Best Western Hopkinsville

4101 Fort Campbell Boulevard, Hopkinsville, Kentucky, 42240-4946, United States
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Best Western Hopkinsville

Find unbeatable customer service and convenient access to many local attractions while staying at this full-service Hopkinsville, Kentucky hotel.

Whether traveling for business or pleasure, the Best Western Hopkinsville is sure to delight a
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
4101 Fort Campbell Boulevard, Hopkinsville, Kentucky, 42240-4946, United States

Reviews of Best Western Hopkinsville

Traveller Overview:
4.0 Rating: 286 reviews
Excellent 41%
Very Good 24%
Average 15%
Poor 8%
Terrible 10%
Rating

Curious584320, wrote review 20/04/2021

The worst BW I've ever stayed in.

The carpet was wet and sticky. The room stunk. It was very musty. The bathroom was not clean. The TV did not work, When we called the front desk after bringing everything into the room and gettin... more

Owner Response
Masterkey Hospitality, Owner at Best Western Hopkinsville, responded to this review
Dear Guest, We are gutted to know that your recent stay at our property was not up to the mark. Please accept our sincere apologies. What you experienced is inarguably unpleasant, please be assured that we will investigate every bit of your concern diligently and act on them to ensure no other guest experiences what you did. At Best Western Hopkinsville, we have set high standards of hospitality and we are really gutted to have failed to meet your expectations. We really value your business, and we would hate to lose a valued guest like you. Having said that, we earnestly hope you will give us another chance in the future to host you better. Sincerely, Management Team
Rating

Jatrayvion J, wrote review 05/04/2021

Bugs in bed

My girlfriend found a bug in the bed with us the morning after our first stay. When we first got there the bathroom toilet didn't even flush and they wouldnt even refund our money for the night we sta... more

Owner Response
Masterkey Hospitality, Owner at Best Western Hopkinsville, responded to this review
Dear Guest, We are sorry to hear about the inconvenience you had to encounter during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. We would like to reassure you, our rooms get disinfected frequently. Having said that, we will surely work on bettering our quality checks. Again, we apologize for the issues and we hope to have another chance to serve you better in the future. Best Regards, Management Team
Rating

juliehurdle, wrote review 05/04/2021

Best Western Hotel

I stayed at the best Western Hotel And Hopkinsville Kentucky and staying for five days four nights I am very impressed with the service from the very beginning to the end of my stay in counter nothin... more

Owner Response
Masterkey Hospitality, Owner at Best Western Hopkinsville, responded to this review
Dear Julie, Thank you for taking the time to write us a positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town! Best Regards, Management Team
Rating

C0g_777, wrote review 02/04/2021

Beginning to doubt the BW brand

I have been loyal to the BW brand for about eight years now. I am beginning to doubt this decision now. This location is pretty much what you would expect for where it is located. Which is unfortunate... more

Owner Response
Masterkey Hospitality, Owner at Best Western Hopkinsville, responded to this review
Dear Guest, We are really gutted to know that your recent stay at our property was not up to the mark. The pandemic protocols have brought in some irregularities and we will definitely work on getting them fixed at the earliest. At Best Western, as you'd know, guest satisfaction is our topmost priority and we will do all we can to regain your trust. Please accept our sincere apologies on behalf of the entire staff. Please be assured that we will look into your concerns diligently and act on them to ensure no other guest experiences what you did. We have also briefed the housekeeping staff about this and from here on, we will adopt a more stringent approach, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we earnestly hope you will give us another chance to host you better. Sincerely, Management Team
Rating

RealBusinessWoman, wrote review 09/02/2021

Dirty, smelly, full of loud people...

The room was dirty and had 0 lighting. The AC/Heater smelt like there was something dead in it. People sleeping in the hallways and playing LOUD music past 12am. The carpet in the room was thick with ... more

Owner Response
Masterkey Hospitality, Owner at Best Western Hopkinsville, responded to this review
Dear Guest, Thank you for taking the time out to write us a candid review. We appreciate you chose to stay at our hotel during your visit in Hopkinsville. We apologize for failing to meet your expectations in several areas. We appreciate your candid feedback and have used it to improve and provide a better experience for our guests. We would like to reassure you our property is completely safe for anybody traveling in the neighborhood. Our guests safety is our top priority and we would never compromise on the same. Having said that, keeping your feedback in mind, we will work to find a solution to make our guests feel safer during their stay with us. We hope you will give us another chance to provide you with a superior hospitality service. Best Regards, Management Team