Best Western Heritage Inn

Room was noisy from interstate traffic. Air conditioner did not help drown out sounds. Heard neighbors above us through paper thin floors. Heard every every step for an hour. The only light in the seating area did not work. Breakfast in morning was not ready. We were told employee did not show up. This hotel was disappointing to be labeled as a Best Western. less

The door sticks, so you have to pretty much body slam it to open. The dead bolt also does not lock. Then when I got in all the drawers in the cabinet were open. Why? I was reading the paper in front of the Tv & there was an ant crawling across it paper. There is a crack in the vinyl in the bathroom. My college age son did a more professional job of laying new vinyl in one of our bathrooms. Tried internet - all I can get is the unsecured line - the login page on both phones & iPad are blank. So absolutely no security. I have NEVER been charged a $50 damage fee on check-in and think it is insulting. If your general clients are people who regularly do damage to hotel rooms, thats not a place I want to stay. However by the time I found out about this “deposit”, I was locked in to the reservation and could not cancel. Overall this hotel is pretty much comparable to some Motel 6's I stayed in 40 years ago. Update: I mentioned seeing a couple ants in the room. There were the ones on the TV counter and also some in the bathroom. Until I turned the shower on in the morning and hundreds of ants were pouring of the faucet fixture. Don’t these people have an exterminator service? I guess not. This seems to have been an ongoing problem for several years according to previous reviews. I can’t imagine that the Best Western company would be proud to have this facility in their organization. less

The room remodeling is going really well. The internet has much to be desired though. You are given a 844 number to call with issues, but they seemed irritated if you call. Pool was being worked on so hopefully that will be in better shape when we come back. This is the 3rd or 4th time staying here and it is getting better and better. less

The employees, all of them are sweet and very accommodating to us. I am not happy. Thanks to the friendly staff we got a last minute room. We have just recently moved out of California. I have known this hotel for many years. Our room clean, pretty. I heard every noise coming from the people in the room next to us. Our towels had dirt and dried blood smeared on them. We are not the only ones who had that too. The breakfast was gross uneatable I ended up having to have toast it had a aftertaste. . Coffee just okay. I won't be coming back. However the staff sweet friendly people. I really enjoyed talking to them. There needs to be a lot of improvements, the tub had a bad drip. The toilets didn't flush right. No pool we didn't know that till we checked in. Vacaville was very hot. less

Knowing you can stay in a safe and comfortable place when traveling on the road is always great! Regardless whether for business or pleasure, traveling alone or with family all the amenities including the pool or hot tub are always great perks! less