Best Western Hoover Dam Hotel

Rooms not cleaned and re-stocked! Returned to my room at 10pm and it was not touched! UNBELIEVABLE! Masks and gloves allow everyone to work-- this is the responsibility of the hotel! Called the front desk and staff was flippant and dismissive. Said she would send towels up in 20 minutes! less

This Hotel is absolutely beautiful. The pool was amazing and the rooms are gorgeous. The staff are very nice and there is a lot to walk to. Nice Park nearby and Downtown is within walking distance. It's GREAT!!! less

No parking had to park in the very back and mind you I was moving so my car was full of valuables. Then when I booked it said 5 for pet was charged 30. Sorry but rooms were not that nice motel 6 is in same category been to some nicer friendlier ones and pets are free my pit stop to my favorite city in Nevada was a rip off for this wanna be Hilton hotel less

I would like to give more than 5 stars. First special thanks to the entire front desk team: Mrs Abigail in my check in friendly funny and professional,thanks early check in. Mrs Sierra ,lways worried if everything was fine. Mrs Jeanie my check out very friendly and professional,thanks thanks for helping me use my gift card. Diamond Member recognition with welcome sign. These Team understands Hospitality. Hotel: The hotel is very ,very clean exterior and interior. My room very very clean. Bathroom very clean. Everything works Gym,spa,pool very clean and works. Maintenance team works hard every day. Housekeeping team works hard every day. The breakfast place across the street could not have been better and great breakfast. Walking distance market ,resturants,shops,everything. Parking safe and huge. One word: Stay less

The Good: the interior was clean overall and staff was nice. The bad: was so tired from traveling just went straight to bed , didn’t pay attention to bedding, woke up to find a used nicotine patch stuck to the sheets by the pillow. So disgusting, we notified the front desk, said they’d credit $25 to us and talk to head housekeeper. Also woke up with multiple bites on both arms, told front desk I think they have bed bugs, the lady said those aren’t bed bug bites. I contacted my Dr and sent a video picture of said bites, definitely bed bug bites she said. So upset!!! Worst experience. Now I hope those bugs didn’t get into our stuff. less