Out of town
14/09/2017 John D, Cranbrook, United Kingdom
Chose this hotel because it was a little out of town and a Best Western but a little disappointed. The comfort room was far from that with very little floor space and only one chair. The bathroom was ... more
Chose this hotel because it was a little out of town and a Best Western but a little disappointed. The comfort room was far from that with very little floor space and only one chair. The bathroom was adequate but the towels were very small and thin. Breakfast was adequate but was soulless and strangely laid out. Having said all this the reception staff were very friendly and helpful
A taxi to town was around 15 Euros but a 15 minute walk took you to a tram stop where a day pass for 2 could be had for just over 6 Euros with services every 15 minutes most of the day and every 30 in the evening less
Christoph F, Manager at Best Western Hotel Braunschweig, responded to this review
Dear John D,
Thank you for your feedback regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 0531/264210.
Betriebsleiter BW Hotel Braunschweig
Best Western Hotel Braunschweig