Best Western Holiday Hotel

This place needs a major overhaul. Right now it's a "1970's old state highway motel" (you know the cheap ones our parents picked on family vacations) and should only cost about $60. It is not the updated, fresh, clean, and friendly hotel I am used to from Best Western. The room smelled of cigarette smoke, the A/C worked 50% of the time at best, the pool was inconvenient to access (I see why, but still inconvenient), and the staff wasn't great. Kind of acted like we were interrupting them. My daughter lost a stuff and we called a few days later. I was on hold for 20 minutes, called back, and was on hold at least another 10 before they finally could tell me it wasn't there. Not the place or service you think of when you think of Best Western. less

We stayed at the Best Western Holiday Hotel in Coos Bay Oregon the night of July 12, 2020. We have been camping up the west coast for the past few days and wanted to stay somewhere nice after our hikes through Redwood National Park. We decided to pay the extra money and chose a motel with a good reputation—and a jacuzzi—so we could relax and also not worry about staying somewhere gross. After check in we got some dinner and got ready to use the spa—which was closed. There was only a sign on the spa door saying the pool was closed the night we happened to be staying there and the night after, which was unfortunate because nowhere at check in or on their website was this information given. When I addressed the hotel staff saying they should have that information available before check-in she kind of blew me off, even though we would have chosen a different hotel if we knew that was the case ahead of time. My boyfriend bought a couple of beers instead, and we went back to the room (which had a worn, stinky chair and definitely wasn’t worth the $150 + we paid) to watch TV and try to make the best of our night. I was already pretty disappointed with our stay before we went to bed... but when we woke up we had another surprise—our biggest concern—A BEDBUG. I only noticed it because of the splotches of blood on the sheets and upon further investigation I found the squished bedbug! We both got up and took pictures and started going through our things. We very nicely told the hotel staff about it but they told us there was nothing we could do and we needed to go through Priceline since that is how we booked. They said they would try to call them anyway and we thanked them and left the motel to go wash our belongings at the laundromat. After contacting Priceline they called the hotel and the manager told them they did not have bedbugs although we showed the receptionist the pictures! Priceline said they couldn’t give us a refund since the hotel denied us and said we would have to go through the hotel! We are very frustrated and won’t be staying at a Best Western again after the terrible customer service and dirtiness (we flipped the mattress to look for more bugs and got a good look at how dirty things were in the room). less

Room was clean and comfortable. The hotel was in a good location and within walking distance to restaurants and natural food grocery store. The pool area was great for families. Staff was always very courteous, friendly ad helpful. Breakfast was just a grab and go type due to this COVID 19 time. It was the same breakfast items every morning so a little variation would have been nice. Overall, it was still a good and comfortable stay.. less

Outstanding customer service by all staff: friendly, positive, helpful. The rooms was very clean, as was the pool and spa. Safe and ample parking. Very quiet facility that is conveniently located to shopping and walking areas. I highly recommend this hotel and will return soon. less

Staff was wonderful during our stay. Everything was good just wish the fitness and pool were open so that the kids could have some fun. Understand Covid-19 but kids still need to have some fun also. Hotel was nice and clean. less