Best Western Hilliard Inn & Suites

3831 Park Mill Run Drive, Hilliard, Ohio, 43026-8110, United States
based on 255 reviews Trip Advisor Logo
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Best Western Hilliard Inn & Suites

The Best Western Hilliard Inn & Suites offers newly renovated rooms offer free Wi-Fi, 43-inch LED televisions, micro-fridge, in-room coffee and sleeper sofas.

Start your day off with a free full hot breakfast.

Location is a big fa
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3831 Park Mill Run Drive, Hilliard, Ohio, 43026-8110, United States

Reviews of Best Western Hilliard Inn & Suites

Traveller Overview:
4.5 Rating: 255 reviews
Excellent 51%
Very Good 28%
Average 14%
Poor 3%
Terrible 1%
Rating

ellong614, wrote review 26/03/2021

The Pool

The pool is open, only 3 and 4 ft deep though. Hotel staff was helpful, rooms are clean, there was also breakfast, the rooms are cheaper if you’re a member, I would still recommend especially if you h... more

Owner Response
Hillard Suites, General Manager at Best Western Hilliard Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Rating

joykillilea, wrote review 21/03/2021

A very friendly place to stay with children

I was vacationing with my grandsons. We went to the Columbus zoo,went shopping,and took them to the pool.I had a blast spending time with my grandsons. I will most definitely be back to stay at this h... more

Owner Response
Hillard Suites, General Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Rating

k8e3t, wrote review 03/01/2021

Best Western Hilliard

I’ve never been disappointed with the level of cleanliness of the rooms and common spaces at this Best Western location. There’s a good pool for the family to enjoy. Happy with our stay every time we ... more

Owner Response
Hillard Suites, General Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Rating

Culture776872, wrote review 11/10/2020

Nice!

The personnel was extremely helpful and the customer service was superb! I had reserved a 2 night stay at a competitor, who's facility I found to be a disappoint and unacceptable. Best Western Hill... more

Owner Response
Hillard Suites, General Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Assistant Manager Best Western Hilliard Inn & Suites
Rating

JohnandJana, wrote review 21/06/2020

COVID restrictions

Easy to book on line, no issues. There was a statement that food service MIGHT be affected, but ended up having 'grab and go' option only. Pretty limited. We were supposed to be told at check in that ... more

Owner Response
Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager Best Western Hilliard Inn & Suites