Best Western Heritage Inn

My preferred hotel of choice when I stay in the Bellingham area for work. It’s always clean, quiet and extremely helpful staff. Great internet for getting work done in the room. I would highly recommend! less

The management team was a pleasure to deal with. Friendly and polite. The staff was wonderful even during this pandemic. Access to the mall, the sort market and restaurants were a walk away. Comfortable beds and clean rooms less

Seriously, fruit pits on the floor, soap bar in the shower, mold on all the walls, broken outlets and lamps and such thin walls that you can hear people in their rooms and bathrooms. Not a pleasant experience. And the staff were not friendly/professional enough to make you think you can ask for another room and be given one without repercussions (another dirty room or to charge you for another). The only good thing was the location it was close to the freeway. Bottom line, don't stay here during the pandemic, even if it saves you money. less

Upon check in the staff didn't tell us about breakfast included or where it was located on premises. staff didn't know how to program key cards to room or process are gift card.Hotel has no elevator and I have a handicapped parking space and permit. I was informed " I will give you a best room Ma'am". Down the unsafe cement stairs it smelled like urine and garbage. Door cards didn't work on entry way into our room.walked back 2 times to have him come " assist" me. He had to use managers card to let us in. Room was non smoking but smelled like 5 packs of lit cigarettes. Blood splatter on bathroom wall. Beds so lumpy I could not sleep comfortably and daughter has back issues and her bed was lumpy too. Floors so thin I could hear people above us partying untill the break of dawn. Had to go to front desk to ask for directions to our breakfast included ...it was cold. Just like staff. Went out for breakfast off premises. Came back to room after site seeing at 2:30 pm ...room still not made up...asked front desk about service as we didn't have a do not distribute sign on door. Only to have house keeping come and yell at us telling us we can't " demand service".... I just said I had inquired about the service..and she responded" you can't talk to me like this...you can leave my hotel now"... asked if she was " the owner"...and she said" yes". I went back up to office...I asked manager if the lady who answered the door was the owner...and told him how she talked to me... he stated" she is just a manager of our house keeping". I am not an ogar..I literally just wanted our room seviced. I told him I wanted to check out as I had booked 2 nights. I said I would pay for 1 but not 2 as my experience wasn't that great. I even said I would pay for late check out..but he said I would have to pay for the 2 nd night. I called best western customer service and manager didn't even want to talk to the lady at the 1-800 number and was told so by the front desk staff. Luckily the best western customer service agent gave me a few points to put towards another nights stay at a different best western. I didn't have enough points for another night so I paid for the extra points and booked at the airport Best Western in Bellingham. I lost $125 American for the extra night I had to pay for but ....was worth the lost money. The airport Best Western plus was worth the lost money...it was night and day compared to the heritage Inn Bellingham. Staff are kind...beds comfy and breakfast hot.... don't ever stay at the heritage Inn Bellingham best western...beds are lumpy...staff is very rude and not trained in customer service. Like I said not an ogar...is it toouch to ask for a comfortable bed...hot breakfast...and clean room for 2 nights charging me $220 American. Pay a bit more and go to the airport Best Western plus Bellingham. less

No Elevators or baggage carts probably as stairs everywhere except thru lobby in for rooms on that level. Nicely appointed remodeled rooms but thin walls & floors so was noisy. Is three separate three story buildings. Great Staff! Breakfast typical BW but did have a ramp to lit in separate building from us. less