Older Property being remodeled.
07/12/2018 Craig E, Saint Louis, Missouri, United States
There are not many hotels in the area. Half of the third floor was closed due to construction. Newly remodeled room, fresh paint and new carpet, but they kept the shower enclosure and toilet in bathro... more
There are not many hotels in the area. Half of the third floor was closed due to construction. Newly remodeled room, fresh paint and new carpet, but they kept the shower enclosure and toilet in bathroom. The chain for the flush handle broke due to rust. Didn't appear that there were fresh sheets on the bed the first night. They were changed on our second night. A couple of the pillows had a very bad odor. Cover of bed was dirty. Small area for breakfast that was cramped. Breakfast was not very good. Orange juice dispenser didn't taste like orange juice and I'm not sure what was wrong with the coffee. Staff was friendly. less
Nancy E, Front Office Manager at Best Western Hazlet Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.