Best Western Hilliard Inn & Suites

3831 Park Mill Run Drive, Hilliard, Ohio, 43026-8110, United States
based on 259 reviews Trip Advisor Logo
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Best Western Hilliard Inn & Suites

The Best Western Hilliard Inn & Suites offers newly renovated rooms offer free Wi-Fi, 43-inch LED televisions, micro-fridge, in-room coffee and sleeper sofas.

Start your day off with a free full hot breakfast.

Location is a big fa
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3831 Park Mill Run Drive, Hilliard, Ohio, 43026-8110, United States

Reviews of Best Western Hilliard Inn & Suites

Traveller Overview:
4.0 Rating: 259 reviews
Excellent 51%
Very Good 28%
Average 13%
Poor 4%
Terrible 1%
Rating

daveeubank, wrote review 29/06/2021

Great place to stay!

My girlfriend and I stayed here on vacation. The location is great, maybe 15 minutes from the zoo, 20-25 minutes from the Franklin Park Conservatory, and easy access to I-270. The breakfast was very g... more

Owner Response
Hillard Suites, General Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Rating

galron, wrote review 28/06/2021

Needs work

Check-in -out was fine. Staff was friendly. Breakfast was fine. But. There was mold in the grout in the shower in several places. The sink took 15 minutes to drain when any water was run into it. We l... more

Owner Response
Hillard Suites, General Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 614-529-8118. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Rating

regsoneill18, wrote review 07/06/2021

Not worth the money, poor quality.

The room was dirty (dark smudges on walls and door frames, dirt on bathroom floor). There were gnats all over the room. When I ran a bath there was a BUNCH of white paint chips floating in it because ... more

Owner Response
Hillard Suites, General Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 614-529-8118. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Rating

joebeautybar, wrote review 21/05/2021

Great value

We stayed there for a basketball tournament and the hotel was a great value. The place was very nice, our room was clean and updated. The front desk staff was extremely friendly and helpful. I highly ... more

Owner Response
Hillard Suites, General Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Rating

ellong614, wrote review 26/03/2021

The Pool

The pool is open, only 3 and 4 ft deep though. Hotel staff was helpful, rooms are clean, there was also breakfast, the rooms are cheaper if you’re a member, I would still recommend especially if you h... more

Owner Response
Hillard Suites, General Manager at Best Western Hilliard Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites