Best Western Hibiscus Motel

This time we brought other family with us to experience Key West. I really enjoy staying in the best western hibiscus. It is always clean and the staff is friendly and willing to help with anything you may need. less

This place surprised me by how good it is. The rooms are large and clean. The pool is excellent. The hot breakfast bar with waffles is great. The only complaint is that the breakfast area is too small and was often crowded. There is free parking. We parked our car and never used it again the entire time we stayed (4 nights). We walked to several locations (butterfly conservatory, southernmost point, hemmingway house, lighthouse) and there is a free bus that picks up 1 block away to take you anywhere else you need to go. Staff was friendly and helpful. The hotel doesn't have a laundry but you do have access to the laundry at the hotel across the street. Not super easy to haul your dirty laundry over there but at least it's available. We would definitely stay here again if every in the Keys. Great price for a great hotel. Make sure to ask for a first floor room if you have a lot of luggage because I don't think there is a elevator. less

My daughter and I were coming in town as a vendor for the Mermaid Festival. The decision on coming or not was strictly based on price of the entire weekend. I found a low rate for this hotel on AAA.com and when I went to book it, the rate was no longer available. So I booked the best rate available, paid the deposit and moved on. Later that day when I received confirmation I called the hotel direct and told her what happened and she lowered the rate for me! I was thrilled. We were a very late (1:00AM) check in and when we arrived, exhausted, the check in process was super easy. We received a 1st floor room near the front desk and the pool area. Plenty of parking which was off the street and FREE! The pool area was beautiful, we never used it, but I wanted to. Our room was surprisingly large, clean and so nice! We got up the next morning to go grab our free breakfast expecting packaged foods, coffee and maybe some fruit and we were very surprised to find hot, fresh food, waffle makers, fresh muffins, bagels, etc.....amazing! At night when we ventured out we were literally a block from Duval Street and on the quiet end. Nice short walk to the hot spots and back so no Uber or Taxi was needed. We will definitely check rates and availability here for our next trip before anywhere else. Do not miss out on this one. A++ less

Good location relative to main drag but a bit of a walk to the west side. Staff a bit surly and not too forthcoming with local intell. Seemed a bit odd given this is a tourist local. Training issue. Very good pool - from the 40’s when 8’ depths were allowed. Hate it now when 5’ is considered dangerous! Pool towels in room. Nice. Large room. Toilet paper fixture inaccessible from toilet without severe back pain. That is just weird. Maybe the contractor should have to use the john just once. That should be a rule. I’m always amazed at how screwed up hotel bathrooms are. It’s like the owners and staff have never once had to use the bathroom in their own property, or cared. The hot tub beside the pool has no jets. Now that is odd. I asked at the front desk and could not get an answer, but was told that many people has asked. Is this a Key West contractor thing? If you were the principal contact (reception) for the hotel day after day and people kept asking why the hot tub had no jets would you not want to find out the reason? Breakfast was eminently forgettable. Everything was completely flavourless. Low fat yogurt was horrible. On our last day we watched the kitchen staffer completely fill the omelette container with omelettes 10 minutes past the time breakfast was closed. We were the only ones in the room. She dumped about 20 omelettes on top of the half dozen already in the warmer and left. Guess who got those the next day. That’s scary. less

We are a couple and got the suite because that’s all that was available when we made our reservations, but wow did that turn out well! If we come back, we would get the suite again. It was spacious and provided ample storage space for all of our bags (road trip=snack bags, cooler, etc.). We had a safe, fridge, microwave, coffee maker, kitchen table, and couch area with a second tv. The room was clean and there was an area to put our shoes by the door so that we didn’t track sand all over the room. The second vanity was spacious, which I appreciated. Breakfast has something for everyone (oatmeal, yogurt, waffle maker, eggs or omelets, bacon or sausage, muffins, etc.). Our favorite part was the refillable water station. We really appreciated the ability to refill our water bottles without having to purchase multiple gallons to keep in the room, and the green effort. Two lights above the second vanity were out, and the ac filter was pretty dirty, but that’s more work for their machine than it is for breathing quality. If we would have inquired about either, I’m sure that the staff would have fixed either issue right away, as they all were very friendly. On our next stay, we would also inquire about the time that housekeeping comes through so that we can plan to be gone at that time. Overall, we would definitely stay here again and/or recommend this hotel to others. less