Best Western Hondo Inn

Dirty Rooms , Broken or missing items , Room smelled like urine, No coffee or bottled water available . Very bad management. My wife stepped on a piece of glass that looked like a broken crack pipe. Clearly had not Vacuumed less

We checked into Best Western Hondo and were not recognized as a member with Elite status. I gave the clerk a $100 Best Western gift card for payment and my American Express card to pay the remainder of the charges. In fact we were not even thanked for choosing Best Western Hondo. We arrived in the room to find only 2 pillows on the bed. I asked for more pillows and was told that 2 pillows per room is Company policy, no exceptions. The bed was old and worn out. When I got into the bed I immediately rolled into a hole in the center of the bed. When my wife got into the bed she immediately rolled to the center also. When you pay $100 for a room you do expect to have a decent bed to sleep in! Did not happen here! Worst night ever in a Best Western. The room was dirty had black mold in the showers! Needless to say we did not rest very well in a worn out bed that should have been replaced years ago. The next morning at checkout the clerk was not very friendly and without saying a word handed my receipt to me. I read the receipt and saw that the entire bill was charged to my American Express card. I asked the clerk and he said he did not know anything about a gift card and if I had a problem to take it up with the hotel manager. He told me that the manager would be in in a couple of hours! I need to leave and he will not fix the problem! After waiting over an hour the manager finally arrives and grudgingly fixes the problem! Never again will I darken the doors of this location! less

There was banging of the elevator and people letting there doors slam shut All night long. Did not get any sleep at all. The breakfast was bad also, It consisted of an apple, orange, Blueberry muffin and a little container of hot sauce. Will not be coming back. less

Having lived in India for many years, we LOVE IT and its people. Period. But what ALL, to date, Indian-owned Best Western Hotels we have stayed at (#3) have done/are doing to TRASH the formely vaunted Best Western brand is DISGUSTING & a sign of contempt by "Siddhi, Inc.", in this cases, towards its American customers who, ostensibly, have made them WEALTHY. FILTHY room. Hotel not ONCE answered direct number, then onsite, clerk/we noted it never RANG. TV broken. Ceilings neatly breaking from (?) black mold/water stains, shower did NOT WORK! ironing board garbage broken w' FILTHY cover. iron broken. mattresses 15 YEARS OLD. The KEY sign to these foreign hotels is literally this: 2 thin sheets sandwiching a smelly thin blanket with 2 pillows; bathroom w' 3 towels. PERIOD. NO BREAKFAST- supposedly due to "Covid", which is BS. Not even coffee. Worst Best Western experience EVER from 25 year Rewards member. Finally, NO ABILITY to use points, as again, telephone never answered & kind clerk knew NOTHING about helping to accomplish our wish! Just awful. "Siddhi@, of note, means "powers" in Sanskrit. TRY USING THEM FOR CUSTOMERS; NOT your bank account!! less

I was please with the room but disappointed that it was not the room we normally stay. This particular room was not as handicap friendly as other rooms we have stayed in at this hotel. To get my son into the bathroom we had to open the bathroom door completely then push his wheelchair into the bathroom. It was kind of awkward but we made it work. less