Be cautious: room 109 is horrible, even for your pet animals!
23/08/2018 t0up0ul0u, PARIS
Difficult to have a definitive statement about Bentleys: on the first day, temperature was in the range of 30/32°C, the lady at the desk was not particularly welcoming and gave us this terrible 109 ro... more
Difficult to have a definitive statement about Bentleys: on the first day, temperature was in the range of 30/32°C, the lady at the desk was not particularly welcoming and gave us this terrible 109 room; after climbing the stairs with a heavy luggage, we could discover a closed room with no window opening and a view limited by the building across the street; looking for the air conditioner, it was just absent and I came back to the reception with this lady offering for free an electric fan with this opportunity to come back to the desk on the following morning for a possible different room.
If I had a pet animal I would refuse this 109 room to host her, the only left possibility is to store luggage in this horrible place located over a pizzeria with the only floor separating this "sleeping" room from the restaurant. No need to precise that my request, when booking the room, was "silent room, open view, and upper floor": we just got the opposite!
Fortunately, this not welcoming lady was out of the office when I came back to ask for the manager and a very positive guy gave us a room worth living it.
Breakfast is ok and personnel do their best when the not welcoming lady is not at the desk. Bentleys has no air conditioner in any room and is ideally located in the very centre of Stockholm, from where you can easily walk and visit any place in the old city, around the harbour or Djurdarden with the Vasa museum, Tivoli or the zoo and ancient houses from Sweden. less
BW_HotelBentleys, Front Office Manager at Best Western Hotel Bentleys, responded to this review
We apologize for this, I have wrote you a response on your Booking.com review. Please contact me if I can assist you any further,
Front Desk Manager