If you like bugs, this is the palace for you.... Crickets, moths and spiders is what we found. Others have complained about bed bugs. Hotel said they inspected for bed bugs and found none but we sent ... more
If you like bugs, this is the palace for you.... Crickets, moths and spiders is what we found. Others have complained about bed bugs. Hotel said they inspected for bed bugs and found none but we sent them pictures of the bugs found in our room. Bugs in the bathroom, bedroom, open the curtain and find spiders. Large convention in town, all hotels booked so we had little choice to move. It has taken 6 months of complaints and all the hotel could do is give us some BW points. We stayed last summer, found bugs in the bathroom, took pictures, notified the front desk, they sent maintenance, he opened the curtains, he found spiders, took pictures, they offered to move our room, but guests down the hall complained about bugs in their room so we asked they thoroughly clean the room. End result..... Jumping red spider in the bathroom. More pictures, and more bugs... So if you are an entomologist this is the place to stay, you will have lots of specimens to observe and study. Want pictures, we added one here from our room or just ask us or the hotel, we sent them a number of pictures. less
Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest,
Thank you again for bringing this issue to our attention. As discussed in our previous conversations, our team has done everything possible—in cooperation with Ecolab—to investigate your claim. I am so sorry that we have not been able to resolve this. Please feel free to reach out to me directly at 641 357 5253 if you have additional information to share.