Wasn't The Worst, But I Wouldn't Stay Here Again...
28/08/2019 christonij, Toronto, Canada
This hotel definitely could improve on a few things. For a hotel that has been renovated not too long ago, there are things that still could be worked on. For instance, that ELEVATOR! The most ghetto ... more
This hotel definitely could improve on a few things. For a hotel that has been renovated not too long ago, there are things that still could be worked on. For instance, that ELEVATOR! The most ghetto elevator I have ever seen. You have to push down the whole time if you want the elevator to come down, and when you get in, you have to push the button the whole time in order for the elevator to go up. And if someone else is using their ONE elevator it won't come down obviously and you'll either be waiting or thinking the elevator is not working. Ridiculous, my work elevator is just like this, and at work I can deal with it, but not while I'm on vacation! We told the front desk but they couldn't change our room. That was not easy for my mom and aunt who all have bad knees and had to inconveniently take the stairs each time to go up and down because it was sure as hell a lot easier than using that silly elevator. This hotel was not cheap, for that price you'd think they'd have a better elevator that's not from the 1950's. Paid $189 for 3 people. On to other things, the room was kinda cramped and barely any room to put our bags on the tables and barely any room on the washroom counter to put our stuff on. The parking, breakfast, and wifi was free, so that was good. The breakfast was probably the best part of the experience because they had many many options for food out of all the hotels I stayed in Montreal-Quebec. There was eggs, sausages, juices, fruits, yogurts, etc... There is a pool and fitness center. The pool leads to a little outdoor patio, but the pool itself had a very strong bleach smell (more than usual) and it made us not want to swim because it was nauseating. Staff was friendly, most spoke English. Overall, I would pick a different hotel in this nice area. There is alot of stores and restaurants nearby. I recommend the Buffet Des Continents. Not the worst hotel, but needs improving. less
Shakira R, General Manager at Best Western Hotel Brossard, responded to this review
Dear christonij,
We apologize for not exceeding your expectations and we thank you for sharing your honest opinion with us. Our service elevator is to accommodate our heavy loads, housekeeping carts and wheelchair accessible guest. Sorry we wasn't able to put you and your family on the ground floor please do not hesitate to mention it upon reserving as this is something that can be assigned in advance without any guarantees. Glad that you enjoyed the breakfast and or other amenities and we hope to get another chance to offer you a better stay again in the future.
Sincerely,
Shakira R.
General Manager