Best Western Heritage Inn

As the property is next to the freeway, constant noise came as no surprise. Sound is somewhat mitigated by having windows face the property's interior, but unfortunately, the bathroom exhaust fan faces the freeway, and the traffic noise is piped in. It was so loud that, whenever we were in the room, we ran the bathroom exhaust fan, closed the bathroom door, and turned on the room's AC fan unit in order to get some white noise. If you want to sleep, be sure to bring earplugs. The bedroom was roomy, and it had a mini fridge & microwave. Another welcome plus was that there were 2 bathroom sinks. The shower had good water pressure and a generous flow. Unfortunately, the bathroom needed some serious cleaning. The floor had dirty footprints, the exhaust fan was covered with black grime, the toilet's hoses were caked thick with dust, the fiberglass tub was cracked, and dirty, and there was hair in it. The floor & tub were so off-putting that we we never went barefoot in the room & we wore flip flops when we took our showers. We are BW regulars & this experience was so gross & unlike any of our other BW stays, so we took pictures. As an aside, if the tub is cracked, it should be replaced. less

We recently stayed at this hotel. The online pictures we’re nothing like the actual hotel. First of all when we arrived the parking lot smelled of cigarette smoke and marijuana. This is after we paid to check in. Dumb on our part we should of checked it out first. The workers were not professional especially since smoking a cigarette while cleaning rooms. We had an upstairs room and it smelled so badly of smoke even though it was a non smoking room. We went In to bathroom and there was black mold on ceiling. We had our children with us and we’re very concerned . We actually drove to store to buy a air refresher to spray. On top of that our bedside table light would not work. Big gap under door so you could see light outside. Screen falling off windows. Carpet had several stains and we never took out shoes off. Later that night about 10 pm it started ! A man yelling for a few hours would not shut up he was drunk and cussing. Scared my daughter so bad she threw up in toilet . We could not sleep At all . Afraid to leave because we would if had to go down to where he was at. The staff did not anything to have him leave. We got through night and we’re so HAPPY to leave that place. Please don’t stay here. We have always stayed at Best western in the past and have NEVER experienced a place like this. Very loud because it also sits next to freeway. Oh and the shower felt like we were going to fall through it. !! Very strange. I don’t usually write reviews but If we can save one from experiencing this same stay then it was worth my time. ! less

stay away and cancel your stay if you can. too noisy and rude staff. After the person had a third “visitor” and we could hear everything we decided to check out at midnight and was denied a full refund less

We were wanting to get away for Valentine’s day. We arrived and encountered a very rude Hostess which threatened to not honor a reservation because I voiced my dissatisfaction with the hotel. We were able to check in and then it turned Bad. at around 10pm it started getting louder and the walls were so thin and not properly insulated, we could hear every neighbor and everything they were doing. around 11pm our upstairs neighbor started to have “company” and you could here the bed get worked over. once would have been too much, but after three visitors we decided that this hotel was not for us. we asked to cancel our stay and get our money back and was informed that we would not receive a full refund. I will never again stay at this Hotel and maybe stop going to Best western. less

The room was roomy, the shower was hot, everything worked. Wish they'd call the cops on the trash fighting in the parking lot and 2nd floor. Employees were always friendly. Room could of used some deodorizers, but it was manageable less