Best Western Hiram Inn & Suites

The check in was lovely and the woman at the desk was kind and helpful. The room was fine--not great but clean and adequate. However, the control over the guests was very poor. When we arrived late at night there were people hanging outside the front drinking and smoking. They were actually a friendly crowd, but noisy for the time of night it was (12:45AM). When we finally settled in for our short night's sleep our hotel telephone kept ringing. I could also hear that the next room over was having the same pleasure. The caller was asking for alcoholic beverages, and seemed like he'd already had a few. Next, after my children and I had had just fallen asleep we got a knock at our door--a male voice asking to be let in. SCARY!! I called the front desk for help. The man said he was trying. Another knock a little while later after we'd fallen back asleep (but this time with one ear open in case someone was trying to break into our room). A little while later (2:30AM) there was a loud party in the room right next to me. I called the front desk and was asked to give him some time to resolve the situation. It was completely unacceptable. Icing on the cake: no breakfast due to COVID. How about a take-away breakfast bag? My reservation said free breakfast. I totally understand that the buffet cannot be opened, but if I paid for breakfast, there ought to be an alternative. less

The room was excellent very clean. The front desk staff was so nice and made check-in so easy for us. The housekeeper was so helpful. The breakfast lady working the next morning was so friendly and nice to us. less

Great service, exceptionally friendly employees who approached you to ensure you were being taken care of. Rooms were clean and spacious bathroom counters. Comfortable king size bed. Front desk clerk who served breakfast was exceptionally friendly and helpful. less

We booked three rooms here for my family to stay less than a mile from Clark Funeral home where we had a visitation to attend on Friday night for a family member who had passed. This hotel is at the most northern end of the "strip" of Hiram, but very close to it all and easy to get to all the restaurants and stores. The hotel is not new, but it has some updated qualities to it. The dining area for breakfast is newer and they offered a reasonable breakfast of eggs, tater tots, gravy and biscuits and then the usual arrangement of waffles, cereal, and peach yogurt (the only choice). The have a PC in the lobby, so I wouldn't call it a business center, but it was useful. We used the pool and it was actually a nice pool area with a restroom at the pool area, which was very nice, especially with my grandkids! I will say we were allowed to check into one of the three rooms early, so we could unload all of our stuff, and the other rooms were given to us as they were available, but all by 2:30. Price wasn't a giveaway by any stretch, we paid $108 for a king size bedroom, and $117 for two queen bedrooms, these prices were before the taxes and fees. Honestly, I thought it was a bit overpriced, because with the taxes and fees, the king room was $125 and the two queens were $136. But our stay was fine, rooms were clean and well stocked, all had a microwave and fridge in the room by the way. All in all I rate it a good stay and had the prices been a bit lower, probably very good. less

Issues with getting government discounts they offer, overpriced room for what I got with a barely cleaned room, unworking hairdryer, rude staff, subpar breakfast bar where O.J. was colored water. Only redeeming quality was the pool and location to where I wanted to be. less