A bit disappointed
We arrived on a very wet Friday evening then to be told we were in the Annex buildings started us off on the wrong foot. We were then advised breakfast was 8am to 10am was no good as we were working a... more
We arrived on a very wet Friday evening then to be told we were in the Annex buildings started us off on the wrong foot. We were then advised breakfast was 8am to 10am was no good as we were working and had to be in the office by 7.30. We were offered A continental (even though we had paid for a full). Room was small but nice and clean. Bathroom was newly refurbished to a high standard. Breakfast the next morning was a farce... cereal, juice...no pastrys as the chef did not start work till 7am, we really felt as though we were putting people out by being there as we had to ask for tea, coffee and toast! I wouldn't stay here again after our experience, but I would request that you advertise weekend breakfast times as not to disappoint others. less
BestwesternHLH, Henbury Lodge Team at Best Western Henbury Lodge Hotel, responded to this review
Thank you for your comments, we do apologize about the weather but unfortunately this is out of our control. The annex building is just a 3 meter walk across from the main building so hopefully you did not get too wet. Our breakfast times are listed on our website and with other booking agents so you would have been able to see that information at the time of booking but we will always offer a continental prior to our normal opening hours if requested. as breakfast is included in the rate there is no difference in the cost of £9 for a full or continental breakfast. We are pleased you found the rooms nice and clean and bathrooms to a high standard, we have many returning guests that request the annex rooms for that reason. Thank you again for taking the time to post your comments.