We disembarked from a cruise ship on a Sunday morning, and made a reservation to stay at this hotel for one night before flying back to the states the next morning. We had made arrangements for their shuttle service to pick us up at the cruise terminal a couple of weeks before our trip. They had only one pick-up time --10:45 A.M. we disembarked at 8:20, and sat around in the hot sun for over two hours. At pick-up time, we went to the pick-up spot, but no shuttle arrived. After waiting another half hour, we decided to take a cab to the hotel, which cost us 70 Euro. Upon arrival at the hotel, we informed the front desk that the shuttle never came for us. They tried telling us we had never booked a shuttle -- until I produced the confirmation email they had sent. This hotel supposedly has a restaurant. We were quite hungry,as we ate breakfast very early on the ship, but the restaurant never opened. By 6:00, we were starving, and figured the restaurant would surely be open for dinner, but it wasn't, even though the hotel info book in the room gave the hours, and it should have been open all afternoon. When we inquired at the front desk, they offered no explanation, but said there was a restaurant down the street that opens at 6:30. We walked down there, only to find a "closed on Sunday" sign on the door. This hotel was out in the middle of nowhere, so there were only a couple of restaurants around. All closed on Sunday, as was the grocery store. The hotel restaurant finally opened for breakfast, and after 24 hours with no food, we were ready!!! Room was dingy, TV reception terrible. Nothing to do. Felt like being in prison. Could not get out of there fast enough!!!!! Avoid this hotel at all costs! It isn't even that close to the airport!!! less
BestWesternAirvenice, Responsabile relazioni con la clientela at Best Western Hotel Airvenice, responded to this review
we no longer respond to reviews of a site that does not check if the customer has stayed at the hotel.
Starting from 16/03/2018 (evaluation 4/5) we have decided that we will devote our attention only to customers whose identity and booking can be verified.
If you want to read verified reviews, you can find them on other booking channels