Best Western Heritage Inn - Chico

My Chico State Senior has moved back and I stayed here as I have for three years now whenever I visited Chico. It’s comfortable and has the amenities I need! But I was disappointed and frustrated to see that none of the employees that I observed behind the counter were wearing a mask. The installed plexiglass offers no protection because it’s cut so high over the register that a customer standing at the counter is less than two unobstructed feet from the employee’s face. I observed three employees while there...One helped me check in, one was helping another guest while I walked by and one who helped me when I checked out. All different employees and none were wearing a mask. Well, the employee at check-out had a mask but he was wearing it under his nose which of course is the same as not wearing one at all. If you’re not following that very basic guideline what other shortcuts are you taking? Very disappointing. I was going to inquire about reserving rooms for graduation but I let it go…we’ll be staying somewhere else. All weekend I observed workers in Chico doing it right…serving customers and wearing their masks...grocery and retail stores, restaurants fast food...many working outside in the heat without the luxury of air-conditioning and they are still managing to do the right thing. Get with it. less

I count on Best Western as my first choice for visits away from home. The fact they allow our dog to join us solves many problems when no sitter is avail. THe value is great as the rates are very competetive and you don't have to settle for a budget place when ultra high end is not an option. less

Got a 2 bed ,room to celebrate my youngest Grandsons birthday with his Brother. They both enjoyed the Pool and their I-pads worked great with the internet. One of them pukes all over the bed around 10:30 p.m. The staff brought New bedding up and offered to make it...I declined and made it myself☺ less

This is a nice place to bring a pet or kids. They have a nice, shady pool & spa area that is completely fenced and locked with some chairs and tables for eating. Unfortunately, due to social distancing, swimming is not allowed at this time but I brought a couple cold beers and sipped them while my dog explored and no worry of escape. They even provide doggy clean up baggies...We needed 2. One was for Fido. Covid Travel Tip-When a hotel offers Covid-breakfast grab and go "surprise bags": Get there early for the hot breakfast sandwiches, yogurt and cold orange juice. Get there late for the stale granola bar, bruised fruit and warm, lumpy milk. less

Pretty nice room with two king beds and plenty of room for four people. You can tell it's an older property with normal wear and tear on the common areas and stairwell, but nothing too bad. Didn't get to use the pool due to the pandemic and the grab and go breakfast wasn't that great, but there's only so much you can do in this situation. The front desk staff was very helpful and friendly. less