Best Western Heritage Inn

Very nice place, room was nice size and the double vanity was great for trying to get ready in the morning. Easy access to I80 and Napa Valley. We were here to bring my son his car, he's stationed at Travis AF Base and it was close to base. Very kind helpful staff. less

I was in town for a family event and decided to stay at this hotel because most of the rest of my family was staying here too. I can say with 100% certainty that I will never stay at this hotel again. When I checked in the front desk clerk seemed to be confused about the check-in process, but eventually was able to figure it out. The quality of the room was poor and there were bugs in the sink, vanity areas, and throughout other areas of the room. To be clear, I didn't notice any bugs in the bed, but after seeing them everywhere else, I was a little skeptical about the bed. The air conditioner had a thick layer of dust on the vents and looked as though it hadn't been dusted in many weeks. The water pressure was terrible and while showering I kept having to kill bugs that were coming out of a crack in the bathtub. I also was able to close and lock the door, but you could see daylight all the way around and hear all the noises of the other guests. There was also debris on the carpet throughout the room. When I went to pack up, I grabbed the loofah my son used in the shower (which was still in the bathtub) and there were bugs all throughout it and some that fell out as I moved it. Obviously that loofah went into the trash. When I checked out, I let the front desk clerk know about the aforementioned things in my room. She said, "Oh, okay" and that was that. I let her know I was very dissatisfied with my stay and she said, "Oh, sorry." I left feeling frustrated and knowing I would never stay at this hotel again. I encourage anyone looking for a hotel to avoid this one. less

Rooms are super clean thanks to a top notch house keeping team. I had a king single, bed super comfortable and my fav was the 5 FIVE! pillows. In room coffee, microwave, fridge, and iron/ironing board, not to mention cable TV. You won’t find a friendlier more accommodating staff in town, trust me I’ve been to all of them. I’ve never rated a hotel higher than this one. Right off 80. Walking distance to good food and entertainment. Check it out. Talk to one of their eager to please concierges. less

Stayed one night. Right off the I-80 so a little noisy. Luckily the bed was on the opposite side of the room, so it reduced the noise. Free parking and free breakfast. Clean & comfortable. Worth the price. less

repeat customer because it's BW quality and convenience. whenever possible I stay with BW because it will be clean, safe and a good value. Rooms are comfortable, have fridge & microwave, and are large enough so that I don't feel I less