Best Western Hoover Dam Hotel

Best Western are always a beautiful experience. You can always rely on them being clean, A+ amenities, beautifully decorated, and great service. The only thing I wish they had was a grassy area for my dog. He is not used to the sand and rocks of the area. Also I wish more were pet friendly less

The inn is located in the historic part of town near charming cafes and diners. We were cordially checked in. When we checked in we offered them two gift cards that we had been awarded by Best Western. The desk people asked me to email them to them, which was fine. They also told me to check my bill when I checked out in the morning. The inn is very long, with three stories. I’m not sure if they had an elevator or not, since we stayed in a room on ground level. Our room was small, but comfortable enough, with a wooden floor. That type of floor might be helpful for people with allergies. I commend the inn for having soap dispensers instead of tiny bottles of shampoo, conditioner, and shower gel for the well-being of our environment. There were lots of comfortable pillows on each queen bed. We happily accepted breakfast vouchers for the Southwest Grill across the street. You get a choice of breakfast items from a menu. You have to pay for beverages, since they are not included with the voucher. You can get your coffee or hot tea in the lobby of the inn, if you’d rather do that. They have a nice indoor pool, but the hot tub was not working. My only complaint about this place was when I went to check out and asked to see my bill after the gift cards were removed. To my great surprise, Abigail at the front desk told me I had already used them. I told her that it wasn’t possible, since I had just received them on the day of our arrival. Then, upon looking at the gift cards that she showed me, I noticed that someone else’s name was on the voucher sheet that was attached to my bill and I pointed that out to her. I emailed Abigail another copy of my voucher and she said she’d take care of it for me. The staff needs to be more attentive to accuracy of bills. less

We’ve been visiting this particular BE for over 5 years and it’s always a been very welcoming and accommodating but even more so this trip. A heartfelt thank you to front desk clerk K for your amazing service. less

Overall good experience the location was perfect for the cute town.Walking distance to stores, restaurants ,bars .front desk service was friendly and the rooms are clean.I felt safe on the property with my car. They also have a awesome indoor pool. Unfortunately the only complaint I have is I was woken up by the maid service at 9 o’clock so warning I guess I could’ve prevented it by putting the privacy door hanger on LOL less

The good: location, clean, wifi, onsite laundry, brekky voucher for diner across street. The bad: my 7 nite reservation using rewards rate was deleted & rebooked for full rate prior to my arrival, by a confused or new front desk guy. Zero updates along the way as to them fixing it (I had to ask/bug them). less