Best Western Holiday Manor

We stay here every year in Jan. Always very nice and warm rooms. Fire place in lobby is a great place to visit with friends. Coffee is always ready and staff is always willing to help in any way. Great motel for the money, less

We checked in around 9:30 pm and were warmly greeted by the staff. We are Best Western rewards members and they offered us an upgrade which we accepted. It was a chilly night so we warmed ourselves near their fireplace for a few minutes. The room was large and clean. Breakfast was well maintained. The only hitch we had was our bill was charged to the wrong account. That delayed our departure for a few minutes while it got straightened out. Would stay here again. less

Some of the staff were very unprofessional, I witnessed an altercation between a few of the staff members with someone who came to the hotel, it appeared to be a family member of one of the employees. The bathtub was very dirty and I wouldn't have sat in it. The floors needed vacuumed my entire visit. The room service didn't "clean" the room they only made the bed and restocked it. One day they didn't even remove the dirty towels. less

Reception workers should not have their shoes off, feet propped up on the coffee table watching tv in the lobby with their friends. Seemed like all the workers lived there, most did not wear uniforms or name tags. We did not feel safe while there and actually had to ask a worker if we could use the lobby table she was sitting at watching tv so that we could play a board game with our family. Our room smelled like smoke. The fitness room was out of order without anyone working on it over the entire time we were there. The breakfast room was not monitored well, had to ask for napkins. The breakfast foods tasted old. The coffee urn was empty 2 out of 4 mornings when we got there. The workers came into the breakfast area to fix plates for themselves and walked out eating every day. There were 4 empty fireball shot bottles in the stairwell on the 3rd floor the entire 4 nights we stayed without being picked up. Both our room and our daughter's room had leaky pipes in the bathroom so there was water on the shelf where bath towels were placed. Workers were smoking directly in front of the entrance door, instead of away from the doors, so we and another family, both with children, had to walk thru smoke to get into the hotel. The elevator smelled like an ashtray. We have stayed there for 3 Thanksgivings in a row and we loved it before this year, but we will NEVER stay there again and will never recommend it! less

We booked this hotel because the pet fee was less than a few other hotels at $20 per night which I still think is high. When I checked out they charged $30. I questioned it and showed their website proof. They said they raised it and corporate hasnt changed it. I called corporate and they say it is up to the local hotel to call in the change and that was not done. I feel bait and switched here. less