Best Western Hotel Airvenice

The room was nice and the bed was comfortable. We did wake up early in the morning a few times thinking there was knocking on our door, but it was our neighbors knocking on their doors. The breakfast was great with a wonderful spread of food and beverages. We were most disappointed when we were checking out and the receptionist told us there was a fee for the airport shuttle we had requested. When I told her it was free on the website, she said we booked it through a third party. This was very frustrating because we booked the hotel mainly because there was a free airport shuttle. I called the hotel more than 24 hours before our stay and was told to send an email to request a shuttle (using the email on their website), and I even showed her the email FROM THE HOTEL confirming our shuttle. She still said I received the confirmation from the hotel but it was booked from a third party so I had to pay a fee. Not sure why that even makes sense when they advertise having a free airport shuttle service. I didn't think I needed to confirm in my email that the shuttle was free. I tried telling her that I emailed the hotel directly and don't understand how that is through a third party. I eventually just paid for the shuttle as a taxi would have cost well over 50 euros. I tried emailing the hotel for an explanation, but their response was not helpful. So if you really want a free airport shuttle, don't take a chance with this hotel. It's actually quite far from the Marco Polo airport and we would have balanced the cost staying at a hotel closer to the airport. less

We disembarked from a cruise ship on a Sunday morning, and made a reservation to stay at this hotel for one night before flying back to the states the next morning. We had made arrangements for their shuttle service to pick us up at the cruise terminal a couple of weeks before our trip. They had only one pick-up time --10:45 A.M. we disembarked at 8:20, and sat around in the hot sun for over two hours. At pick-up time, we went to the pick-up spot, but no shuttle arrived. After waiting another half hour, we decided to take a cab to the hotel, which cost us 70 Euro. Upon arrival at the hotel, we informed the front desk that the shuttle never came for us. They tried telling us we had never booked a shuttle -- until I produced the confirmation email they had sent. This hotel supposedly has a restaurant. We were quite hungry,as we ate breakfast very early on the ship, but the restaurant never opened. By 6:00, we were starving, and figured the restaurant would surely be open for dinner, but it wasn't, even though the hotel info book in the room gave the hours, and it should have been open all afternoon. When we inquired at the front desk, they offered no explanation, but said there was a restaurant down the street that opens at 6:30. We walked down there, only to find a "closed on Sunday" sign on the door. This hotel was out in the middle of nowhere, so there were only a couple of restaurants around. All closed on Sunday, as was the grocery store. The hotel restaurant finally opened for breakfast, and after 24 hours with no food, we were ready!!! Room was dingy, TV reception terrible. Nothing to do. Felt like being in prison. Could not get out of there fast enough!!!!! Avoid this hotel at all costs! It isn't even that close to the airport!!! less

We stayed for one night in this hotel and found the rooms and the linens quite good. Quality of toiletries was substandard. One good thing about this hotel is that it provides an electric kettle and tea/coffee stuff which was found absent in most of European hotels. Continental breakfast was good enough to start a good day. Recommended for short stays. less

We spent a night as part of the SOTC group from India.The rooms were reasonably good. The bathrooms and the linen were immaculately clean. The lobby staff were scarce. Good wifi. The buffet breakfast was just about OK. less

Poor instructions on how to get to the hote. Had to call and received totally different instructions that were easy. They say it's a restaurant, but it's the only bad meal I've ever had in Italy. The shuttle to the airport was good. less