desk people were nice enough. The included continental breakfast was adequate. But overall I wished we'd picked somewhere else. I would give it 2 stars but it was clean, safe, and had AC. less

This is not a 4 star hotel by any means.. Firstly, it is not a tourist area at all. The rooms are ridiculously small with an even smaller bathroom. We were given a balcony that overlooked a very busy and loud side street where we watched multiple police cars patrol. Below us was a very seedy and sketchy small casino. Very loud throughout the night and loud music woke us up at 5 am outside. I wish I could forget we even stayed here, it was that bad. Don't bother with the included breakfast, it was half a scrambled egg. Do yourself a favor, stay somewhere else! less