Best Western Hotel Bentleys

We had an issue with housekeeping service (the room was poorly cleaned, dirty glasses were not replaced for two days, the floor wasn’t vacuumed and the bed sheets were not changed (even though there was a dirty spot). When we called the reception to report the issue, the receptionist was rude, interrupted me several times when i was talking and didn’t even apologize. They definitely need some proper training on customer service. The hotel does not meet the 4star requirements. There is no fridge, safe, bath robes and slippers in the room. The breakfast was good but there were no changes in the menu - one may get bored eating the same food if staying long. The coffee is terrible and tastes like instant, the coffee machine needs replacement. less

On arrival I found that I had been upgraded from a small single to a standard single. This was a nice surprise until I found that the room was on the first floor and overlooked reception and the central courtyard. I could hear the music and people talking which was not great. I returned to reception to ask if I could move rooms. This was no trouble and I was upgraded to a lovely quiet room on the 5th floor. The staff were brilliant, the room was excellent, the breakfast was great and plentiful and the old-fashioned lift added a real touch of character. All in all, a great stay in a great location. less

I was impressed by the interior of the lobby/courtyard when I checked in. I got a single room facing street upon my request after reading the reviews here which was absolutely right - my top floor room facing street is much better, room is opened to a big balcony and can access some fresh air. But, the room is so tiny which I expected after reading reviews here, it is clean and tiny, but it got kind of cold at night. Bathroom is good size but also cold, no heating in October yet I guess. The shower is fine, but the wall between shower and toilet is so small it is really useless, water ended up everywhere. Most disappointing is the breakfast, it is just so basic, nothing special and not very good quality. This is not up to a 4 star standard. Overall it is not a very good value, but OK! less

Just got back from our stay and honestly couldn’t fault this hotel. On check in the reception staff were so friendly. We were located in room 411 which was fab... small... but just want we needed. We were only in the room to sleep. The shower was lovely looks newly renovated!! Location is perfect!! Close to everything we needed. Lots of bars and restaurants near by and plenty of shops. The breakfast is amazing!! Filled us up right round to dinner Highly recommend this place less

Rooms with window to internal patio / restaurant are very noisy , the roof on the top make Echo and even you ask Maria t reduce music - she looks at you like crazy , so stuff not consider with clients at all On the other hand ; location very good 15 min from many attractions, breakfast good too Some rooms very narrow And if you order twin bad - hotel will not give you !!! less