Best Western Heritage Inn - Chico

Location was nice. We enjoyed all of the amenities of the Best Western Heritage. It was great to always come back to a clean and comfortable room. The front desk personnel were very congenial and welcoming. We definitely would recommend this Hotel to friends. less

This is a good, clean and comfortable place to stay with friendly staff. The beds are very nice and I have to say I really appreciate the "no slip" rubber mat provided for the tub shower. I am a little older now and feeling stable while standing and moving in a slippery wet environment is a big thing! You get a good free hot breakfast with a friendly kitchen staff. I have been here before and will be here again. less

I was VERY pleasantly surprised with this hotel! You can count on the BW brand to be fairly comfortable and pleasant, but this one measures WAY above the norm. First, they are dog friendly. They have a BIG grassy area that runs across the back of the parking lot that is great for dogs to go to the bathroom. They even were fine with me tying my dog's leash to the fence outside the pool so that I could swim with her in sight. My room was spacious and comfortable. The bed was comfortable, and the wifi worked well. I DID hear the traffic on the highway, which is right next to the hotel, but I was ok with that. My only real problem was that the parking lot filled up at night with LOTS of big old construction trucks. I was able to find a parking spot, but many of the truck owners parked in ways that made it difficult to maneuver. Maybe the management can request that they park their trucks at the back of the lot so that other guests (and those who are less mobile) can park closer to the hotel. In the evening the lot was also filled with the workers hanging out around their trucks drinking cases of beer. As a single female, I was a bit uncomfortable having to park in the back of the lot and then walk past all these drinking men at night. Luckily I had my dog with me! I'm not sure why they chose to hang out in their trucks; they could have hung out in their rooms. I suspect that some of them didn't actually have rooms, but slept in their trucks. Hotel management doesn't seem to mind, but that's probably because it keeps the hotel booked and busy. Still, it felt a little uncomfortable. Breakfast in the morning was well laid out, but the fare was typical stuff. Nothing special there. less

This time my stay was not great only because one of the front desk lady that was working told my grandmother that we needed to control my 9 yr that has Autism to keep it down she was having a hard time that day and she was Stemming yelling thing she does and i tried to explan it to the lady there is not much i can do when she get Overstimulated like she does and thats due to the Autism ..... and she said it dont matter need to keep her quite im was so mad .... Usually this place is really good about people with disabilities but this time this lady was so ignorant that I could not believe it when I asked her to speak to a manager she said a manager was on vacation and there was no one that I can speak to..... Other then that our stay was great the rooms are always clean and the grounds was clean and the pool was great but they need to clean the hot tube the drian that catch stuff was full so what ever was in there kept come in back into the hot tube like bees and other out side bugs less

This hotel has one of the friendliest overall staff of any hotel I've ever stayed at. I would have given this hotel a 5 star rating, except for the location and parking. The location was in a less than ideal "industrial" area behind a K-mart shopping center that was mostly deserted. The parking for the hotel was crazy full, especially with alot of work trucks making for "tight" parking. Many of the guests were workers staying there to do cleanup work from the Paradise fire ... so maybe that is a short-term issue. But it was close to CSU Chico (5-10 mins), where we were visiting & centrally located to most everything in the Chico area that we wanted to do. less