Would not go back
27/01/2019 Rhonda W, Wisconsin Rapids, Wisconsin, USA
We thought initially that it would be great and the location was, but that was about all! The carpet was so filthy, our feet were black, our keys only worked half the time, areas of the room had not b... more
We thought initially that it would be great and the location was, but that was about all! The carpet was so filthy, our feet were black, our keys only worked half the time, areas of the room had not been cleaned in ages, and the room was small. View was not good, but I am not sure there IS a good view there. It is close to restaurants and WalMart. White bedspread was stained when we arrived and I left it on the floor in the morning so they would give me a clean one and they simply picked it up off the filthy floor and put it back on my bed. Not good. less
GM_Front_Desk, General Manager at Best Western Hopkinsville, responded to this review
Thank you for notifying us of your experience. We regret to see that your stay with us did not meet your expectations due to some apparent issues with cleanliness. Although our rooms undergo regular cleaning, we will devote extra attention to the accommodation to ensure that there are no issues. In the future, please direct any questions or concerns to our front desk team so that we can work our hardest to make it up to you. We will share your thoughts with our housekeeping personnel. When you are back in town, allow us another opportunity to demonstrate our true value!