Fabulous views, rooms are tired
Stayed for the weekend and had a room with a lake view which was beautiful - and that’s really what you’re paying for here. The room itself was tired and in need of updating, although very clean. The ... more
Stayed for the weekend and had a room with a lake view which was beautiful - and that’s really what you’re paying for here. The room itself was tired and in need of updating, although very clean. The bed was really not very comfortable and every time my husband turned over I seemed to shoot in the air! The pillows were fine though. Noisy road but sound proofing is excellent if you have the doors closed at night. Coffee tray in the room was not filled up despite repeated requests and neither was the shower gel.
The bar and restaurant were fine although we didn’t eat dinner there we did have breakfast. Slightly chaotic with all the Covid restrictions. They could make the serving area larger to allow people to better see what’s on offer (a pretty decent continental).
Staff very pleasant and friendly and there’s a pool which was being readied for the summer which looked good.
Luca Sironi, Sonstige at Best Western Hotel Bellevue Au Lac, responded to this review
we thank you for your feedback and we are glad to read that you appreciated the convenient Hotel's location and the fabulous views from our rooms.
Do not hesitate to contact us directly for your next booking, we will be pleased to assist you with the room selection and you will always get the best rate.
We are really sorry instead to know, that you could not enjoy our rich and fresh breakfast buffet choice . Every morning, we are pleased to delight our Guests with an European and American breakfast buffet, offering you a wide choice for the different tastes. Apart from that, we are always at your disposal for any special request; with a direct mention during your stay, we could certainly satisfy your desires.
We hope to having you with us again, in occasion of your next visit to Lugano and we send you our best regards.
Management & Staff Bellevcue au Lac