Best Western Hondo Inn

301 US Highway 90 E, Hondo, Texas, 78861-6087, United States
based on 129 reviews Trip Advisor Logo
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Best Western Hondo Inn

For the safety and welfare of our guests and staff, our pool and fitness center are closed until further notice.

Guests at this Hondo, TX hotel are minutes away from the South Texas Regional Training Center, making this property a favorite f
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Hondo Inn

Traveller Overview:
4.0 Rating: 129 reviews
Excellent 31%
Very Good 34%
Average 15%
Poor 14%
Terrible 3%
Rating

you-and-me-2015, wrote review 12/06/2020

Lack of effort/Poor service

Hotel is poorly cleaned in common areas ... hallway floors were dirty needing vacuumed; property smelled like cigarette smoke. The room didn’t have towels, mini pillows on the bed, the air conditione... more

Rating

dplattesac, wrote review 29/02/2020

Review

Overall very good, could use a little more training on new front desk personnel. The internet is marginal at best. Signals weren’t that good. Speedtest only hit 6 mb/s . Suggest putting extenders for ... more

Rating

Wayne H, wrote review 10/02/2020

Annual trip

Best hotel in town. Annual trip, with lots of friends. Always a good experience at Best Western Hondo. Good staff. Friendly, helpful. Location is good. Price is fair. Breakfast is adequate. Parking is... more

Owner Response
Savan B, Manager at Best Western Hondo Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 830-426-4466. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Savan Bhakta General Manager Best Western Hondo Inn
Rating

sherylsr, wrote review 12/01/2020

Quiet and comfortable

We stayed overnight for a retirement party. Our upstairs room #323 was clean and comfortable. I forgot to tell the front desk that the bathroom faucet drips unless you get it right at one little sweet... more

Owner Response
Savan B, General Manager at Best Western Hondo Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 830-426-4466. Thank you for letting us know the faucet is leaking, we will have our maintenance check it out. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Savan Bhakta General Manager Best Western Hondo Inn
Rating

pamN3879WQ, wrote review 17/11/2019

Have stayed in better

We stayed in two separate rooms. We were given a wheelchair accessible unit. The mattress was old and the room smelled very strongly of urine. The other room seemed to be fine. It was disappointin... more

Owner Response
BestWesternHotels, Corporate at Best Western Hondo Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts