Worst hotel stay in 50 yrs. The dirt and dust made me sick, literally. Asthma was awful. The drive to all events was > b
18/09/2019 lopeslinda4, Portland, Oregon
Worst hotel stay in 50 yrs. The location was extra daily driving. The noise, smell and cleanliness was appalling. My asthma was out of control for my entire trip. My future use of BW will depend on th... more
Worst hotel stay in 50 yrs. The location was extra daily driving. The noise, smell and cleanliness was appalling. My asthma was out of control for my entire trip. My future use of BW will depend on this review and your reply. My family living in Bakersfield could not belive we were put in the awful location. So I mostly stayed with a relative most of my 8 nights. Wow! less
KaviPatel, General Manager at Best Western Heritage Inn, responded to this review
First, I would like to apologize for the experience you received at our location. Bakersfield is known for its terrible air quality, and anyone with minor breathing problems experiences difficulties. Our staff does their best every day to make sure our rooms are spotless and dust free before letting our guests into the room. On my system it shows you stayed with us for 8 days, my staff does not recall noting a complaint from your room for any of these days. All hotels very highly recommend to contact the front desk if you are uncomfortable or unsatisfied with your room right away. We could have done something from the beginning of your stay to make sure the rest of your stay did not go as awful as you had claimed. We will do our best to deep clean the room to make sure this never happens to any of our guests again. Once again I apologize for the inconvenience and hope to better our guests experience in the future. If you have any questions or concerns please do not hesitate to call and request. We hope you have a great day and a safe journey ahead.
Best Western Heritage Inn