Expensive Holiday Room Block
04/09/2018 NylasMom, Minneapolis, Minnesota
We were part of a large room block, and only one minor complaint in our group that I heard. We paid $145/night incl taxes/fees on a busy holiday weekend, which is well above the value. We were in the ... more
We were part of a large room block, and only one minor complaint in our group that I heard. We paid $145/night incl taxes/fees on a busy holiday weekend, which is well above the value. We were in the back, two-story building, which is connected by underground tunnel to the main building, has its own parking area, and has no elevator (not helpful with a big cooler and big suitcase or mobility-challenged guests); quiet entire visit. Housekeeping did not vacuum our room during 3-night stay, and one day just pulled up the bedsheets instead of making the bed, but otherwise room was clean and had everything it needed (wish I hadn't left tips). Front desk staff was friendly and competent. I was disappointed they did not have recycle cans in the room, nor did I see any in the hotel itself. Was glad to have Bennigan's attached to the hotel; we visited twice during our stay. On a return visit to the area, I would likely do AirBNB/VRBO to be around the City Park area; several friends in the group went this route and were pleased with their experience. less
Lori F, General Manager at Best Western Holiday Lodge, responded to this review
Dear Valued Guest,
Thank you for taking the time to write a review. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We regret that this was not your impression and offer our apologies.
We would of been more than happy to help someone with luggage or see if we had a ground floor room available to help anyone with mobility issues.
Sincerely, Lori Faught General Manager