Aging not so gracefully.
This review is in two pieces. First the people here are great and helpful. That said the property itself is aging but not gracefully.
PART 2
1 It is too close to the freeway for the amount of sound ... more
This review is in two pieces. First the people here are great and helpful. That said the property itself is aging but not gracefully.
PART 2
1 It is too close to the freeway for the amount of sound proofing it has. You can hear the traffic all night long
2 It has a funky drive in entry limited to a height of 8 feet. Coming in off the road with a camper meant i had to do several u turns in the street to come in a back driveway - at least they had one .
3 No elevator. Its only 2 floors, but when you ask for ground floor but all the queens are on the second floor hmmmm. It would seem, that with the number of times I have stayed at BW they might have created a profile about what I need and like and made that generally available to all the best westerns.
4 Ancient heating system - it worked fine once someone went up turned it on ( me) and waited 40 minutes for the heat to make a dent in one cold night. Also there is no heat in the bathroom so its quite an eye opening experience to stumble in there at 2 in the morning and perch on the throne.
5 automatic lights - suck - period, As i stumble to the bathroom all of the lights in the back end of the room come on startling the hell pout of my partner and momentarily blinding me. A better solution exists. There is no way to turn them off so they don't snap on.
6 Hand holds. - IF the hotel is that worried about safety it would put more handholds around the showers, and the toilet. As it was the floor is slick wood laminate- making it a deathtrap when wet.
7 The lamps with wifi instruction and two plugins are right out of the 1980s. they work fine, the wifi worked fine, but i felt like i was in a ground hog day remake.
8 For that much wear on the room it was fairly well cleaned and I have no complaints about the bed or even the rug - so kudos on that .
9.People outside the door on the walkway yakking away at 3 in the morning probably thought they were having a private conversation -hahah - There is seriously no soundproofing anywhere in this building.
10.decent refrigerator, and tv
11.decent mattresses.
12.No comments on the "breakfast" they are pretty much like every other one at every other BW.
13 The rating of 3 stars is based on other BW i have stayed at that got 5* - not on the over all hotel industry. THis is a middle of the road property with good people doing what they can. It needs massive updating and an attempt to bring it up to the year 2000 and beyond. IE if BW in generally is rated 2-3* for the whole hotel industry then this BW was in the middle of the middle.
I might stay here again if push comes to shove, but I have stayed at the fairfield and the marriotts etc across the the freeway and found them to be better properties and more up to date - and pricier One were going through nenos 5 years ago and would have gotten the same review i gave BW had i stayed there then.
All in all ths BW a decent place to spend one night providing you can take road noise. and second floor stairs less
Vacaville_BW, Manager at Best Western Heritage Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We apologize for any inconvenience that we may have caused you. We hope that you will continue to stay with Best Western.