Best Western Heritage Inn

First I want to mention the very friendly staff. Hotel and room were clean. Room was surely big enough. I found it a bit of a run around since the hotel is spread over several structures. Very near to the hotel are several stores. less

Today is Christmas Eve. The least I want to do is writing a negative review, but I am feeling that I have to, the the rest of us the holiday travelers. We arrived to the hotel late yesterday evening. This is what I found on the glass I used (photos). It was wrapped in the plastic bag, like never been touched on the counter! Disgusting, isn’t it! I went to the front desk this morning and commented with the person at the desk. Her response was “Did you call to get a clean one?” She claimed “This never happened.” Not even an pretended apology. Apparently, she was not capable to comprehend what this means to the traveler, customers, business. Hey, Best Western! So, asked to talk to the manager. You know what? She is the manager! Shocked. Can not believe! Alyssa Larsen. alarsen@bestwesternheritageinn.com less

If you are looking for a motel in Bellingham, WA then I recommend this one. The staff is friendly and will quickly take action to meet your personal needs. The rooms are clean and offer amenities such as television, refridgerator, and microwave ovens. They offer an excellent breakfast buffet. The motel is conviently located with easy access from I-5 and near many shopping and dining establishments. You can't go wrong staying here. less

I found this hotel to be good value in a convenient location. We were upgraded to a suite that was very nicely appointed. The whole experience at this hotel including the complimentary breakfast was enjoyable. Excellent value in my opinion. less

Our room was located down two flights of steps with no elevator access, a challenge to maneuver roller bags just to get to the room. Within 20 minutes of arrival, the cover to the bathroom light fixture fell off and broke on the floor. We contacted the front desk and later found the fixture was removed but not replaced; we got to enjoy the bare light bulbs in the bathroom for the rest of our stay. The control dials for the heater lamps and fan were broken and just spun around. And lastly,our room was very noisy. We could hear every single noise generated above us--flushing, shower, walking... The continental breakfast was ok too but seating is fairly limited. We provided feedback to the front desk staff member at checkout and were given a small discount and some extra points. This stay was not typical of other Best Western experiences. The location is convenient for highway access to Bellingham but we would probably not return to this particular location. less