Something not good is happening
04/10/2017 txbuddy, Dumas, Texas
Went down to homecoming game. Have stayed here numerous times. Had room I always get, not too bad, check in was easy, lady done great job, breakfast next morning, not so much anymore, lacking many th... more
Went down to homecoming game. Have stayed here numerous times. Had room I always get, not too bad, check in was easy, lady done great job, breakfast next morning, not so much anymore, lacking many things we used to have, the lady taking care of breakfast is an awesome person, attends to you like you were the only one there while you have breakfast.
Everything about normal except for some amenities that use to be there.
We left and went to visit son and wait for game. Game over, we had dinner and then decided to retire for rest of day.
Open door, just like we left it, no one showed to clean or resupply necessities.
Back to check in I go, got what we needed.
Next morning after we went to get breakfast next door, I go to checkout.
Mentioned that there was no maid service while we were there, reply I got was "I told them,"
For someone who has stayed there probably more than anyone else, "I told them.????" Amazing, no I am sorry, will make sure it doesn't happen again, anything we could do to get you to return.
Guess I will now be staying in Wichita Falls from now on and making small drive to Henrietta. At least I am sure we will find a place that cleans rooms and has what we were accustomed to. less
Angela P, General Manager at Best Western Henrietta Inn & Suites, responded to this review
Thank you for your review. I am sorry your stay was not as pleasant as you had hoped for. I will personally look into this matter.