Best Western Hopkinsville

4101 Fort Campbell Boulevard, Hopkinsville, Kentucky, 42240-4946, United States
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Best Western Hopkinsville

Find unbeatable customer service and convenient access to many local attractions while staying at this full-service Hopkinsville, Kentucky hotel.

Whether traveling for business or pleasure, the Best Western Hopkinsville is sure to delight a
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
4101 Fort Campbell Boulevard, Hopkinsville, Kentucky, 42240-4946, United States

Reviews of Best Western Hopkinsville

Traveller Overview:
3.5 Rating: 293 reviews
Excellent 40%
Very Good 24%
Average 14%
Poor 8%
Terrible 11%
Rating

sbuck2013, wrote review 06/07/2021

Terrible!

We stayed at this location at the end of June for one night. The desk clerk was rude, the room was musty smelling, the AC barely worked (bring a fan), and the pool is not only closed, it looks like a... more

Owner Response
Masterkey Hospitality, Owner at Best Western Hopkinsville, responded to this review
Dear Guest, Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. Sincerely, Management Team
Rating

618penniel, wrote review 20/06/2021

DeerHeadCove

My husband and I were part of a family group that was in town for a wedding. The hotel and grounds did not look the best as we drove up. Checked in and as I was signing paper a man hurriedly walks u... more

Owner Response
Masterkey Hospitality, Owner at Best Western Hopkinsville, responded to this review
Dear Guest, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We work very hard to provide the highest level of service for all of our guests and which is why we can’t apologize enough for your stay being so disappointing. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves, and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. Please know, your feedback is very important and critical in helping us understand where we went wrong. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through our guest's feedback. Best Regards, Management Team
Rating

ezbz45, wrote review 11/06/2021

Great

The hotel is really helpful and they are very supportive. The staff and managers are very genuine and polite. The services the motel provides is amazing and they always prioritize the customers. Glad ... more

Owner Response
Masterkey Hospitality, Owner at Best Western Hopkinsville, responded to this review
Dear Happy Guest, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. At Best Western Hopkinsville, we take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon! Best Regards, Management Team
Rating

Judy C, wrote review 07/06/2021

Great employees and nice hotel

Room was nice the bed slept great the shower was wonderful. Staff was kind and friendly. Breakfast was nice Great waffles love they had the small ones. Toppings to put on hotel was quiet and we were... more

Owner Response
Masterkey Hospitality, Owner at Best Western Hopkinsville, responded to this review
Dear Judy, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. At Best Western Hopkinsville, we take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, Judy and we will ensure your future stays are even more pleasant. See you soon! Best Regards, Management Team
Rating

nedaaron71, wrote review 01/06/2021

Very nasty place to stay

This is the worst hotel I every stay in it was nasty, smelled and they have bed bugs. I recommend no one to every stay at Best Western in Hopkinsville,KY they are short staff so the rooms are not clea... more

Owner Response
Masterkey Hospitality, Owner at Best Western Hopkinsville, responded to this review
Dear Guest, Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. It is unpleasing to see that you didn’t find our property clean during your stay with us. We have addressed your concerns straight with the housekeeping staff to ensure the hotel maintains its standards and all the necessary course correction are made at the earliest so that no guest experiences the same. Everyone at Best Western Hopkinsville deeply regrets the inconvenience. It has always been our priority to keep the property clean and top-notch. Going forward we will strive to adopt the best hygiene standards possible, and keeping your feedback in mind, we will use a more stringent approach from hereon. Having said that, we would hate to lose a valued guest like you. We sincerely ask for another chance in the future, and we will see to it that we deliver a flawless experience. Sincerely, Management Team