Disappointed from Best Western
20/04/2018 sivano381766, Varna, Bulgaria
I've been in a Best Western hotels many times and that was the reason to book that one. Until now I was really happy with the brand. First disappointment was when we realized that the hotel is not on ... more
I've been in a Best Western hotels many times and that was the reason to book that one. Until now I was really happy with the brand. First disappointment was when we realized that the hotel is not on 1.8 km from the center like it says in the advertising before you book. It turns out that the hotel is on apx. 10-15min from the subway station and then you have like 10-15 min with the subway. The rooms were old not refurbished more than 10years atleast. But they were clean. Beds were disaster, not comfortable at all with spring mattress. I couldn't believe that this is Best Western hotel! less
Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take note of your report that the rooms are old and that they should be modernized. In fact, the Hotel has already started a renovation work plan.
Regarding the non-comfortable mattresses, it was enough to simply report everything to our reception. You stayed 4 nights in our hotel, we would have found a solution (change mattresses since the hotel has several, or change rooms). As for the rooms, we take note of your contribution. But your timely reporting during the stay would have solved the situation (or at least improved).
Unfortunately, however, we feel sorry to disagree where you say that the Hotel lies for the distance from the city center. This for 2 very simple reasons:
- the distance you have read on the site of booking.com, is NOT inserted by the Hotel, but is reported directly from the geolocation carried out by the portal booking.com. At most, you can complain with their portal for how they calculate distances. Please be awared that on the official website of the Hotel, and on the official website of Best Western, the Hotel does not show any distance in kilometers from the area of the city center.
- despite this, the Hotel is actually located at 1.8km from the city center area. And this data can also be demonstrated through google maps and its geolocation.
If I can provide any assistance, please don't hesitate to contact me directly at firstname.lastname@example.org