ceiling water leak
poor service in resolving water ceiling leak was told there were not other rooms and the plumber would be in 2 hours later, I requested another room and was told they were full, and this hotel does no... more
poor service in resolving water ceiling leak was told there were not other rooms and the plumber would be in 2 hours later, I requested another room and was told they were full, and this hotel does not have an elevator only stairs, requested help to move my things from one room to another and was told he could not help me gave me a room with stairs after I begged for another room, then begged for another room without stairs and requested help in moving my things at 5 am and was told he could not help, I am a senior citizen with a hip replacment less
BestWesternHotels, Corporate at Best Western Heritage Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts