Best Western Hotel Atrium

This is hotel has a great location especially when arriving by car. Facilities are mediocre however, rooms are clean! Nice little pool on roof. Breakfast really bad in noisy room. The worst of breakfast is the limited choice and on top of that NO service or friendliness. Check out was literally without any interaction and thus perceived as rude!! Come on; in this industry the human touch makes the difference. It for sure did it here......in a negative way! less

the front desk staff was wonderful. good breakfast. clean rooms. except for the swimming pool as several felt it was a bit dirty. great location within walking distance to old town. parking garage is a bit small. but there are some street parking as well as public garage close by.. less

In Arles for the Photography exhibit, we chose this hotel as it was easy walking distance to the Old Town and the show. Very friendly, comfortable beds, secure parking (for a small fee). Basic breakfast (for an additional fee); no bar or dinner restaurant but there are several places just a short, easy walk across the street. Has a pool on the roof but we didn't use it. Would stay there again. less

We had a very nice experience in this hotel. The stuff was all friendly and courteous. The hotel is practically attached to the historical center, one has just to park the car in the garage and go walking in the small but fabulous city of Arles. The restaurants in the city are expensive and it is difficult or impossible for a visitor to find the good ones, but one can be safe with the hotel because it offers a good restaurant at a moderate price. I recommend that, if you want to visit Arles comfortably, you may stay in this nice BW hotel. less

i went to arles to work with a team who booked my stay for one night. the place is old-fashioned yet comfortable and i was kind of liking my stay there. we left the hotel in the morning around 9:30 to go to camargue for work. unfortunately i don’t have a great memory so it happened that i forgot my macbook on the top of my bed with its charger and my phone’s one and i realized when we were about to leave the city we were staying in. as soon as i realized - it was after lunch, so not many hours later - my boss called the hotel to inform them and ask about the laptop. the receptionis answered the phone and said there was no computer and that she was sorry, so he handed me the phone and i told her that it wasn’t possible i was robbed (she was assuming so all the time) while in camargue because i had my bag underneath my arm all the time and that i was 100% sure i left it there. after keeping on telling me that she trusted her cleaner and that i was robbed she hung on me out of nothing! so we led there and jessica, the receptionist i’ve been talkin to all the time, wasn’t really prone to help us. she was annoyed by our presence and was refusing to translate some statements for us to the cleaner that didn’t speak english, because she trusted her cleaner. we asked to speak with the boss but apparently there was no boss!! then they showed our room and the cleaners was constantly saying the disposition of the things i left in my room. (in 5 floors or so of rooms how come she remembers PERFECTLY the disposition of mine?) they went through the dirty sheets to look for it in the meanwhile the three kids of the lady were staring at us really badly from the cleaning room. i repeat she was constantly describing the disposition of the things i left in my room and telling, not even that she was sorry, but just that i’m a mean way. i kept on saying that i was sure i left it there and after a while of not helping me, the receptionst let the cleaner go away, who rudely asked us if we wanted to go through her empty bag. after a while nobody wanted to help us because she TRUSTED HER CLEANER (that’s the reason she wasn’t really willing to help us) we called the police and left. but i had to take my time to write how the staff there is unorganized and unprofessional. they were rude and disrespectful, couldn’t remember who cleaned my room by the time i left (because at first it was that cleaner then they said it was another and then they changed completely the story because jessica wasn’t there in the morning), plus they were acting really snob as if we were there to mess up. i repeated many times that i didn’t want to mess up or nothing, i just wanted my computer and to go home because i was tired. and the only answer i got all the time was ‘there’s nothing i can do because my cleaner never did something like that’. i hope that justice and some superior will intervene in this situation and please if you go there mind your things because of their tendencies to take thing that aren’t theirs. less