This visit was a retry from a bad visit a couple of years ago to see if the many problems had been improved. It was equal or worse than previous stay. Odor very strong carpet cleaner fragrance that b... more
This visit was a retry from a bad visit a couple of years ago to see if the many problems had been improved. It was equal or worse than previous stay. Odor very strong carpet cleaner fragrance that burned the nose & sinuses, not sure if the rug is green or black, bathroom floor slippery when wet due to type of cleaner that leaves a residue (my wife slipped getting into the shower), tub drained so slow water over feet at end of shower, black dirt came off of my feet when first in shower and when dirt was gone the shower was not longer slippery (so it had to come off the carpet). Not sure about the sheet on my bed. Worst Best Western I have ever stayed at, and most are very nice or better. If I was Best Western upper management I would take the name off that location, for lack of improvement. The staff was good. less
MasterkeyHospitality, Director of Sales at Best Western Hopkinsville, responded to this review
Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.