Cosmetically Cute - Functionally Deficient
14/11/2017 JAMES O, West Palm Beach, Florida
The room was recently renovated with some nice features and tastefully done. The bed was comfortable and bathroom bright. Nice television, clean hard surface flooring and the room equipped with microw... more
The room was recently renovated with some nice features and tastefully done. The bed was comfortable and bathroom bright. Nice television, clean hard surface flooring and the room equipped with microwave and small fridge. The breakfast very nicely presented with plenty of choices. Unfortunately the water pressure was beyond poor. The hot water was almost non-existent to the point of being laughable. My wife did not dare wash her hair or she'd still be in St. Augustine. The shower floor is slippery, most likely because it does not get wet enough to keep the soap rinsed away, and there is no shower bar in the stall, so be careful! The shower had a pan head waterfall fixture and it takes a lot of water pressure to make those enjoyable. Obviously, this one underperformed. The lack of water pressure also causes one to question cleanliness. What can the staff do other than wipe things down with a barely damp towel? There were many signs of residential fixtures and equipment. The shower curtain rod is pressure affixed and fell down, the toilet and lavatory fixtures are a Home Depot house brand. The door to the room needs a lot of weatherstripping. The results are cosmetically nice, but the signs of not being durable are already apparent. Having said that, the room was indeed comfortable (except for the pathetic water pressure). Looking more closely at previous reviews, the water pressure complaints go back at least several months. Apparently management intends to ignore the issue. We also did not appreciate the “Smokers Outpost” affixed to the railing outside our door. We were greeted in the morning to conversation, the smell of cigarette smoke coming through our poorly weatherstripped door and a cigarette butt stubbed out in our doorway. We would not stay here again. Given so many choices in this town, we would rather try out another spot. less
Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you JAMES O for taking the time to review your recent stay with us here in beautiful St. Augustine. I apologize for the lack of water pressure in your guest room- I will work with my engineering team to see what may of been the problem as it is not a frequent complaint since we have completed our renovation. We do hope you will provide with another oppurtunity to show you a true Best Western experience. Please contact the hotel directly as we will always honor a repeat guest loyalty rate.