Clean room and friendly staff
03/07/2019 Marisol T, Englewood, Colorado
Room was clean and had no odor in spite of it being a pet friendly room. Handle to front door was broken so that was disappointing because it led us to believe the rooms are not checked fully before o... more
Room was clean and had no odor in spite of it being a pet friendly room. Handle to front door was broken so that was disappointing because it led us to believe the rooms are not checked fully before offering them for reservations. Staff was friendly, no complaints there! Breakfast was disappointing— potatoes tasted like they were seasoned with lime and scrambled eggs were salty. There were no other warm choices other than that. They did offer pancakes but you had to “order” them, at first I thought they would be REAL homemade pancakes but turns out they are the same pancakes most hotels offer, excerpt here you don’t have access to them you have to ask for some. For $160 for the night breakfast was disappointing. Other than that the staff was amazing and friendly! less
kavi p, General Manager at Best Western Heritage Inn, responded to this review
Thank you for staying with us. My team and I would like to apologize for not exceeding your needs, and the mistakes in your room. We will do our best to make sure all items in our room are in working order before letting our guests in. The broken door handle has since been fixed, and our maintenance team are checking all rooms for our guests safety. I have also noted your comments about the scrambled eggs and potatoes during breakfast, I will reach out to our provider and relay your comments in order to adjust recipes and ingredients for all our guests. We are constantly looking for new ways to improve the quality of your stay and will do our best to do so. If you have any further questions or concerns please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead.
Best Western Heritage Inn