If you can sleep through an earthquake, this place is for you.
14/07/2017 bsummers6910, Coquitlam, Canada
For the price we paid in comparison with the other best westerns on our trip, we thought this would be the swankiest one of them all, but it turned out to be quite the opposite. It was the grungiest o... more
For the price we paid in comparison with the other best westerns on our trip, we thought this would be the swankiest one of them all, but it turned out to be quite the opposite. It was the grungiest one yet, air conditioners leaking into buckets in the hallways, dead bugs under the mattress. The absolute worst part was the whole floor shook from about 5:30am onward. It felt like mini earthquakes while on the bed, I couldn't sleep at all. Had to try and pile all the pillows on the bed in a makeshift mattress to try and minimize the vibrations, it didn't work well, and my backs still sore days later. The maid service ignored our do not disturb sign, knocking on the door while we were inside, we told them we didn't need it, but they came back while we were out. Took the towels we hung up to use again (so much for the water saving program), and knocked my charger out of the wall so when I returned my tablet was dead. The restaurant wasn't much better. Not only was this the only hotel to not over a free breakfast, when we got our coffee in the morning the waiter took a half used creamer from the un-bused table next to us and gave it to us to use (disgusting)! This place was overall awful, and I wouldn't recommend it to my worst enemy. Never staying here again. less
, Manager at Best Western Hollywood Plaza Inn, responded to this review
Dear Valued Guest,
I am sad to hear that we fall short on your expectation during your recent stay at our Hotel. I apologize for any inconvenience this may have caused. I would greatly appreciate if you can give me best number & time to reach you so I can get some more information of your stay as this is the first time i am getting the feedback of the whole building shaking. I would like to gather some more information on what happened so we can get this issue resolved. Once again I apologize for the inconvenience. I could be Reached at email@example.com or 323-851-1800.