Clean hotel, good breakfast
25/02/2019 DoctorDoubleJ, Salt Lake City, Utah
We booked on Hotwire and inquired about upgrading our room when we arrived. The front desk lady was... not pleasant. It was a hard "NO, sorry you didn't book directly with us so the room is what it is... more
We booked on Hotwire and inquired about upgrading our room when we arrived. The front desk lady was... not pleasant. It was a hard "NO, sorry you didn't book directly with us so the room is what it is. There's nothing I can do." Okay, first of all, the hotel is in the middle of nowhere - 40 min from anything interesting - but we already knew that when we were looking to stay in Coalville. It's not fully booked and obviously there were different rooms we could have stayed in. She could have phrased it any other way. She also should have known that booking "directly with them" would have cost us 50 more per night (which is not worth it). Obviously that's why we chose to book elsewhere. We didn't even ask for a free upgrade, we just asked what it might cost to upgrade. Maybe she was having a bad day, maybe she's just unhappy but there are better ways to tell a customer no.
Pros: clean rooms, nice beds, good breakfast selection, quiet hotel overall, decent indoor pool, most of the staff is quite pleasant, noon checkout is nice. It felt more like a 3 star hotel than a 2.5.
Cons: water pressure in the shower was not great, towels at the pool are toddler sized.
It was a nice and clean hotel and we had a mostly positive weekend getaway. less