Above and Beyond. Quality Leadership.
20/10/2019 Roger S, Petaluma, California
On a road trip from San Diego to San Francisco, I stopped in at this Best Western to make a business call to a coaching client. Upon entering the reception area, the staff allowed me to sit and make m... more
On a road trip from San Diego to San Francisco, I stopped in at this Best Western to make a business call to a coaching client. Upon entering the reception area, the staff allowed me to sit and make my call. The call lasted 45 minutes. I returned to my vehicle, and completed my trip to San Francisco. I remembered, the next day, that I had forgotten my briefcase, laptop, and personal articles in the lobby of the hotel. With fear and trepidation I made the call to the hotel.A very pleasant lady’s voice answered the phone. Debra calmed me all the way down and let me know that she had all my possessions. She let me know her manager, Kavi Patel would call and arrange shipping my possessions to me. I am a motivational speaker, and all my intellectual property was on that laptop. Kavi was completely understanding, and made all the arrangements. Kavi listened with a sympathetic ear and assured me all would be fine. Thank you to you Kavi for your leadership your attitude towards humanity, I can see why your hotel operates so well. I pledge, to always stay at your establishment when I’m on that route. Thank you. less
KaviPatel, General Manager at Best Western Heritage Inn, responded to this review
Thank you for the lovely review. As we spoke earlier our hotel strives on great reviews and you captured every moment during your short visit. I am glad to see your belongings are on its way back to your possession. Being a hotel on a busy interstate with frequent guests who are always on the go helps us realize that their possessions are valuable and essential to their daily routine. We take pride in searching for all missing items and make sure they are returned to their owner as soon as possible. We look forward to serving you in the future. If there is anything I can do to better your next experience please do not hesitate to call and request. We hope you have a wonderful day and a safe journey ahead.
Best Western Heritage Inn