Best Western Heritage Inn - Chico

All employees were eager to fulfill our requests. Check in was a breeze. Our rooms were ready early. The accommodations were spacious and clean. Bed was really comfortable. Pool area was in excellent condition and clean. Breakfast was plentiful and multiple healthy options as well as to go options. less

We won’t ever stay here again. I woke up in the morning and when I got out of bed saw a heroin spoon laying right by the side of bed! They only gave us $22 off our stay. They could been needles on the floor. Very disturbing! My boyfriend tried to call the manager and left a long voicemail and never heard back. This was very unprofessional. less

This hotel will never be the gold standard for how Best Western Hotels should be run as long as they keep running things as they are. I give this hotel a grade of "D". It's unfortunate that their staff have to face daily challenges that are really easy to fix with some good training and better property management. Pros: Our hotel room was nice and clean. The housekeeping ladies were really sweet. The hotel lobby is huge and beautiful. With the exception of one staff member, most of the hotel staff were helpful and accommodating. Cons: This hotel is in a terrible location in Chico. It's right next to an abandoned K-mart, so there's garbage everywhere in the surrounding area and homeless camps not far from the property. The pool area is in front of the hotel, right next to the parking lot and highway. The way the fencing around it is set up, almost anybody capable of climbing a fence could climb up the fence and access the pool area. The lock on the gate to the pool area was broken, so it was crowded, and I'm pretty sure non-guests were just showing up to use it. Always put amenities like pools in an area where guests have to physically enter the hotel before they go to the pool, gym, etc. Also, multiple people were smoking weed and using very inappropriate language in the pool area. As I was walking through the parking lot, I witnessed 1-2 deals going down...they were not exchanging birthday gifts! When I alerted the girl at the front desk that we were low on towels, she rolled her eyes at me, and said their inventory was low due to being behind on laundry. When I told her that wasn't my problem, she replied, "Well, this is all we have. There you go." Customers are better off staying on the other side of Chico going toward Oroville. You'll get a better value. less

There a guy sitting in the parking lot across from the main entrance he called to my daughter in law and I and began catcalls at us while we waited for my son to park the car. Very off putting! The front desk clerk was friendly and efficient. The room appears clean but a bit dated. The television guide is really weird and channels have no identity except the number. There is no hookup for your devices via a USB in the room, but I was able to find a port in back of the Tv to charge my phone in the room. It’s a very basic no frills room. We were lucky to find an available rooms on such short notice on a holiday weekend. The pool was cold and the hot tub does not bubble, but we used it anyway. Luckily my room was in the back away from the busy highway nearby. less

Over the last 4 years I have stayed at Best Western Heritage in Chico,Ca. & always felt very comfortable..A lot of times I travel with my furry friend Mr.Lucky, & have always felt safe in & outside the hotel when walking him.. I always look forward to going back there.. less