Best Western Holiday Manor

We arrived late and were warmly greeted by the gentleman manning the front desk staff, but that was about the only pleasant part of our stay. Our room had a strong smoky odor (Cigarettes? Burger King?) and the halls smelled heavily of damp chemicals. Our bathroom had no bath towels and the toilet paper wasn’t on the holder. When I tried to call the front desk to request towels, the room phone was disconnected. I tried plugging it back in but still couldn’t get a dial tone. I tried calling the front desk from my cell phone with no answer. I walked down to find both front desk employees out front smoking (as they had been when I came down for breakfast and when I went down to the pool). The room microwave was missing a leg and didn’t work to reheat coffee (the lobby coffee was out). I know this is an odd time and I expect some disruptions to normal travel, like the very limited breakfast offering. However, I expect a certain level of excellence from Best Western. We passed two other Best Western hotel to the East to get further into our trip but whatever time we saved did not make up for a subpar experience. less

This property is close to the historic downtown area of Newton. I had requested a room close to an elevator because of mobility issues and the hotel did even better by putting us ground floor as close to the front door as possible. The room was nicely decorated and it had a walk-in shower which was a plus for us. Great water pressure. The normal breakfast was not being served because of the Covid situation and we did not take advantage of the "Grab N Go." Check in and out was very easy and efficient - the front desk staff were friendly and the had bottled water for us on checkin. We would definitely return. less

We were on our way home to Michigan from Arizona. We had checked out hotels in Pueblo, Colorado the night before. Very displeased with lack of safety protocol at one we stopped at. Ended up at Best Western and couldn't have been more pleased. So while driving I checked out Newton and saw there was a Best Western there. I called and talked to a gal who was so very helpful. As with our other experience she explained the safety/sanitation protocol they are following and assured us they would do everything they could to make our visit pleasant and safe. The hotel was spotless. Room was great. Staff went out of their way to make us feel comfortable!! Kudos to Best Western!! We will stay here again!! less

I stayed here the other night. The decire was great. I was given a room downstairs as requested. But when I entered it had an odor turned ac unit on but did not help. They moved me to a different room on the 2nd floor. This one was a lot better no odor. I enjoyed the hot chocolate they had downstairs since i do not drink coffee. Everyone i encountered here had a smile and was very pleasant. less

I did a semi cross country trip starting out in Wisconsin and ending in Phoenix/ Las Vegas Nevada and in a hurry to meet family on the west coast within a week. Was keeping it somewhat on a budget. NOW I know better and knew better that I should've read reviews before hand and google map (satellite) image the area and surroundings of places i'm thinking of staying. Overall this location being a detour off the main highway it was quiet. No loud noises from the street being a small town. On the 3rd floor so no one above me. Floors however slightly creaking and old but everything else I was happy with. Beds were nice, clean and comfortable. Showers were nice and clean and lots of toiletries not just 1 soap 1 shampoo. Coffee fridge micro etc. Indoor heated pool for yearround swimming. Girl at front desk very friendly and informative. Said waters in the display fridge are free however sodas and such i needed to pay. That was good to know not many places give water. Had a wonderful note left on the desk when i arrived. Welcoming to the hotel enjoy the stay and if needing anything to call the front. Out of all the places across the country no one has EVER done that. Made the stay so much enjoyable less