Great stop ~1 hr from San Francisco!
01/01/2018 saritaskr, Denver, Colorado
Went to San Francisco for the day on New Years Eve & then drove out after fireworks and stayed here when we got out of the city (and traffic!). I got in after 3:00 a.m. and had a problem w/ my bookin... more
Went to San Francisco for the day on New Years Eve & then drove out after fireworks and stayed here when we got out of the city (and traffic!). I got in after 3:00 a.m. and had a problem w/ my booking I made on Hotels.com because of the time I arrived. The front desk receptionist, Clarence, was PHENOMENAL! I was so tired & he was so helpful! He got the situation all fixed & I was so impressed by how on-it he was for so early in the morning! Room was super clean and cozy, great breakfast (eggs, waffles, sausage, biscuits, granola bar w/ fruit toppings, bagels, yogurt, juice, tea, coffee...), and great staff!
Recommendation: Book your room directly through BestWestern.com or by calling the hotel directly rather than using another website like Hotels.com (which I always use!). In this case, going through them is even cheaper!!
Happy New Year! less
Kimberly B, Manager at Best Western Heritage Inn, responded to this review
We are sorry to hear that you had an issue with your booking. We understand that issues like this can make your stay frustrating. I am so excited to hear that Clarence was able to fix this issue for your and exceed your expectations. We thank you for the wonderful comments on our breakfast and guest room. We thank you for your business and hope to see you again on your next trip to the Vacaville area.