Not the best "Best Western"
17/03/2017 Mignonette B, Detroit, Michigan
Not the best "Best Western" I've stayed at. Don't stay here if you want a really clean room. I stayed here 3 nights and didn't get my sheets changed at all. I had to chase down the housekeeper for my ... more
Not the best "Best Western" I've stayed at. Don't stay here if you want a really clean room. I stayed here 3 nights and didn't get my sheets changed at all. I had to chase down the housekeeper for my floor (Ana W.) to get her to agree to clean my room and then she didn't come and clean it when she said she would. I only got the room cleaned when I tracked her down and stood over her. Even then, she did a half-hearted job of cleaning the bathroom, didn't change the sheets, didn't dust and left dirt on the floor. The furnishings in the room are nice but the rooms are small and breakfast was just so-so. Wouldn't stay here again unless I was forced to. Forgot to add that the lock on the door wouldn't engage and lock unless you slammed the door very hard -- big security issue! less
Dave K, General Manager at BEST WESTERN Hospitality Hotel, responded to this review
Thank you so much for taking time out of your day to rate our Best Western. Your review will be very useful for future travelers looking to stay in the Livonia area. We are sorry our housekeeping was not up to your standards, we will look into this further. We hope you will give Best Western another opportunity in the future to meet your standards.
Thank you again for your time, have a great day!