Disappointed with lack of pool
13/06/2017 tornadolove, Garland, Texas
My husband, grown children, and 2 young grandchildren traveled to Clinton for a family reunion. I booked this hotel more than 2 months before travel to ensure we had 3 rooms. I always check reviews be... more
My husband, grown children, and 2 young grandchildren traveled to Clinton for a family reunion. I booked this hotel more than 2 months before travel to ensure we had 3 rooms. I always check reviews before booking, and these sounded good. The staff was friendly and tried to be helpful but they couldn't overcome the great disappointment of my grandchildren when they saw that the pool was empty. When I asked the desk clerk about the situation, he said they had a fire last year and the pool was not available yet. These children rode patiently for 7 hours in the hopes of having a pool for swimming. I understand that the desk clerk had no control over the situation, but the owners did. They should have posted on their website that the pool was undergoing repairs and was not available. I guess they were fearful of running away potential customers..
The breakfast food was normal for this type of establishment, but the room was much, much too small. It had only 4 tiny tables that seated 2 each, and people were waiting for a place to sit. Evidently this was a regular hotel room that was converted into a breakfast room.
Last year my husband and I stayed in Conway, and we will do so in the future unless this hotel is vastly improved. less
bwhillsideinn, Manager at Best Western Hillside Inn, responded to this review
Our sincere apologies about the pool, As soon as the electrician completes the underwater lighting inspection so that guests won't be electrocuted. For every day the pool is down our hearts sink, we never like to disappoint our guests.