Most disappointing holiday ever!
04/07/2018 Helen D,
Surly staff, dreadful food, a set meal time and an insistence that you could not move from your allocated table, which was shared with strangers, all combined to make this a thoroughly disappointing h... more
Surly staff, dreadful food, a set meal time and an insistence that you could not move from your allocated table, which was shared with strangers, all combined to make this a thoroughly disappointing holiday. Advertised by Newmarket as a 4* star hotel which it clearly isn't, I would like to warn other travellers booked for September what they can expect. It is certainly the worst hotel I have ever stayed in. less
Paolo V, Direttore at Best Western Hotel Acqua Novella, responded to this review
Dear Mrs Helen , we are sorry that your holiday was not pleasant. You were traveling with a tour group of about 50 people.
The reviews received on the holiday booked through your agency highlight a basic problem: you were convinced that you booked a holiday as individual travelers, while the agency has agreed with us and its intermediaries a group tour with fixed menus, timetables and rules previously shared and approved (table sharing included).
We are sorry to have seemed grumpy just for managing your holiday according to the budgets and directions given by your agency.
Our hotel is a Best Western hotel since several years. All other groups and private guests are completely satisfied with us. We had this kind of problem only with Newmarket groups. Will be there a reason?