Best Western Hotel Bristol

Having previously stayed at Hotel Bristol for our Summer holidays we were disappointed to learn that it will be closed at the end of the year and is due to be rebuilt and to include an apartment block. In saying that we still find that the staff in general are caring and helpful and give a good service, perhaps we may be able to enjoy another stay at the new hotel when it has been rebuilt? less

A nice hotel, very close to Newquay Town centre and right across the road from a beach. The only thing I could complain about is the bed but I don't think that's fair as everyone has a different desire for sleep comfort. Personally the mattress was slightly too firm for me but someone else may say its perfect. That being said I did still get a decent sleep and was awoken in the morning by the sound of the sea. Not a bad way to wake up less

We booked into the hotel for my aunt’s 90th birthday party. Although the building is ageing, all of the public rooms were immaculately clean and tidy and the staff were welcoming and friendly. There was an air of tradition and well-being throughout the place. Our bedroom on the third floor was very clean, fresh and spacious with a lovely view of the harbour. The breakfasts were tasty and Denise ensured that we were well looked after. She is a credit to the hotel and makes time for her guests. There were 14 of us for the birthday party dinner - a two course affair plus coffee - it was delicious and was a fine example of English ‘home cooking’. It was a pity that the chefs did not take a bow, but well done to them and thank you. Once again, Denise was in action and looked after us superbly. A special mention must go to Martina who co-ordinated with my aunt and oversaw the function. Her cheery nature and eye for detail ensured that the agreed arrangements were seamless. We checked out this morning with Peter wishing us well. We were very complimentary about our stay and it was great of him as a senior member of management to be mingling with the guests - he’s a great bloke. Finally - yes the building is a bit creaky in places but this is made for up by the staff with their enthusiasm and care for their guests. less

Stayed for one night. This hotel is situated next to a derelict huge building. The room was very old with a terrible smell . Windows were dirty, mattress had springs coming through , water from the sink in bathroom was scolding hot, no cold water. The shower was complicated to work, the mixer taps were constantly boiling hot to touch before turning on. Towels in room were rough and did not smell fresh. The shower gel canister on wall of shower was broken . My husband complained to the management and invited them to see our room in the morning as we did not use the room until midnight. After an exhausting journey we just wanted to get some sleep and only realised the quality of the bed late. They agreed the mattress needed replacing and the water from the taps were a health and safety issue. They said we should have asked for a ‘mattress topper’ . You don’t expect to arrive to a hotel and ask for a mattress topper because the springs had come through your mattress! The general manager offered a 25% discount only for our one night stay. Considering this room should be condemned on health and safety issues this was not acceptable. My husband and I managed just a few hours sleep. We were having to drive 5 hours the next day and did not feel fresh but tired and exhausted. Don’t let this hotel ruin your holiday, keep away, don’t book! less

Everything you need for a budget hotel- except the price which is anything but budget. Bed is comfortable but 1 pillow each which were not great. Staff were friendly and quick check in/out. The hotel is very dated and needs a refurb. I will not return, but I would if it were £50 a night rather than over £92! There is parking at the back which they are will give you a permit for, which is useful but not well signposted or clear it was for guests. less