Best Western Heritage Inn

1420 E Monte Vista Avenue, Vacaville, California, 95688, United States
based on 338 reviews Trip Advisor Logo
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Best Western Heritage Inn

Welcome to Best Western Heritage Inn!

The amazing Napa Valley Wineries are the reason many guests stay at our Vacaville hotel, but there are many other sights to be seen, too. Our location, right off the freeway, makes commutes easy.
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For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Heritage Inn

Traveller Overview:
3.5 Rating: 338 reviews
Excellent 26%
Very Good 29%
Average 18%
Poor 8%
Terrible 16%
Rating

F2554LGgarys, wrote review 30/03/2020

Skip This Hotel!

Paper thin walls, latch on window was broken, ants in the shower, could see daylight under entry door, coffee maker was missing basket, $30 dog fee, freeway noise. Don't stay here, save your hard earn... more

Owner Response
Vacaville_BW, Front Office Manager at Best Western Heritage Inn, responded to this review
Hello, We are sorry to hear that your stay was not satisfactory. We apologize for any inconveniences that we may have caused you. We thank you for your business and hope you continue to stay with Best Western
Rating

kimva707, wrote review 09/03/2020

Relaxing

The overall stay was nice. Nice friendly front desk, very comfortable be and pillows. My only complaint was not having bath towels only hand and wash cloths but I made it work. The parking was rough b... more

Owner Response
Vacaville_BW, Front Office Manager at Best Western Heritage Inn, responded to this review
Hello, We are happy to hear that you enjoyed your stay. We are saddened that you were not given any towels and we apologize for that. We are very grateful for your business and hope that we will see you on your next trip to the Vacaville area.
Rating

Jhenia3469, wrote review 26/02/2020

Great food, terrible bed

Great people, good breakfast, uncomfortable beds. The king sized bed was very hard. It made sleeping difficult. Also, the room's walls were thin. We coyld hear everything. The staff was lovely an... more

Owner Response
Vacaville_BW, Front Office Manager at Best Western Heritage Inn, responded to this review
Hello, We are sad to hear that you did not get a good nights sleep. We understand that issues with a uncomfortable bed and thin walls can make for a very bad experience. We apologize for the inconvenience that we may have caused you. Thank you for your business and we hope to see you again on you next trip tot he Vacaville area.
Rating

c m, wrote review 20/01/2020

THIS IS A GREAT HOTEL WITH GREAT PEOPLE

I was not going to stay at this hotel due to some bad reviews.But they have it wrong.This is a great hotel with a great staff.Rooms are very clean.The staff is willing to do whatever to make your stay... more

Owner Response
Vacaville_BW, Manager at Best Western Heritage Inn, responded to this review
Hello, We are so excited to hear that you had a wonderful experience. We appreciate your feedback. We take pride in our work and we enjoy going the extra mile for our guests. We thank you for your business and hope to see you again on your next trip to the Vacaville area.
Rating

Cadin132, wrote review 07/01/2020

Definitely thinking about going back

The people at the counter were friendly and made it quick to check in and out, the room was a lot bigger than I expected, it was clean and the decor was cute too and it wasn't overly priced either..... more

Owner Response
Vacaville_BW, Front Office Manager at Best Western Heritage Inn, responded to this review
Hello, We are excited to hear that you enjoyed your stay. We thank you for your business and hope to see you again soon.