The hotel is not too far from the city centre and it has a good underground public parking. Being a three star hotel, everything is in line. Rooms are basic, as is the general decor. The breakfast is ... more
The hotel is not too far from the city centre and it has a good underground public parking. Being a three star hotel, everything is in line. Rooms are basic, as is the general decor. The breakfast is also very basic, with industrial quality food. When we booked, despite I had asked about coronavirus regulations, they did not tell us that we will need to specify the night before a time to go for breakfast the following morning. Despite this, we had to wait to be seated the following day. The price was in line with what was on offer. However what was unacceptable was the rudeness of the reception staff. I had booked a room with a double bed and a single bed and they confirmed this on the form. Upon arrival we were assigned a room with three single beds without a word of explanation. When we walked into the room, we realized there were three single beds. I called the reception asking for explanations and whether we could get what we had booked. The staff told me that they had just realized we were three and that they did not have a room with a double bed and a single bed. When I asked them why they had confirmed the booking with a double room, the woman started getting altered repeating that we were three, like if it was our fault being three. I got annoyed since the booking I had made was clearly for three people and she answered back saying that in any case we could put two beds together. I replied that by doing so the side tables would be distant from the respective beds, as they were fixed to the wall. She then replied 'well you are three and you got what you wanted, i.e. three beds!' Rarely did I see a similar rudeness from hotel staff. I can understand it is a low level hotel, but this was totally unacceptable nonetheless. Stay away, if you can, or be ready for this kind of treatment. less