Best Western Hoover Dam Hotel

I would like to give more than 5 stars. First special thanks to the entire front desk team: Mrs Abigail in my check in friendly funny and professional,thanks early check in. Mrs Sierra ,lways worried if everything was fine. Mrs Jeanie my check out very friendly and professional,thanks thanks for helping me use my gift card. Diamond Member recognition with welcome sign. These Team understands Hospitality. Hotel: The hotel is very ,very clean exterior and interior. My room very very clean. Bathroom very clean. Everything works Gym,spa,pool very clean and works. Maintenance team works hard every day. Housekeeping team works hard every day. The breakfast place across the street could not have been better and great breakfast. Walking distance market ,resturants,shops,everything. Parking safe and huge. One word: Stay less

The Good: the interior was clean overall and staff was nice. The bad: was so tired from traveling just went straight to bed , didn’t pay attention to bedding, woke up to find a used nicotine patch stuck to the sheets by the pillow. So disgusting, we notified the front desk, said they’d credit $25 to us and talk to head housekeeper. Also woke up with multiple bites on both arms, told front desk I think they have bed bugs, the lady said those aren’t bed bug bites. I contacted my Dr and sent a video picture of said bites, definitely bed bug bites she said. So upset!!! Worst experience. Now I hope those bugs didn’t get into our stuff. less

With the exception of an exterior door (cannot be helped at this location), it is an exceptional property. You do hear noise in the parking lot. Rooms were clean and up to date. There was ample parking even with an 17 foot kayak on a trailer. less

Perfect place to stay while visiting Hoover Dam. One can tell that these folks understand hospitality. Every question one could have was given on a sheet that they give you at registeration - places to go, etc. Very clean and very warm reception folks. The breakfast place across the street could not have been better. I felt like moving to Boulder City after staying one night. Only negative was the dinner at the bar which was part of the hotel - maybe it was operated separately. Horribly greasy quinoa dish with salmon. My sandwich was good though. Nice fitness room and nice whirlpool to end the day. less

This was a great hotel stay for the price, but what really blew us away was just how welcoming and helpful the staff was. They answered all of our questions, gave us insider details/recommendations on places to visit and eat, and overall just really seemed to care that we had a good experience during our time in Boulder City. They double checked that we got to our destinations and were always kind and greeted us with a smile. I would recommend this hotel to just about anyone, and am not exaggerating when I say it was one of the best hotel experiences I've ever had. less