Noisy drunk guests, poorly controlled by management
The check in was lovely and the woman at the desk was kind and helpful. The room was fine--not great but clean and adequate. However, the control over the guests was very poor. When we arrived late... more
The check in was lovely and the woman at the desk was kind and helpful. The room was fine--not great but clean and adequate. However, the control over the guests was very poor. When we arrived late at night there were people hanging outside the front drinking and smoking. They were actually a friendly crowd, but noisy for the time of night it was (12:45AM). When we finally settled in for our short night's sleep our hotel telephone kept ringing. I could also hear that the next room over was having the same pleasure. The caller was asking for alcoholic beverages, and seemed like he'd already had a few. Next, after my children and I had had just fallen asleep we got a knock at our door--a male voice asking to be let in. SCARY!! I called the front desk for help. The man said he was trying. Another knock a little while later after we'd fallen back asleep (but this time with one ear open in case someone was trying to break into our room). A little while later (2:30AM) there was a loud party in the room right next to me. I called the front desk and was asked to give him some time to resolve the situation. It was completely unacceptable. Icing on the cake: no breakfast due to COVID. How about a take-away breakfast bag? My reservation said free breakfast. I totally understand that the buffet cannot be opened, but if I paid for breakfast, there ought to be an alternative. less