Best Western Heritage Inn - Chico

25 Heritage Ln, Chico, California, 95926-1368, United States
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Best Western Heritage Inn - Chico

Experience the best of Chico, California, including Cal State University Chico, the Silver Dollar Speedway and Bidwell Park, at this pet-friendly hotel.

Situated in northern Californias Sacramento Valley, the Best Western Heritage Inn - Chic
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
25 Heritage Ln, Chico, California, 95926-1368, United States

Reviews of Best Western Heritage Inn - Chico

Traveller Overview:
3.5 Rating: 446 reviews
Excellent 29%
Very Good 32%
Average 19%
Poor 9%
Terrible 9%
Rating

revyrev4328, wrote review 17/03/2021

Chico

Really nice people and a clean room. I was driving and had a late check in. It was so smooth that I was checked in and showered in minutes. Thanks I really appreciated that especially when I had anoth... more

Rating

chrissyb622, wrote review 18/02/2021

Inaccurate billing information, noise.

I’ve been a BW reward member for years. I talked with 3 different people during the reservation, check-in, check-out process and was given 3 different answers as to the cost. NO ONE mentioned there wa... more

Owner Response
Rick Wreford, General Manager at Best Western Heritage Inn - Chico, responded to this review
Dear chrissyb622, Thank you for completing the survey regarding your recent stay at the Best Western Heritage Inn-Chico. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry to hear about your troubles with our security deposit. There is a sign at the check-in counter as well as you initial next to it on you registration card. We also release the hold at the time of check out. It could take your bank 24 to 72 business hours to release it back to you. I am sorry that the staff did not inform you appropriately. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

Rider4Christ, wrote review 03/01/2021

Sister's Surprise!

Visited sister with daughter for New Years surprise visit. Hour north of airport in a less than acceptable rental car, our Best Western Heritage Inn in Chico was an Oasis in the desert of North-Easte... more

Rating

MariaCMuniz, wrote review 02/11/2020

Family and Pet time.

Its a pet friendly hotel. They're upfront about the daily pet fee and refundable deposit. Next time I will inspect the room more carefully, as I found two mud clumps by the bed closest to the window.... more

Rating

janicermiller, wrote review 18/08/2020

It’s a pandemic. Wear the mask.

My Chico State Senior has moved back and I stayed here as I have for three years now whenever I visited Chico. It’s comfortable and has the amenities I need! But I was disappointed and frustrated to s... more