Room was filthy, both landline phones did not work, mattress was collapsed had severe back pain upon waking up. All I had on my bed in January is two sheets in a very thin blanket apparently all their... more
Room was filthy, both landline phones did not work, mattress was collapsed had severe back pain upon waking up. All I had on my bed in January is two sheets in a very thin blanket apparently all their rooms are like that. The heater worked but I have lung issues and couldn’t turn it up high enough to keep warm and still be able to breathe.
There was spit in the sink and toilet paper in the toilet. Coffee maker did not work. And I wasn’t told what time check out was so I tried to call the front desk. Both landline phones not only filthy but didn’t work. Desk was filthy, the remote was in a bag that said this is a clean remote but after looking at the room I even doubt that.
When I called the front desk from my iPhone to tell them about the phones not working they wanted to come and fix them and I was already in a filthy room as it was I did not want another person in that room. I cannot drive at night and that was the only pet room available so my choices were very limited. $142 for this room way overrated. I should’ve looked for a Motel 6 I probably would’ve gotten a better room. less
kavi patel, General Manager at Best Western Heritage Inn, responded to this review
Thank you for staying with us. My team and I would like apologize for not exceeding your needs. We will do our very best to fix all mistakes found in your room as well as having our maintenance go through preventative maintenance procedures to ensure our future guests are not affected by the same occurrences. We are always looking for new ways to improve the quality of your stay, if there is anything you might have missed that must be inspected please do not hesitate to call and request. We hope you have a wonderful day and a happy new year ahead.
Best Western Heritage Inn