Family of 4 in Deluxe Room
01/09/2017 Queen_0f_Oakville, Oakville, Canada
I booked my room on the BW website. I was confused because they had so many room categories. I called the hotel and was told that "deluxe" meant that the room was recently renovated. I decided it w... more
I booked my room on the BW website. I was confused because they had so many room categories. I called the hotel and was told that "deluxe" meant that the room was recently renovated. I decided it was worth paying extra for a recently renovated room. I should have asked them to define "recently". When we arrived, I called the front desk thinking they did not put us in a deluxe room as we had booked.
The room itself was okay and to be expected for a 3*, but I'd be surprised if it was renovated within the last 5 years. If the bathroom was renovated within the last 10 years, it was just a partial renovation. Tiles, sink, faucets etc. were all dated and did not look "recently renovated".
We stayed in this room because we were attending a family celebration and did not want to impose on family by staying with them. We also thought it would be easier to get ready if we had our own room, showers etc. The problem with this is that the ventilation in the bathroom is poor, so that no one can use the bathroom/mirrors if someone is in the shower. the only other mirror is on the outside of the bathroom door. So while someone is standing outside the bathroom door trying to put on makeup, they get hit with a burst of hot steam, as soon as someone finishes their shower and wants to leave the room. There are NO other mirrors in this room and the lighting is extremely poor.
I do not recommend this hotel if you have more than one female who needs mirrors and lighting to get ready. For all other needs, it's a typical 3* chain hotel.
My only other complaint is that hotel staff were VERY slow in fulfilling requests for additional towels. On our first day, it took 4 requests before we finally got extra towels.
The hotel is conveniently located near many restaurants and a grocery store and walking distance to the SAQ (wine and specialty beer). Getting out the hotel can be challenging because of a median in front of the hotel making it impossible to make a left turn. This is to be experienced staying anywhere on Taschereau Blvd. and not a fault of the hotel. less
Marisa G, General Manager at Best Western Hotel Brossard, responded to this review
Thank you for staying at our property and submitting your feedback.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback (regarding the bathroom layout) you gave us to implement improvements during our upcoming renovations in the Fall, this will ensure us to offer a better experience for guests in the future.
Additionally, take note that I will be certain to ensure a proper follow up with my team in regards to the delay in receiving your housekeeping request.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Please feel free to contact me directly at the hotel if you have any questions.