Best Western Hotel Acqua Novella

L'hotel si affaccia sul mare purtroppo con l'aurelia che passa davanti. La posizione è ottima purtroppo tutto il resto è decadente, la hall ha un arredamento in rattan con poltrone sfondate letteralmente i braccioli presentano vari buchi. Il corridoio d'accesso all'hotel è angusto e privo di gusto, una vetrina con quattro magliette piene di moscerini, con un pò di buon gusto si potrebbe far meglio. Nel cortile adiacente l'hotel proprio accanto all'entrata e all'ascensore ci è un container in metallo per la spazzatura. Le camere superior con vista mare sono piccolissime troppo piene di arredi ( brutti, quindi sarebbe meglio alleggerirle e toglierli ) e bisogna fare i turni per muoversi in due. Il personale nella sala colazioni è sgarbato e trasandato. Costa assolutamente troppo per ciò che offre. The hotel overlooks the sea, unfortunately with the Aurelia road passing in front of it. The location is great unfortunately everything else is decadent, the lobby has a rattan furniture with literally broken armchairs the armrests have several holes. The access corridor to the hotel is cramped and lacking in taste, a window with four shirts full of gnats, with a bit of good taste you could do better. In the courtyard next to the hotel right next to the entrance and the elevator there is a metal trash container. The superior rooms with sea view are very small too full of furniture (ugly, so it would be better to lighten and remove them) and you have to take turns to move in two. The staff in the breakfast room is rude and unkempt. It costs absolutely too much for what it offers. less

We were Newmarket guests of this hotel at the beginning of May and feel compelled to add remarks, after reading all of the previous reviews and the response to those reviews by the management! Fully agree with the assessment of the food served to our group at the evening meals,it was diabolical generally, often cold, overcooked and sometimes inedible. Add to this the surly service by the Maitre D’ and the whole dining experience was a big disappointment. The management point out that the budget set,in conjunction with Newmarket, dictated the type and amount of food served just to our guests. Even if the budget did fall short it cannot excuse the awful food and service or explain why it was either overcooked or cold! Other questions and observations haven’t been fully addressed by the management. There were sunloungers round the pool but quite a few were broken and no comfortable cushions on said loungers. Hardly 4 star standard. The terrace has beautiful views but is very small and could not accommodate a large party should they wish to take their drinks and admire the sea view. The chairs on this terrace were of the small, metal variety and not at all comfortable. The lift broke down one day and some elderly and infirm guests had to struggle up the slope to the hotel. Given the location of the hotel a courtesy bus to the village would be much appreciated and a great innovation. In summary your hotel has the potential to fulfill the 4 star status that is claimed. The rooms were kept spotlessly clean by friendly staff and the same helpfulness and friendliness was received from the reception staff. The views are superb and the beach looked lovely. Unfortunately it was closed to guests because it was early season, but we expected this. However it was disappointing that no food or snacks were then available to guests of the hotel at lunchtime. Why were provisions not made within the hotel itself? In summary it seems that it was our misfortune to be Newmarket guests at your hotel, otherwise we might have received better food and service in the restaurant. less

This hotel seemed to have no management. Rooms pleasant and clean but lacking in drawer space. Reception staff excellent and helpful. Bar service very hard to get with absolutely no service available at bar-side terrace. The restaurant left us on occasion left us speechless. One meal consisted of an "Omelette" which was about 3mm deep and looked like compacted grass or herbs, the flavour was indecernable. Another was described as pork flavoured ribs, this appeared as two bones on a plate with a minute portion of vegetable. We had to share a table with strangers. they were strange lot from up North !! Actually they saved the holiday, had a great sense of humour and we laughed away a major rebellion. less

Our room was just perfect, views excellent, and pool beautiful: downside evening meal not so good: newmarket also states own private beach, but you have to pay 30 euros or more! Overall enjoyed holiday! less

Surly staff, dreadful food, a set meal time and an insistence that you could not move from your allocated table, which was shared with strangers, all combined to make this a thoroughly disappointing holiday. Advertised by Newmarket as a 4* star hotel which it clearly isn't, I would like to warn other travellers booked for September what they can expect. It is certainly the worst hotel I have ever stayed in. less