Best Western Heritage Inn

Upon check in the staff didn't tell us about breakfast included or where it was located on premises. staff didn't know how to program key cards to room or process are gift card.Hotel has no elevator and I have a handicapped parking space and permit. I was informed " I will give you a best room Ma'am". Down the unsafe cement stairs it smelled like urine and garbage. Door cards didn't work on entry way into our room.walked back 2 times to have him come " assist" me. He had to use managers card to let us in. Room was non smoking but smelled like 5 packs of lit cigarettes. Blood splatter on bathroom wall. Beds so lumpy I could not sleep comfortably and daughter has back issues and her bed was lumpy too. Floors so thin I could hear people above us partying untill the break of dawn. Had to go to front desk to ask for directions to our breakfast included ...it was cold. Just like staff. Went out for breakfast off premises. Came back to room after site seeing at 2:30 pm ...room still not made up...asked front desk about service as we didn't have a do not distribute sign on door. Only to have house keeping come and yell at us telling us we can't " demand service".... I just said I had inquired about the service..and she responded" you can't talk to me like this...you can leave my hotel now"... asked if she was " the owner"...and she said" yes". I went back up to office...I asked manager if the lady who answered the door was the owner...and told him how she talked to me... he stated" she is just a manager of our house keeping". I am not an ogar..I literally just wanted our room seviced. I told him I wanted to check out as I had booked 2 nights. I said I would pay for 1 but not 2 as my experience wasn't that great. I even said I would pay for late check out..but he said I would have to pay for the 2 nd night. I called best western customer service and manager didn't even want to talk to the lady at the 1-800 number and was told so by the front desk staff. Luckily the best western customer service agent gave me a few points to put towards another nights stay at a different best western. I didn't have enough points for another night so I paid for the extra points and booked at the airport Best Western in Bellingham. I lost $125 American for the extra night I had to pay for but ....was worth the lost money. The airport Best Western plus was worth the lost money...it was night and day compared to the heritage Inn Bellingham. Staff are kind...beds comfy and breakfast hot.... don't ever stay at the heritage Inn Bellingham best western...beds are lumpy...staff is very rude and not trained in customer service. Like I said not an ogar...is it toouch to ask for a comfortable bed...hot breakfast...and clean room for 2 nights charging me $220 American. Pay a bit more and go to the airport Best Western plus Bellingham. less

No Elevators or baggage carts probably as stairs everywhere except thru lobby in for rooms on that level. Nicely appointed remodeled rooms but thin walls & floors so was noisy. Is three separate three story buildings. Great Staff! Breakfast typical BW but did have a ramp to lit in separate building from us. less

This hotel was very accommodating, friendly, clean rooms, We had to fly to Oakland the following day, they have a hotel shutter. They took us to the airport and picked us up on our return for a small feee. Good location. We would stay there again. less

The staff takes great pride in their hotel! The check-in was efficient and friendly, the room was very clean and nicely appointed, and the hotel was conveniently located near the freeway entrance and nearby shopping, restaurants, and theaters. The grounds were very nice with a creek and nice vegetation. The only fault that I could find with the hotel was that the lobby was rather small. less

We have stay here numerous times in the past and have always enjoyed our stay however the Heritage is beginning to look a bit worn. We've always received a warm welcome but unfortunately this time it was very cold and businesslike. I'm wondering if there are new owners? we also felt that the breakfast was not up to the Best Western standards we've come to expect. With so many choices of new hotels in the area , I don't think we would stay here again. less