Best Western Hotel Atrium

i went to arles to work with a team who booked my stay for one night. the place is old-fashioned yet comfortable and i was kind of liking my stay there. we left the hotel in the morning around 9:30 to go to camargue for work. unfortunately i don’t have a great memory so it happened that i forgot my macbook on the top of my bed with its charger and my phone’s one and i realized when we were about to leave the city we were staying in. as soon as i realized - it was after lunch, so not many hours later - my boss called the hotel to inform them and ask about the laptop. the receptionis answered the phone and said there was no computer and that she was sorry, so he handed me the phone and i told her that it wasn’t possible i was robbed (she was assuming so all the time) while in camargue because i had my bag underneath my arm all the time and that i was 100% sure i left it there. after keeping on telling me that she trusted her cleaner and that i was robbed she hung on me out of nothing! so we led there and jessica, the receptionist i’ve been talkin to all the time, wasn’t really prone to help us. she was annoyed by our presence and was refusing to translate some statements for us to the cleaner that didn’t speak english, because she trusted her cleaner. we asked to speak with the boss but apparently there was no boss!! then they showed our room and the cleaners was constantly saying the disposition of the things i left in my room. (in 5 floors or so of rooms how come she remembers PERFECTLY the disposition of mine?) they went through the dirty sheets to look for it in the meanwhile the three kids of the lady were staring at us really badly from the cleaning room. i repeat she was constantly describing the disposition of the things i left in my room and telling, not even that she was sorry, but just that i’m a mean way. i kept on saying that i was sure i left it there and after a while of not helping me, the receptionst let the cleaner go away, who rudely asked us if we wanted to go through her empty bag. after a while nobody wanted to help us because she TRUSTED HER CLEANER (that’s the reason she wasn’t really willing to help us) we called the police and left. but i had to take my time to write how the staff there is unorganized and unprofessional. they were rude and disrespectful, couldn’t remember who cleaned my room by the time i left (because at first it was that cleaner then they said it was another and then they changed completely the story because jessica wasn’t there in the morning), plus they were acting really snob as if we were there to mess up. i repeated many times that i didn’t want to mess up or nothing, i just wanted my computer and to go home because i was tired. and the only answer i got all the time was ‘there’s nothing i can do because my cleaner never did something like that’. i hope that justice and some superior will intervene in this situation and please if you go there mind your things because of their tendencies to take thing that aren’t theirs. less

Our stay in Arles was even better than we had thought it might be. So many Roman ruins to visit and this hotel is in a prime location that allows walking to all attractions. Hotel staff weree particularly attentive and helpful. less

We were here for 2 nights, room was well stocked and comfortable and breakfasts good. I enjoyed the tiny roof top pool as well. It's just slightly off the tourist trail but easy to walk everywhere. One morning the place had been stripped by a coach party and the breakfast took a while to recover, but it was OK.. less

If you are looking for a simple hotel in Arles, this is the place for you. Rooms are moderately renovated (nice new bedding but not the 80s feel bathrooms), the hotel is clean-ish (not a 5 star, especially the toilet room), the staff if really friendly and helpful (but sometimes understaffed at rush hours). Parking is simple (a few places underground, a public parking lot nearby and easy free parking in the surrounding neighbourhood streets). It is easy access by foot and conveniently located across the Tourism center and the Saturday Market. A pool on the roof, breakfast service (we didn’t go), they also offer luggage service if you want to check-in early or check out late to visit. The WIFI was AWEFUL (basically none) in our room at the end of a hallway. Ask for a room located more centrally. Affordable stay all in all. less

Really enjoyed our stay at the Best Western Hotel Atrium. The rooms were spacious and clean and the breakfast had a good variety. Excellent location, very close to the old town but quiet. Friendly staff and a comfortable foyer, where you can relax and read the paper. Lovely upstairs terrace and swimming pool are an added bonus. Would recommend staying here when you are in Arles. less