Best Western Hotel Bristol

A disappointing stay at the hotel, upon arrival at the hotel after a long 8 hour journey the receptionist informed us that our rooms weren't ready and seemed annoyed we had turned up early, then seemed further annoyed when my boyfriend couldn't remember the car registration. She seemed very rude and not very informative. The hotel itself is in prime location opposite the beach but is rather rundown and tired, very much in need of refurbishment, the car parking to the rear of the hotel was also not clearly signposted. The bed was very uncomfortable and saggy leading to a bad back in the morning, the room was also extremely hot with windows only opening 6 inches and no AC. Ordering breakfast was a saga where you use a widget to order basically you scan the QPR code in your room, this takes forever and has to be completed by 7pm the night before. The food at breakfast was also poor quality. There is also currently construction work next door the hotel. Overall a poor stay as the hotel needed modernizing and doesn't seem value for money but the location was excellent. less

This hotel has the friendliest staff of any hotel we have ever stayed in. with stunning views of the sea. It is currently being modernised, the lounge and bar are modernised, hotel rooms still to be modernised. But the view, food and staff more than make up for tired rooms. The rooms are big with spectacular views of the bay and the sunset. It also has a swimming pool. I would thoroughly recommend. less

A lovely hotel, great location and very efficient and kind staff. Stayed in a lovely superior double which was large and comfortable. Breakfast and dinner was lovely and the hotel clean and tidy. The staff are welcoming and very friendly. Helen less

We stayed for a few days in July during the start of the heatwave, and had a first floor room with a sea view - which was wonderful. The room was clean and tidy and had everything we needed. Breakfast was freshly cooked, and the staff were exceptional - attentive, helpful and friendly. Hotel parking definitely a bonus. less

I found a Trip Advisor review on this establishment dating back to March 2012 by Yorkshiremannorfolk which I have adapted - his review which in the main I agree with is in inverted comma’s :- “The only positive things I can say about this hotel are that the staff are pleasant and try to be helpful, the food is acceptable and the location is pleasant (I would add the staff do keep the place clean). Almost everything else about it is poor - despite the relatively high price - and there are too many negatives to list them all in detail. The whole experience is one that I would not want to repeat.” The rear entrance, which is effectively the first entrance to greet those arriving by car, is very unwelcoming and dingy. At reception I was asked to sign a multi page document which I still don’t exactly know what it contained as I was not given a copy. I was then asked to stump up a nearly thirty percent price increase which I had not been notified of. By contrast the other, far superior but cheaper, Best Western hotel we used on the first leg of this holiday which had also moved the booking from 2020 to 2021 (due to covid regulations making the holiday a no go) asked for no price hike. The furniture in the breakfast room is tired with varnish worn off the chair arms and table legs. There is no artwork in the public areas. The bedroom carpet was worn and stained and the windows would barely open resulting in a very hot room. The bathroom window would not stay open at all. We were advised that the bathroom was dated at the time of booking and accepted this but it does appear to date from the 1980’s which is nearly forty years ago. The mattress was not the most comfortable and certainly not of the quality of Premier Inns. Interestingly the hotel has found money for Tesla Charging Points for a minority but not to fix windows or provide air conditioning. The hotel replied to Yorkshiremannorfolk with the same excuse they have been using since 2012, and probably even before that :- “We have refurbished the ground floor areas in recent years and tried to enhance the art deco features where possible. We continue to replace beds and upgrade rooms as often as we can.” The fact is that this hotel has been neglected for decades and it cannot be blamed on Covid. I have seen brand new hotels built and opened in less time than the nine years since Yorkshiremannofolk’s review and the hotel’s claim that they are upgrading. They appear to think it is acceptable to charge a premium based on past glories. As we booked through Best Western who state “Quality – nothing’s more important to us (and you!) than the quality of our hotels and the service we offer. Which is why at Best Western we have our own strict quality checks ...” I hold them equally responsible for promoting this establishment. Every other hotel we have booked through them exceeded expectations - until now. It will be interesting to see if the hotel use the same lame excuses that they have been using for nine years in response to my comments. less