Whatever you do, AVOID this hotel
19/06/2018 Kyley T,
I was in town for a family event and decided to stay at this hotel because most of the rest of my family was staying here too. I can say with 100% certainty that I will never stay at this hotel again.... more
I was in town for a family event and decided to stay at this hotel because most of the rest of my family was staying here too. I can say with 100% certainty that I will never stay at this hotel again.
When I checked in the front desk clerk seemed to be confused about the check-in process, but eventually was able to figure it out. The quality of the room was poor and there were bugs in the sink, vanity areas, and throughout other areas of the room. To be clear, I didn't notice any bugs in the bed, but after seeing them everywhere else, I was a little skeptical about the bed. The air conditioner had a thick layer of dust on the vents and looked as though it hadn't been dusted in many weeks. The water pressure was terrible and while showering I kept having to kill bugs that were coming out of a crack in the bathtub. I also was able to close and lock the door, but you could see daylight all the way around and hear all the noises of the other guests. There was also debris on the carpet throughout the room. When I went to pack up, I grabbed the loofah my son used in the shower (which was still in the bathtub) and there were bugs all throughout it and some that fell out as I moved it. Obviously that loofah went into the trash.
When I checked out, I let the front desk clerk know about the aforementioned things in my room. She said, "Oh, okay" and that was that. I let her know I was very dissatisfied with my stay and she said, "Oh, sorry." I left feeling frustrated and knowing I would never stay at this hotel again.
I encourage anyone looking for a hotel to avoid this one. less
Kimberly B, Manager at Best Western Heritage Inn, responded to this review
We are sorry to hear that you did not have the experience that you deserve. We apologize for the inconvenience of the staff and their knowledge. We understand that issues like these are frustrating and can be of a big inconvenience. We will work on fixing the issues you encountered. We appreciate your business and hope that you will continue to sty with Best Western.