Tiny rooms, noisy & needs decorating :0(
10/11/2017 NightBreed01, Huntingdon, United Kingdom
First off, the room was a joke, and a bad one at that. Putting a tiny double bed into a room does not make it a double room! There are 3 steps from the bottom of the bed to the wall, 3 steps from th... more
First off, the room was a joke, and a bad one at that. Putting a tiny double bed into a room does not make it a double room! There are 3 steps from the bottom of the bed to the wall, 3 steps from the left of the bed to the wardrobe and 2 and a half steps from the right of the bed to the wall. The cost of this tiny room? 110 euros per night! On top of that, Wooden floors so that you can hear every footstep above, loud tiles in the corridors, and room doors that have to be slammed to close.
But the icing on the cake was being woken up at 7.30am every morning to the sound of power tools from the workmen renovating the 1st floor. Is it really ethical to be taking money from guests when their stay is being seriously disrupted like that? I don't think so. The work has obviously been going on for some time, its extensive so why aren't they informing customers of the disruption and offering them alternative accommodation or a refund? This is on top of the noise form the very noisy traffic all night.
On a positive note, The breakfast was quite good, although nothing cooked, the staff were helpful. I gave this feedback to the hotel directly, and received a response that they were scheduling the work to start later from now on....way too late for my relaxing romantic break in Rome! less
Hotel A, Responsabile relazioni con la clientela at Best Western Hotel Astrid, responded to this review
NightBreed01, we are really sorry to aknoledge we disrupted your stay. We work hard to make our guest feel comfortable and we regret not reaching our goal with you but please let us guarantee you that our job is not a joke. Our rooms have different sizes and different prices: if you book a economy room you get an economy one; rates and room types are clearly described on every website you may have used to reserve. We are also sorry that the noise of our renovating, we we do to improve the quality or the Hotel bothered you. Regarding this issue I assure you that they are allowed to start working not before 9.00 AM because not making noise before that time is an Italian law. Kind regards, Andrea