You get what you pay for.
As the property is next to the freeway, constant noise came as no surprise. Sound is somewhat mitigated by having windows face the property's interior, but unfortunately, the bathroom exhaust fan fac... more
As the property is next to the freeway, constant noise came as no surprise. Sound is somewhat mitigated by having windows face the property's interior, but unfortunately, the bathroom exhaust fan faces the freeway, and the traffic noise is piped in. It was so loud that, whenever we were in the room, we ran the bathroom exhaust fan, closed the bathroom door, and turned on the room's AC fan unit in order to get some white noise. If you want to sleep, be sure to bring earplugs.
The bedroom was roomy, and it had a mini fridge & microwave. Another welcome plus was that there were 2 bathroom sinks.
The shower had good water pressure and a generous flow. Unfortunately, the bathroom needed some serious cleaning. The floor had dirty footprints, the exhaust fan was covered with black grime, the toilet's hoses were caked thick with dust, the fiberglass tub was cracked, and dirty, and there was hair in it. The floor & tub were so off-putting that we we never went barefoot in the room & we wore flip flops when we took our showers.
We are BW regulars & this experience was so gross & unlike any of our other BW stays, so we took pictures. As an aside, if the tub is cracked, it should be replaced. less
Vacaville Logmein, General Manager at Best Western Heritage Inn, responded to this review
Thank you for staying with us and want to deeply apologies for the problems you had during your stay