Best Western Heritage Inn

Main problem here is that the hotel is a couple of yards from the freeway. Our room was very noisy due to that. Breakfast is included, and actually quite good - with Belgian waffles you can make yourself, eggs, sausages and even non-gluten choices. less

I found this hotel to be a great value for the money. My room was spacious and clean and the staff was very friendly and professional. The A/C unit worked very well and was also very quiet. I would stay at this establishment again. less

This was stay booked at the last minute. Handy location, very nice staff and excellent room. Room was very large, clean and comfy. Loved that it had frig, microwave, coffee maker and 2 sinks w/provided hairdryer. Very handy for shopping at the outlet malls in Vacaville. The only downside was the noise on 2 fronts: the walls were so thin I could hear my neighbors chatting (they were not that loud) and people in the room above walking around. Location turned out to be noisy due busy street with most noise in my room (123- lower level) coming from the bathroom side (I closed the bathroom door wasn't bad). The TV didn't work - could only get the preview channel - but then I was only there one night. There as an ice machine and nice little pool but didn't check these out. Also provided breakfast -- good selection overall. I noted the pan of scrambled eggs were hard and lukewarm at best (blah!). less

Adequate room for a night. Dog friendly. Some unsavory looking young men hanging about but no problems. Breakfast is what you'd expect. No big glaring negatives. Would stay again although it was a bit pricey for what it was. less

Was looking forward to another good, reliable experience with Travel Advisor and Best Western for last minute business travel. What a disaster! My reservation was transferred to a service called Getaroom. When I arrived to check in the front desk clerk could not check me in because of a supposed glitch in the system with a discrepancy on tax rate and room rate to Best Western. Not my problem, the reservation confirmation email said PAID IN FULL to my credit card. Over 35 minutes on hold with getaroom and unable to get an answer. I got a key to a room while she was still On hold but it was still being cleaned. Jeeez back to the lobby, still no resolution. I gave up and left to go home. A paid nights stay for nothing!!! less