Good value and convenient location
I give this hotel a 9/10 or an "A-". It was easy to find and east to access. However, when we got in, the young lady at the desk did not recognize that I am an Elite Reward Program Member. She thanked... more
I give this hotel a 9/10 or an "A-". It was easy to find and east to access. However, when we got in, the young lady at the desk did not recognize that I am an Elite Reward Program Member. She thanked me for my continued loyalty after I brought it up. Still, that's a detail that's important to travelers like me who have plenty of options to choose from.
Pros about this hotel are that the location is nice - right off I-5, and you don't get that creepy, near the highway and truck stops feeling. This hotel has an inviting exterior with a cute little water fountain thing out front. That's a nice touch. Be warned: the parking lot is not huge, and we struggled a bit with parking our minivan among the large construction trucks that were there. Parking should be a hassle-free, stress-free experience for guests. Guest services also were spot on. Hotel staff called our room to make sure it was clean, to our liking and check if there was anything we needed. I'm not sure if that practice is because of this pandemic, but that should be a regular business practice in the future. Well done!
Cons were that the breakfast was in a lame, tacky paper bag with some cheap items in it. I know we're in the midst of a public health crisis, but some effort would have been nice. Also, there are very limited food options in the area. The last con was again the parking lot. It was not big enough to accommodate all the vehicles. less
kavi patel, General Manager at Best Western Heritage Inn, responded to this review
Thank you for staying with us! My team and I are happy to see your enjoyed your stay and we will do our very best to fix the mistakes you experienced. We understand there are a number of items that can be improved at our location in which case we are doing everything we can with what we have for the time being. Our first and most important policy is to ensure each guest is properly taken care of and has a great stay even if it is for one night. If there is anything we can do to better your next stay please do not hesitate to call and request. We hope you have a fantastic day and a safe journey ahead.
Best Western Heritage Inn