Nice location, poor service
Nice, quiet location of the hotel. No restaurant except for frozen Pizza's offered in the snack bar, very poor service in breakfast room (staff was rearranging the storage of cups underneath the buffe... more
Nice, quiet location of the hotel. No restaurant except for frozen Pizza's offered in the snack bar, very poor service in breakfast room (staff was rearranging the storage of cups underneath the buffet and therefore completely and constantly blocking access to the food; room service blocked the full hallway with trash, dirty laundry, equipment . Not a very nice environment for other guests less
Daniel M, General Manager at Best Western Aurelia, responded to this review
Thank you for your feedback regarding our hotel. You highlighted our nice and quiet location which describes perfectly our hotel ideally located in the heart of the Alpilles. I would like to precise that of course our staff do not block constantly the access of the breakfast ! The staff only stores the washed cups and plates underneath the buffet (where they are stored in) after the service and when breakfast is over but never during it. Maybe were you attempting to access the buffet after the service ? I would also like to amend your comments regarding the room service. After having cleaned up a room the cleaning ladies temporarely put the dirty laundry bags in front of the room before bringing them in the laundry room as in most hotels. In no way the full hallway is blocked ! Even if you had to cross the corridor during that short time I am pretty sure that you did not spent all your time in it but that in the contrary you enjoyed your "provencale style room", the landscaped garden, the swimming pool area and the sunny terraces of our hotel.
With kind regards.
Daniel, General Manager.