Best Western Hondo Inn

The hotel was easily accessible from the hwy.. The rooms were comfortable and the breakfast was good . The breakfast attendant was most helpful to the guests and kept everything refilled as needed. Enjoyed our stay. less

We needed a nice place to stay a few days in Hondo. We thought this was the best place to stay, based on newness, affiliation with a good brand, and we had heard good things. And.... we thought wrong. From the beginning, the hotel management was extremely rude, unfriendly, and surly. We had been on the road most of the day, and I called ahead to see if we could check in a bit early (normal check-in is 3pm). I was told by the person answering the phone that we could check in early, two of our room would be ready. When we arrived at 1:30pm, there was another person at the front desk (Paula), who grumpily advised us that we could probably get one room, but we would need to wait for the next room until normal 3pm check-in. When i pointed out that the other person (Petra) had been nice and said we could have these rooms to freshen up before we needed to meet with family, I was again advised that check-in was 3pm, Once we arrived at the first room, it had been made up, but the housekeeping of the room wasn't impressive. The room felt very tired and dirty, carpet felt gross walking on it, and there was mold in some of the places where the caulk around the tub had gaps..... Not really appealing, but we really had no choice. I went back downstairs to talk with Paula at the front desk, and it just wasn't a very pleasant experience. As noted above, very grumpy, not personable, and unfriendly. We decided that maybe it was just a bad day. However, the other management we met at the front desk weren't very pleasant or personable, either..... I think perhaps that's just how they are. On the other hand, the housekeeping staff was friendly, and were doing their part to make the stay comfortable. Breakfast was okay, but just okay. Nothing really cooked there it seems. Iit appeared that all items were frozen, microwaved, and put out on display. As an example, the scrambled eggs were actually a round disc of eggs.... Biscuits were clearly not made anywhere near there, etc.... Would I stay here again? I think next time we go for family, I'll check out the Executive Inn before booking the worst Best Western I've ever stayed at in my life. less

I don’t think I’ve ever posted a review of a hotel before I check out but I had to warn potential visitors. This morning I tried to take a hot shower at 9am and there was no hot water, how does this happen in 2019? If your a lady that wants to keep her fingernails don’t try to activate the shower, it has a small ring on the spout that you have to pry down with your fingertips. The ice maker on our floor didn’t work and good luck getting anyone to get up out the their chair at the front desk to check you in. The beds are advertised as queens but I have a hard time believing it, as mine at home is and these aren’t as big. Last if you want to sleep at night bring ear plugs as doors slam all night long, what happened to quiet time? You’ve been warned. less

Really enjoy staying at this hotel whenever I am in town. The staff is always friendly and the hotel is always well maintained. I am so used to staying hotels with paper thin walls where you can hear everything going on around your room. I have never had that problem here. The front desk was even lovely enough to help me put in my reservation for next year when I will be back. Looking forward to the next trip. less

We stayed here this weekend. They have us our room. We went and unlocked the door and there were people in the room. That person was as surprised as we were because she said this was the second time this happened to them. On Saturday morning the breakfast area was so dirty we went out to eat. I’m not sure if they had ever vacuumed the staircase. When we checked in on Friday the toilet seat was not attached on one side. I went to the front desk and told the lady and she said she would have someone fix it. Maybe she meant after we left because it wasn’t fixed while we were there. To turn on the AC unit you had to touch the controls on the unit itself. It was black with dirt. I used a wash cloth to change settings. This place needs new management who understands cleanliness and customer service. less