My new Go-To hotel in Chico!
02/08/2019 Wildwoodatheart, Santa Rosa, California
I was VERY pleasantly surprised with this hotel! You can count on the BW brand to be fairly comfortable and pleasant, but this one measures WAY above the norm. First, they are dog friendly. They ha... more
I was VERY pleasantly surprised with this hotel! You can count on the BW brand to be fairly comfortable and pleasant, but this one measures WAY above the norm. First, they are dog friendly. They have a BIG grassy area that runs across the back of the parking lot that is great for dogs to go to the bathroom. They even were fine with me tying my dog's leash to the fence outside the pool so that I could swim with her in sight. My room was spacious and comfortable. The bed was comfortable, and the wifi worked well. I DID hear the traffic on the highway, which is right next to the hotel, but I was ok with that. My only real problem was that the parking lot filled up at night with LOTS of big old construction trucks. I was able to find a parking spot, but many of the truck owners parked in ways that made it difficult to maneuver. Maybe the management can request that they park their trucks at the back of the lot so that other guests (and those who are less mobile) can park closer to the hotel. In the evening the lot was also filled with the workers hanging out around their trucks drinking cases of beer. As a single female, I was a bit uncomfortable having to park in the back of the lot and then walk past all these drinking men at night. Luckily I had my dog with me! I'm not sure why they chose to hang out in their trucks; they could have hung out in their rooms. I suspect that some of them didn't actually have rooms, but slept in their trucks. Hotel management doesn't seem to mind, but that's probably because it keeps the hotel booked and busy. Still, it felt a little uncomfortable. Breakfast in the morning was well laid out, but the fare was typical stuff. Nothing special there. less
Jenny K, General Manager at Best Western Heritage Inn - Chico, responded to this review
Thank you for taking the time to review your recent stay at the Best Western Heritage Inn Chico. I am so pleased to hear that you and your dog enjoyed your stay. I am sorry about the inconveniences you experienced do to our workers that are staying with us. I have heard your suggestions and have made the appropriate fixes. We do hope that you will give us another shot the next time you are in the area.
Thank you again
The Best Western Team