We were Newmarket guests of this hotel at the beginning of May and feel compelled to add remarks, after reading all of the previous reviews and the response to those reviews by the management! Fully agree with the assessment of the food served to our group at the evening meals,it was diabolical generally, often cold, overcooked and sometimes inedible. Add to this the surly service by the Maitre D’ and the whole dining experience was a big disappointment. The management point out that the budget set,in conjunction with Newmarket, dictated the type and amount of food served just to our guests. Even if the budget did fall short it cannot excuse the awful food and service or explain why it was either overcooked or cold!
Other questions and observations haven’t been fully addressed by the management. There were sunloungers round the pool but quite a few were broken and no comfortable cushions on said loungers. Hardly 4 star standard. The terrace has beautiful views but is very small and could not accommodate a large party should they wish to take their drinks and admire the sea view. The chairs on this terrace were of the small, metal variety and not at all comfortable. The lift broke down one day and some elderly and infirm guests had to struggle up the slope to the hotel. Given the location of the hotel a courtesy bus to the village would be much appreciated and a great innovation.
In summary your hotel has the potential to fulfill the 4 star status that is claimed. The rooms were kept spotlessly clean by friendly staff and the same helpfulness and friendliness was received from the reception staff. The views are superb and the beach looked lovely. Unfortunately it was closed to guests because it was early season, but we expected this. However it was disappointing that no food or snacks were then available to guests of the hotel at lunchtime. Why were provisions not made within the hotel itself?
In summary it seems that it was our misfortune to be Newmarket guests at your hotel, otherwise we might have received better food and service in the restaurant. less