Not worth the money, poor quality.
The room was dirty (dark smudges on walls and door frames, dirt on bathroom floor). There were gnats all over the room. When I ran a bath there was a BUNCH of white paint chips floating in it because ... more
The room was dirty (dark smudges on walls and door frames, dirt on bathroom floor). There were gnats all over the room. When I ran a bath there was a BUNCH of white paint chips floating in it because they had painted the bottom of the tub and it was continuously peeling. The blankets on the bed were pathetic. The blankets were thin and scratchy, I had to turn off the air conditioning to sleep so I wouldn’t freeze because of the blankets. Overall the hotel is outdated and poor quality. The price you pay is not reflected in the room and experience, go elsewhere. less
Hillard Suites, General Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 614-529-8118.
Best Western Hilliard Inn & Suites