06/10/2019 Big80s, Raleigh, North Carolina
I stayed here for one night. When I arrived, the front desk staff greeted me, and got me checked into my room. One of the things I liked about the check in process is that I was given a choice of snac... more
I stayed here for one night. When I arrived, the front desk staff greeted me, and got me checked into my room. One of the things I liked about the check in process is that I was given a choice of snacks and a bottle of water. It was a nice touch! Also, in the lobby there was a popcorn machine and what looked like some sweet tea, which was available for guests. The room was clean and well appointed. The bed was comfortable. The water pressure and temperature in the shower were both good. The breakfast area was clean and there was plenty of space to sit. The breakfast area was well stocked, and there was someone actively checking on things.
There were a couple of minor problems with the room. The room was not very soundproof. I could hear people talking in the next room, and even walking (while not talking) in the hallway. Also, when I was getting ready in the morning, I noticed my sink was not draining well. As I was leaving, I called the front desk to let them know. They did offer to send someone to fix it immediately, however I was just about to leave the room, and just wanted to let them know for the next guest.
The only other issue I experienced was since the building was non-smoking, there were usually some folks in the evening just outside the front door smoking. I would recommend moving the smoking area so your non-smoking guests don't have to enter and exit through a cloud of smoke. less
Chanel O, General Manager at Best Western Hickory, responded to this review
Thanks so much for letting us know that you enjoyed your stay here with us. And, thanks for letting us know about the minor issues, I will make sure that the maintenance dept has gotten that taken care of. We look forward to having you back in the area again and staying here with us.