Best Western Hotel Bentleys

I stayed for two nights in this hotel and I liked it very much. The service was good. The breakfast buffé was very good with all you can wish. In the evening I had a glass of wine on my own....It felt like I was the only guest in the hotel! After the first night the room wasn`t cleaned and that surprised me, but didn`t care too much. less

Location is fantastic, right on the pedestrian zone and an easy walk down to the water. Breakfast I thought was good. The rooms themselves were very old and shabby with stains on the walls, peelings, scratched furniture, etc. Our room was 'ok' meaning we actually had room to walk around. Our friend's room was SO SMALL they would have to take turns walking across it. It's ridiculous and we wouldn't come back here. less

Most of the problem comes from the fact that there is a lot about the stay that was hiding. First of all we booked a standard double room. It did not reflect the pictures that the hotel puts on websites for bookings. Needless to say that two beds joined together does not make a double room but rather a twin beds room. We did not expect the aspect and surface from a 4*. But the most bothering problem is that there is rooms that have windows on the reception side which makes them very hot even without the warmer on (because they’re naturally warmed by the reception main warmer) and giving a constant feeling of heavy air. The breakfast is average, with only rudiments. Toasts, cheese, pancakes, sausage, (little burned) beacon and crudité. Other than that, the personnel is nice, very welcoming and gives all the time to explain where-to-gos of the city and the general culture. less

The service was terrible. After the first night the room wasn’t cleaned. Seemingly we had to hang the clean up my room card on the door. Would have been nice if they had told us that upon check-in. Upon complaining at the front desk, the lady wasn’t helpful at all and we couldn’t get clean towels. Not the service I would expect... less

Just a great value booking ! I was a bit sceptical about such a tiny room, but there was everything inside. Bathroom was good, it was a mission to watch TV with no possibility to do it while laying on the bed, but for the rest it was enough. Pay attention during the summer, because I didn’t see the air conditioning. Breakfast was excellent. I can’t miss to say that coffe at the lobby was free of charge and that I enjoyed it a lot! Thanks BW. If you are staying briefly, you need place in center to walk to Central Rail Station with great breakfast and free & high quality coffee, that’s it, (except hot days summer). Cheers less