Room smelled moldy.
I was here on a one-day business trip and this looked like the best option on the web. However, once you get there, it is a different story. The front lobby is fine and the staff are very friendly a... more
I was here on a one-day business trip and this looked like the best option on the web. However, once you get there, it is a different story. The front lobby is fine and the staff are very friendly and helpful, but the rooms are dark, out-dated, and my room smelled like wet towels. When I would walk onto the tile from the carpeted area, I actually could feel the wetness on my feet. I don't know if they had been flooded or this is just what to expect in this area, but it was not pleasant. The bed was great and overall, the location was good (close to a highway exit), but the rooms are not good. Also, there is no elevator, so if I had been able to stay on the 2nd floor, my carpet might have been drier. I'll pass next time. less
bestwesternofhope, Owner at Best Western Of Hope, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 870 777-9222.
Best Western Hope