Good Location, Nice Room, Too Noisy
15/11/2019 Darlene K, Hamburg, New York
Stayed one night and was very impressed with the hotel grounds, lobby and front desk personnel. Our room was a good size, nicely decorated with lots of bathroom amenities, comfortable bedding and a mo... more
Stayed one night and was very impressed with the hotel grounds, lobby and front desk personnel. Our room was a good size, nicely decorated with lots of bathroom amenities, comfortable bedding and a modern bathroom. The only issue was the noise from the room next door. The folks were not loud but the walls were paper thin. We could hear everything the couple was saying and, they weren’t being loud. Maybe the noise was a result of the fact that our room and theirs can be adjoining when required. Needless to say, neither my husband nor I had a good night’s rest. Hotel is a great location, free parking with easy in and out access. Complimentary WiFi too. When checking out, I did mention to the clerk about the noise. She apologized but she has no control over it. I agreed. less
BestWesternHistoric, Front Office Manager at Best Western Historical Inn, responded to this review
Thank you for your review of our hotel. We are glad that you enjoyed your stay with us and happy to hear that you were comfortable and liked our room upgrades and amenities. We would like to apologize that you we disturbed by the guest next to you due to adjoining rooms. We hope to see you again in the future.