Probably my worst BW experience to date
03/04/2017 J4598HKkatherinem, Redwood City, CA, United States
Because I travel with my dog, I am a regular BW customer. This was my first time at this hotel; other area hotels were booked. I will never go back. First of all, it's a concrete jungle on a busy road... more
Because I travel with my dog, I am a regular BW customer. This was my first time at this hotel; other area hotels were booked. I will never go back. First of all, it's a concrete jungle on a busy road next to an outlet mall; there are no good places to walk or potty your dog. Not the hotel's fault. Inside the room: both the deadbolt and the security lock were broken, which made me nervous. I slept with a chair in front of the door. The shower had ancient plumbing that moved behind the wall when you pulled on the handle, and it was nearly impossible to turn on. There was no shower curtain, so the floor got flooded. No wonder it was warped. And no wonder there was no shower curtain--the shower curtain rod was pulling out of the wall. An all-around stressful, unpleasant experience. less
Kimberly B, Manager at Best Western Heritage Inn, responded to this review
We are sorry to hear that you had a bad experience. We understand that experiences like this can make for a very bad stay. We are looking in to the issue with the shower and have fixed the issue with the door lock. We apologize for all the inconvenience that you have experience. We thank you for your business.