01/03/2017 Abrumfield, New Orleans, Louisiana
Based on the great reviews I chose this hotel for a quick overnight stay while passing through. I expected a much newer, nicer and cleaner hotel than it actually was. First of all the air was off when... more
Based on the great reviews I chose this hotel for a quick overnight stay while passing through. I expected a much newer, nicer and cleaner hotel than it actually was. First of all the air was off when we got into our room and it was hot and had a musty mildewed smell to it. The carpet was old and dated and looked like it could use a good cleaning. The TV was old and the picture quality was dim and hard to see, even after I attempted to adjust the controls. There are very few channels to choose from anyway so it didn't matter that much. The wifi is free but it is spotty at best and was continually going out. The beds were rock hard and I didn't sleep well because they hurt my back so bad. Oh and the view from our room was amazing! You could see the deserted trashy old RV parked in the field behind the hotel along with all the other trash around it.
The free continental breakfast was decent and they had waffle makers where you could make your own waffles, which was pretty cool. The breakfast bagels, danishes and muffins were about the size of a donut hole and were stale. As for the coffee machine; it was an odd little machine that you would expect soda to pour out of instead of coffee. It tasted pretty good though. The onsite "gym" had an elliptical machine that worked, sorta, a recumbent bike and a treadmill, which wasn't working at all.
All in all I wouldn't stay here again because it's not worth the price you pay. My suggestion is to go further up the road to Wichita Falls and fork out the extra $30.00 to stay at a Holiday Inn. less
Angela P, General Manager at Best Western Henrietta Inn & Suites, responded to this review
I would like to thank you for taking the time to give our hotel a review. I apologize for not meeting your expectations. We will definitely take your constructive criticism to heart, we hope if you are in the area again you will give us another chance.