Best Western Hoover Dam Hotel

The walls are paper thin and people were coming and going all night. You could hear all conversations, snoring, coughing... everything from the rooms on each side of you. The drawers kept rolling open and would not stay shut on the furniture. Bathtub backed up with water. less

I waited to see what they would do for me but no news so....after a LONG day driving across country with family of 4 we choose this hotel because it was out of Vegas area and we need a good night sleep since traveling 10-14 hours a day. Hot tub was closed so no relaxing there. Front desk was helpful and nice. Got to our room which was clean. Fell asleep about 11 and at 2am I heard a lot outside our window. Got up to find a group of men outside our door leaning on our vehicle with beer and smoking. I opened the blinds to get my point across, no luck. Called front desk about 2:30/3 and she knew exactly what I was talking about and said she would call them. About 10 minutes later the noise got louder but then in the room above us and beside us. Sounded like wedding reception so we gave up and packed our bags and left at 4am not getting much sleep. I’m not blaming the front desk for this issue and if it wasn’t for all this it would have been a nice place to stay. However since the staff knew they had a problem with noise from this group it would be nice to keep them away from other rooms or at least warn travelers or kick them out. Just had hoped for a refund by now or a partial refund due to very little sleeping. less

Very clean room, well-kept property. Normally they would have breakfast, but Covid restrictions only allow that on the weekends. That did not bother us. The room was so comfortable and it is located very close to the airport, which is what we wanted. We will be making this our go-to hotel when we need to be in that area. less

When we arrived at the hotel, there was nobody present to check us into our room for the first eight minutes. There was simply a note on the desk saying something akin to "out for cleaning, back soon, sorry for the inconvenience." Our room was quiet enough, but it was poorly soundproofed. Anytime a loud vehicle drove by, we could hear it inside of our room. Luckily for us, there were few guests staying at the hotel while we were there. Had it been busier, in all likelihood noise levels would have been a major problem. The floor in our room was NOT clean, seemingly not having been vacuumed or swept during the past few visits. Seriously, this is unacceptable! Although all hotel properties have had to adjust their breakfast offerings during the era of COVID, this property has chosen to take a particularly-cheap way out. Our breakfast grab-and-go consisted of a granola bar, an apple, and coffee--that's it. During our two-week-long vacation staying at a variety of properties in Nevada and Arizona, this hotel's offerings were, without question, the worst that we experienced anywhere. less

Clean facilities and room, friendly staff. Great breakfast alternative during Covid, they partnered with a local restaurant across the street. Pool was open late and looked nice, but we didn't use it. Rooms were updated. less