Worst hotel ever!
24/06/2019 Whitney K, Dallas, Texas, United States
I have never experienced such rude treatment at any business! My 3-year-old had a bathroom emergency at 10:45 pm and we had been driving for 12 hours. The gas station next door was closed, so I ran ... more
I have never experienced such rude treatment at any business! My 3-year-old had a bathroom emergency at 10:45 pm and we had been driving for 12 hours. The gas station next door was closed, so I ran with her in my arms to the Best Western, hoping she wouldn’t have an accident. I was met by the rudest employee I’ve ever encountered in plain clothes, vaping in our faces. I asked if I could take my poor little one to the potty, and seeing to the fact that we are best western rewards members and have stayed many times in best western hotels, I thought she might help us out! I was met with ZERO compassion and total inconsideration. This girl was SO unprofessional and Rude. She did not allow us access to a bathroom, telling me that ‘they do not have them.’ After this encounter, I called the hotel and asked for the manager. The same rude girl answered and told me ‘there is no manager and that I had no complaint.’ When I tried to explain why I was upset, she literally hung up on me! She is should be fired. Do NOT go to this nasty hotel! less
Josie W, Front Office Manager at Best Western Henrietta Inn & Suites, responded to this review
The safety and security of our guests is always our top priority. It is our policy that only guest may pass the lobby. I do understand your frustration and I am very sorry for it. I will retrain all front desk on how to handle situations in a more professional and compassionate way. I am very sorry for your experience.