This hotel will never be the gold standard for how Best Western Hotels should be run as long as they keep running things as they are. I give this hotel a grade of "D". It's unfortunate that their staff have to face daily challenges that are really easy to fix with some good training and better property management.
Pros: Our hotel room was nice and clean. The housekeeping ladies were really sweet. The hotel lobby is huge and beautiful. With the exception of one staff member, most of the hotel staff were helpful and accommodating.
Cons: This hotel is in a terrible location in Chico. It's right next to an abandoned K-mart, so there's garbage everywhere in the surrounding area and homeless camps not far from the property. The pool area is in front of the hotel, right next to the parking lot and highway. The way the fencing around it is set up, almost anybody capable of climbing a fence could climb up the fence and access the pool area. The lock on the gate to the pool area was broken, so it was crowded, and I'm pretty sure non-guests were just showing up to use it. Always put amenities like pools in an area where guests have to physically enter the hotel before they go to the pool, gym, etc. Also, multiple people were smoking weed and using very inappropriate language in the pool area. As I was walking through the parking lot, I witnessed 1-2 deals going down...they were not exchanging birthday gifts! When I alerted the girl at the front desk that we were low on towels, she rolled her eyes at me, and said their inventory was low due to being behind on laundry. When I told her that wasn't my problem, she replied, "Well, this is all we have. There you go."
Customers are better off staying on the other side of Chico going toward Oroville. You'll get a better value. less
Jenny Kincaid, General Manager at Best Western Heritage Inn - Chico, responded to this review
Dear Valued Guest,
On behalf of myself and my entire team i would like to apologize for not meeting your expectations. I am pleased to hear that your room was nice and clean and the the staff was friendly. I have used your feedback to coach the desk clerk that was not accommodating.
Thank you again for reviewing your recent stay.