Great place except for disabled showers.
26/12/2018 karmar296, Tell City, Indiana
This is a sweet little Best Western. I've stayed there before and been completely happy. This time I requested a room with a roll-in shower because I thought it would be better for me to have extra gr... more
This is a sweet little Best Western. I've stayed there before and been completely happy. This time I requested a room with a roll-in shower because I thought it would be better for me to have extra grab bars (I'm recovering from foot surgery). This shower was clearly installed in just the space previously occupied by a standard bathtub. The diverter between the two shower heads was so high that I nearly couldn't reach it while standing (I'm 5'8") and the lower shower head in its lowest position was high enough for me to take a standing shower. The shower floor appears textured but it felt slick to my feet and the stick-on traction strips were too far apart. The ramp up to the shower was also slick when wet. The shower curtain didn't keep water in, so I had a huge puddle to deal with when I got out of the shower. If you really need a roll-in shower, go to a different hotel. If you just want a hassle-free shower, don't take a room with the roll-in shower. In every other way I like this hotel but this one particular thing is a problem. less
bestwesternofhope, Owner at Best Western Of Hope, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be working to get these issues with the roll-in shower resolved.Thank you for letting us know the problem in detail that way we can correctly, fix the issues. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Hope