Enjoyed our stay
04/12/2018 Gloryhornetboy08, Chichester, United Kingdom
First impression on walking in was it smelt musty and seemed dated. Easy to park though. Our room was lovely with views over the sea, bed we found hard. Nice bathroom with walk in shower, although the... more
First impression on walking in was it smelt musty and seemed dated. Easy to park though. Our room was lovely with views over the sea, bed we found hard. Nice bathroom with walk in shower, although the water overflowed from it so we had to put towel down to stop going in room.Breakfast room was lovely and breakfast very good with a bit of everything. Although they seem to reserve window seats, which is strange when open about 7ish and some of these people go not come down until 9.30.The staff also seem to make a fuss of these people to the detriment of other guests. less
christineI5458OQ, Guest Relations Manager at Best Western Hotel Bristol, responded to this review
Thank you for taking the time to write a review.
The hotel is working through a refurbishment programme which saw many of our first- floor sea view rooms receive newly fitted bathrooms. This was halted for the summer season and has recently been recommenced with the major refit of our Cocktail Bar, Middle Lounge and Well Area.
The beds used in our bedrooms were recommended by a bedroom specialist. As you can appreciate everyone is different and if you stay with us again let us know in advance and we can arrange for a mattress topper to be placed on the bed which will soften the mattress. I'm glad you enjoyed the walk-in shower and I have noted your comments regarding the water overflowing.
I am pleased you thought the breakfast room was lovely and breakfast was good. Window tables are normally utilised for long staying guests on a Dinner, Bed & Breakfast basis, however, if there are no guests booked in then these tables are normally available for guests to sit at if they choose.
When you next stay with us please ask our Restaurant Manager if there is a window table available and you could always pop a request on your reservation and subject to availability we will try to oblige.
We hope to see you again soon.