Pretty Clean Hotel with Ok Staff
13/07/2017 Tonycal3, Orange, California
I was pleasantly surprised with this hotel. The rooms were big, updated, and clean. The only issue I had was with one staff member who stemmed to be snobby but the rest of them were very accommodating... more
I was pleasantly surprised with this hotel. The rooms were big, updated, and clean. The only issue I had was with one staff member who stemmed to be snobby but the rest of them were very accommodating. I told him I wanted to stay another night and he told me that I needed to do it on the web. I stated that I thought it would be faster and cheaper if we would do it here, but he said "no". He was not interested in helping me, it seemed like. Oh well, I called the other hotel where I was staying two nights and they happily accommodated us for another night. I don't get these type of workers especially in Costa Rica where customer service I hold it in high regards. One of the reasons I love to come to this country it's because of their Pura Vida way of life, caring, loving, helpful. I guess los ticos are changing as well. less
HotelKamuk, Director de Relaciones con Clientes at Best Western Hotel & Casino Kamuk, responded to this review
Thank you Mr Tony for your comment
Big rooms, updated and clean... we like you mention that thanks.
Is too bad you dont ask for the manager on duty while you stay here to help you with the snobby member staf. We dont understand why he send you to book the extra night in the web. Please receive our sincere appologizes and we assure you we meet with him to correct this procedures.
We hope you consider visit us again soon