Good staff but disappointing room
17/12/2017 wwtravelerRochester, Rochester
The reason for a 3 versus lower is the person at the desk was very nice willing to help us. The main downside was the room had gnats and mossies everywhere. A can of bug killer was provided but still ... more
The reason for a 3 versus lower is the person at the desk was very nice willing to help us. The main downside was the room had gnats and mossies everywhere. A can of bug killer was provided but still they were everywhere. In the morning dead gnats were left behind. The bed was good and the shower was fine however things like the washer being broken and the clocks flashing was not helpful. For some people they may consider this a "country" room and setting but to us this was a typical old style Best Western less
HeritageCorowa, Owner at Best Western Heritage Motor Inn, responded to this review
Thank you for your review, I apologize for the mossies & the tiny black bugs, during a hot spell & at certain times we can get the tiny bugs that get through the flywire screens, they make a mess after you spray the room but unfortunately they are out of our control. We have been upgrading our beds to the new King Koil pillow top Penthouse range which are excellent, we have also been refurbishing our bathrooms, walls, kitchenettes etc to modernise the rooms.
We do have the country style motel feel with large rooms, lots of grass, gardens & BBQ area with solar heated pool & very little concrete. Our washing machine in our free guest laundry did fail and was replaced as soon as we knew, hope to see you again