Shabby - in industrial estate - needs renovation
17/12/2016 LondonM_and_l, London
Stayed there on business in Barcelona. Had a strange corner room - narrow bed, decor old and tired. Shower didn't work very well. WiFi poor. Hotel is near(ish) airport but not that near - its located ... more
Stayed there on business in Barcelona. Had a strange corner room - narrow bed, decor old and tired. Shower didn't work very well. WiFi poor. Hotel is near(ish) airport but not that near - its located in the middle of an industrial estate. Communal area is a very small bar, not open late. No fast check-in or check-out so both were quite a slow process.
On plus side breakfast buffet was reasonable.
Wouldn't choose it again. less
907tob, Director de Relaciones con Clientes at BEST WESTERN Hotel Alfa Aeropuerto, responded to this review
I would like to thank you for your time and review. I may inform you that this rooms that you mentioned will soon be renovated and decorated in full. We have the possibility to change rooms when the client is not satisfied with the initially assigned, this is something well known by many hotel guests. In adition to this I may say that our Front Desk would have been delighted to change you to another that would have suited you more.
The process of check in/check out has undergone some kind of readjustments because the computer system has been changed and logically there is an acclimatization period that you have noticed. But I can assure you that it is all within the foreseen and soon the skill of our receptionists, as usual, will get high standards of quality and speed.
Our free wifi is a service with very little complaints. Nevertheless, I would be very pleased to double-checked its quality in all the floors of the hotel.
On the other hand, I am pleased and grateful to read that our breakfast service was good and reasonable.
We share your concern in doing good services and please, accept my apologies for not being able to meet your expectations and for any inconvenience in your recent stay with us. We hope to have you back soon, you will be always welcome.
Merry Christmas and all the best for the New Year!
L. Tobías + Alfa Team
Be My Guest Department/Quality Manager
Best Western Plus Hotel Alfa Aeropuerto