Best Western Heritage Inn

Knowing you can stay in a safe and comfortable place when traveling on the road is always great! Regardless whether for business or pleasure, traveling alone or with family all the amenities including the pool or hot tub are always great perks! less

The pictures on TripAdvisor looked good so we chose to stay here on Saturday, March 30 while visiting friends in Vacaville. We reserved a king size bed from the Best Western website. Even the printed confirmation we showed the front desk person showed that. She said "we can't see that system here", so we had two queen beds instead, as the place was full that night and no other rooms were available. The room smelled of smoke despite being a non-smoking room. The TV had horrible picture quality. The hair dryer blew cold air on every setting. The bathroom had bugs crawling on the floor. The mattresses were very un-firm. Worst of all, the floors were paper thin and we could hardly sleep for all the floor stomping on the room above ours. We had to go to the lobby to request shampoo because none was in the bathroom or shower. Despite assurances of the front desk person that our room was one of the quieter rooms, one could easily hear the sound of I-80 coming through the bathroom fan. The front desk woman was pleasant enough at check in, and check out. The lobby is attractive enough, but this place has seen better days. less

had a horrible stay! when you call ahead to make sure your room is a NON SMOKING room ..and you get there and suffer all night with allergies and asthma 😷..cause they lied. DISAPPOINTING..never again! Ok..I will say they tried..came and put a towel over the vent..ran an Ion machine and said sorry.0_o . I asked to move..nothing available..asked for a refund..nothing available. shame on you Best Western 😞 less

For the price, it more than met my expectations. It is an open to the elements but well kept up. A friendly staff. It seems the pool may have been open (outside) because they were cleaning. They had a computer in the lobby for those who had business to do. The rooms were spacious. It had a stuffed chair. It had a table. A lot of power outlets in th The noise was a little higher since it was next to the freeway. Still, there were so many choices for food (the old name for this area was hamburger hill). If want a more expensive dinner than you can either drive or walk 20 minutes over the nearby bridge you have some more expensive restaurants. Nut Tree which is only 10 minutes away walking has some shops and e room which can be trying at an older hotel. The shower heated up real fast which is rare in an older hotel. It had two sinks and a bath. I would consider it more a suite. It had also what looked like new carpeting (did need to be stretched) The breakfast was great. There were also M&M cookies as well. The water can be loud but expected in the older hotels. a nice gourmet ice cream place. I did have an issue but the front desk took care of it immediately. less

room next to me were smokers they smoked in front of the no smoking sign they were also long term stay with barking dogs stay left windows unlocked and at 3am someone broke in don't the house keepers check for locked widows. house keeper knocked on my door at 7am what the hell there was a dog biscuit on floor behind the chair less