Okay for an overnight...
28/11/2018 CobbCoGA, Marietta, Georgia
This is one of those places that is alright for an overnight, but it wasn't what you'd call great. The staff was really lovely though, and there's a lot to be said for that. Starting with the positi... more
This is one of those places that is alright for an overnight, but it wasn't what you'd call great. The staff was really lovely though, and there's a lot to be said for that. Starting with the positives, the room was well appointed with a fridge and microwave. The main body of the room was tidy if you didn't look too closely. Breakfast was good. The things that weren't so great were that the drain stopper wasn't attached, so it had to be removed to drain the sink (and it was kind of gross). I couldn't get the air to work comfortably and didn't really have a comfortable night's sleep. Housekeeping could have been more thorough in the dusting department, and we found bottles under the chair. On the plus side, my son also found 45c under the furniture. The lighting was cold, and the bathroom light was flickering in a way that was reminiscent of images of the Bates motel. That sounds horrible, but it really wasn't that bad... nor was it really that good. It was a box hotel that could use some spiffing. less
FrontDesk_GM, General Manager at Best Western Hopkinsville, responded to this review
We appreciate you taking the time to share your valuable feedback regarding your recent stay at our property. We're pleased to hear that you had a pleasant experience and that you received such friendly and efficient service from our team, as well as had the opportunity to try our delicious breakfast. However, we're sorry to learn that some aspects of your visit could have been better. Please accept our apologies if you found your room not as clean as it should have been and experienced some issues with the lighting and the air conditioning. Our team is always available and happy to help resolve any problems that may arise during your time with us. We will review your comments with the rest of our team and work together on making improvements. We hope to have the pleasure of welcoming you back the next time you're in the area so we can deliver an even better experience.