Best Western Hotel Bristol

The location & the views this hotel have are the main selling points! Right on the sea, with a sea view that will take your breath away! However when the night comes and the view disappears you see the inside of the hotel, which seriously needs some love & tlc! We were also so cold!!! We visited on a warm weekend in September, however still found the rooms very cold! We were bed and breakfast, was a bit disappointed with the breakfast, and there were a lot of things forgotten, however the staff were quick to fix this and happy to help. Covid wise though, this hotel stands out! Really making every effort they can to make sure their guests & staff are safe, and I honestly felt very safe & comfortable! One last suggestion, the hot water is very very hot! I ran a bath and the water shocked me! Maybe a sign above the taps just to warn others as I was really unprepared! A happy comfortable stay, but with a touch of paint (inside & out) this will be an amazing hotel!! less

The view from the room was beautiful, the staff were extremely helpful and the hotel followed all government guidelines. Even with the guidelines it did not impact our stay. The hotel needs a bit updating in the room however I do understand that it was being updated but need to stop due to COVID. The breakfast was delicious and I shall definitely stay again. less

Most importantly we felt safe and relaxed by the hotels policy and procedure regards Coronavirus, which other hotels could certainly learn from. We found the staff friendly, helpful and the rooms to our satisfaction. Thank you all for your contribution to a most enjoyable stay. less

When I saw the bad reviews online I was really nervous but it was actually very good We were lucky that swimming pool and restaurants and spa had reopened. The hôtel does indeed need a refurbishment especially in the reception. The rooms are ok what you need but could use a refurbishment too. The TV was not working properly as well as the WIFI and the beds were a bit used but other than that we had a big room with a fabulous sea view. I had to give 4 stars for three reasons - COVID-19 safe. This is the safest hotel I have been to during the pandemic that was that careful about Covid. You have to wear a face covering (or face shield) and so has the staff as well. They provide you with anti bacterial wipes and hand gel whenever you need. The Spa same. Very safe. Swimming pool is CLEAN ! when i say clean is CLEAN. No hair or dirty stuff in it. And you have to book a time slot which is very good as you don’t get mixed with too many households The restaurant even safer ! Social distance respected, waiters wear face mask and have gloves. I have seen the lady cleaning even the menus ! I mean I think it is really important especially nowadays to know that we are in a safe environment and Best western Bristol has provided what was needed. - The second reason I give 4 stars is the staff. The staff was very nice and very helpful. - finally location was brilliant ! Close to everything ! Yes as I said the hotel needs refurbishment but it is a good value for money for a hotel with sea view and 1 min walk to the beach less

Hotel is in a great location with fabulous sea views. The manager of the hotel was very accommodating and very helpful. All the staff were friendly. We highly recommend the wellness centre at the hotel. less