Best Western Hollywood Plaza Inn

2011 N Highland Avenue, Hollywood, California, 90068-3238, United States
based on 1362 reviews Trip Advisor Logo
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Best Western Hollywood Plaza Inn

Hollywoods great hotel location, in the heart of Hollywood just steps away from Hollywood Walk of Fame, Hollywood Bowl, Graumans Chinese Theatre, Universal Studios, and famous star-studded attractions, hot spots and nightlife of the Sunset Strip.
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For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Hollywood Plaza Inn

Traveller Overview:
3.5 Rating: 1362 reviews
Excellent 26%
Very Good 37%
Average 24%
Poor 6%
Terrible 4%
Rating

zoe_biss, wrote review 22/01/2020

Very clean and great location.

This hotel was my favorite! The staff were very friendly and welcoming. The center of the hotel was all open concept, so the minute you stepped out of your room, you felt like you were outside. The ... more

Owner Response
bestwesternhollywood, Hotel Manager at Best Western Hollywood Plaza Inn, responded to this review
Dear zoe_biss, Greetings from the Best Western Hollywood Plaza Inn. Thank you so much for staying with us and the wonderful feedback. Your generosity in appreciating the room, amenities, bed and especially and the breakfast is highly appreciated. It is our privilege to host guests like you, who makes us run that extra mile towards guest satisfaction. We will be really excited to welcome you again. Sincerely, Hotel Manager.
Rating

jackielove8971, wrote review 21/01/2020

Rude customer service

The front desk man, Rajh, was so very rude. I wanted to know why I was charged the full amount and he told me it was an approval, as soon as I tried to tell him that's not how an approval works he put... more

Owner Response
bestwesternhollywood, Hotel Manager at Best Western Hollywood Plaza Inn, responded to this review
Hello Jackie, Thank you for being at the Best Western Hollywood Plaza Inn. We are really disappointed to note that the front desk staff was rude to you. Our apologies. We shall give them fresh coaching and counseling to understand their job well. Hope that you will not mind this mismatch and will give us another opportunity to welcome you again. Sincerely, Hotel Manager.
Rating

Rachael T, wrote review 29/12/2019

Good hotel and location

Stayed here 2 nights and it was a perfect location for Hollywood, just over a 5 minute walk to the boulevard and an $8 Uber ride to universal studios. I was worried after reading some previous reviews... more

Owner Response
bestwesternhollywood, Hotel Manager at Best Western Hollywood Plaza Inn, responded to this review
Dear Rachael, It has been a great pleasure having you as our valued guest at the Best Western Hollywood Plaza Inn. We are immensely grateful for your kind patronage as well as receiving the heartening comments of your recent experience with us. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. However, we are disappointed to note that some aspects of your stay were not as per your expectations and we sincerely apologize for the inconvenience caused. Rest assured we will handle the same with the respective team and take corrective measures to ensure a better guest satisfaction. We really do appreciate you for taking the time to share your feedback with us and do look forward to the pleasure of serving you during your many more future stays with us. Sincerely, Hotel Manager
Rating

haleyannette97, wrote review 19/12/2019

Fine

No hand soap was provided so we asked, and they told us to use the body wash bar... Other than that, it's a fine hotel for the price. Really close to Sunset Blvd, walking distance to everything you mi... more

Owner Response
bestwesternhollywood, Hotel Manager at Best Western Hollywood Plaza Inn, responded to this review
Hello haleyannette97, Thanks for the feedback. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
Rating

paula01, wrote review 07/12/2019

awesome gem cant do better

i was there on my own a 54yr old woman from 17th nov to the 19th i was on the 4th floor room at the end on the corner it was on the smallish side but clean the bed comfy could not fault the place sta... more

Owner Response
bestwesternhollywood, Hotel Manager at Best Western Hollywood Plaza Inn, responded to this review
Hello Paula, Thanks for your stay at the Best Western Hollywood Plaza Inn. Appreciate your feedback and telling us what you liked and disliked during your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.