The first couple of times I stayed here I was very happy, but last time I stayed during the summer I had lost my wedding band. That in itself was my mistake, and It was good that the staff found it an... more
The first couple of times I stayed here I was very happy, but last time I stayed during the summer I had lost my wedding band. That in itself was my mistake, and It was good that the staff found it and emailed me back. I booked to stay there again before my flight to the US because I really wanted to reclaim it. I checked in at a late hour, and the night staff could not access the location of my ring (he told me his daytime colleague had access), and my flight would leave before he or she was available. Feeling dismayed that I could not have my much cherished ring back (it is about commitment and not monetary worth), I left my address with them and asked that it be mailed back to me and that I'd be happy to reimburse the postal fee. I waited and nothing arrived, so I asked about the ring by email again, but got no response from any staff. I have yet to receive any response or my ring here at the US.
I may have made a common mistake in losing a small item at the hotel, but I wish they would have mailed it to me with an email response since they allowed me to leave my address for delivery at the front desk. Also, I'd strongly prefer it if night staff too had access to lost and found items by guests like myself coming back to reclaim them. less