Best Western Hondo Inn

Really enjoy staying at this hotel whenever I am in town. The staff is always friendly and the hotel is always well maintained. I am so used to staying hotels with paper thin walls where you can hear everything going on around your room. I have never had that problem here. The front desk was even lovely enough to help me put in my reservation for next year when I will be back. Looking forward to the next trip. less

We stayed here this weekend. They have us our room. We went and unlocked the door and there were people in the room. That person was as surprised as we were because she said this was the second time this happened to them. On Saturday morning the breakfast area was so dirty we went out to eat. I’m not sure if they had ever vacuumed the staircase. When we checked in on Friday the toilet seat was not attached on one side. I went to the front desk and told the lady and she said she would have someone fix it. Maybe she meant after we left because it wasn’t fixed while we were there. To turn on the AC unit you had to touch the controls on the unit itself. It was black with dirt. I used a wash cloth to change settings. This place needs new management who understands cleanliness and customer service. less

The floors in the hallways and rooms were horrible - appeared to have not been vacuumed in a month. . .or longer. I wore my street shoes to avoid walking on the carpet. Take flip flops to wear in the room. The bed was comfortable and room temp was fine. We did not eat breakfast but did get a cup of coffee and it was good. less

Only spent one night here thankfully! Obviously their vaccum cleaners all broke months ago and havent been replaced. Visible dirt and trash on the floors of the lobby, hallways, and in room. Kept sooks on the whole time to prevent my feet from touching all the dirt. Sheets thin and scratchy. Airconditioner in room moved air but didnt cool anything. Not sure what the problem lies but obviously the managers really dont care. less

One of the best hotels I’ve stayed at. Clean room and very comfortable beds. Would definitely stay here again. I would highly recommend this hotel. Staff and attendants are very professional and friendly. less