Best Western Hibiscus Motel

We reserved a room with Hibiscus in January for an April trip. Our credit card was charged one night's rate as a deposit. Unfortunately, we had to cancel our reservation due to the coronavirus pandemic. Our cancellation date was 3/18, and we received email confirmation of the cancellation, including this wording: "Your deposit has been refunded today." To date, April 1, there has been no credit to our credit card. We have called the Hibiscus Inn repeatedly, and have been told that they have our information, and to give them "a couple of days" to see it appear on our CC statement. It has not yet appeared. Shameful! less

Located on the southwest side of the island this is a great hotel option when factoring in location, amenities and price. The staff was helpful and rooms were large and clean. The inviting courtyard has a large saltwater pool surrounded by palm trees, comfortable loungers and makes a great spot to relax away the day. At reception they have ice water infused with fruits which makes a refreshing drink on hot days. Included in the cost is an above average continental breakfast with make-your-own-waffles. Most importantly it is less than 1.3 miles from Mallory Square, meaning it is within easy walking distance from all the major sites in Key West but far enough away from the hordes of cruise ship passengers that invade this small island on most days. Parking is free and since Key West is best seen on foot, just park your car and don’t move it until you checkout. less

The BW Hibiscus Motel was very nice. The pool area was inviting and relaxing. There were several loungers and sofa like covered cabanas. The hotel is not on Duval Street but is only a short walk away. less

4 night stay during Spring Break. Price was good for location. Nice, clean and quiet hotel with a good free breakfast and free parking near Duval Street. Not sparkly like some resorts, but you don't have to pay resort fees which add up. 20-25 min walk to Mallory Square at the other end of Duval St. Fridge and microwave in room was nice. Gentlemen at front desk were there all day long, so they seemed a bit tired of being there, however they were always professional. Only real ugly thing was they put used plastic paint buckets under the a/c drip vents outside some rooms on the walkway. It just looked ugly - replace them with plain plastic buckets and it'd be fine. I'd consider staying here again for my next vacation and I rarely do that. less

Enjoyed our stay at Hibiscus in Key West. It was very clean and quiet. Parking and breakfast was a huge bonus. No resort fee! A resort offers beach and much more inclusive activities. I could see if the hotel offered guided tours of Key West or cooking lessons, etc. We walked all around with no problems. Covid 19 forced us to abandon our trip earlier than planned but... enjoyed the cruise ship crowds not being there. We were free to walk anywhere. less