Okay experience at Boulder City location
Check in was timely and our room was clean. Our TV did not work and could not be repaired during our stay. The fitness center is very small and the treadmill was not working. We were given a voucher t... more
Check in was timely and our room was clean. Our TV did not work and could not be repaired during our stay. The fitness center is very small and the treadmill was not working. We were given a voucher to have breakfast at a diner across the street. The breakfast was good but there was a wait and we had to pay an additional $22 for breakfast. This was a surprise because the hotel states that "breakfast is included". Overall, this hotel was a good choice in the area. less
JFlorBW, Front Office Manager at Best Western Hoover Dam Hotel, responded to this review
We understand off site breakfast is different, we wanted to provide our guest a chance to enjoy the local cuisine. We have the specialty menu for complimentary breakfast, it is only when you order from the full menu that you pay the difference. Our vouchers will cover $5 if ordering off the full menu, you can stack your $5 vouchers together if everyone ordered from the full restaurant menu for a larger discount. The restaurant is very popular we hope you were not kept waiting for too long. We are always updating and fixing things as we can we will make sure no one is inconvenienced in the future in regards to the television and treadmill not working we appreciate you bringing this to our attention. We are always taking our guest comments into consideration when making changes and your comments have been heard loud and clear, thank you again for taking the time to provide your valued and very helpful feedback! We hope you come back and stay with us again so we have a chance to provide you with superior service.