Very run down, carpets were dirty, unrecognizable stains on bed skirt, what appeared to be boogers on the bathroom wall
We checked in early on friday, the woman on duty was very nice. She explained the elevator was down and she was hopeful it would be fixed soon. We left on Sunday, the elevator did not work our entire ... more
We checked in early on friday, the woman on duty was very nice. She explained the elevator was down and she was hopeful it would be fixed soon. We left on Sunday, the elevator did not work our entire time there. This hotel is at least 30 years old, I remember when it was built. It needs a complete and total overhaul. It is 1 of 2 hotels in the area, the other being Holiday Inn. With its location being right off the Parkway, it has the potential to be a very busy hotel, however I doubt there are many repeat customers due to the overall rundown appearance. Over the past 30 years I've stayed at this hotel at least 4 times and have recommended it to family and friends when I lived in the area. It looks the same as it did the first time I stayed there, just much more run down and dingy. It used to be very nice. This will be the last time I stay here unless it gets a total remodel and upgrade. I will not recommend it to anyone. less
Nancy E, Guest Services / Front Office at Best Western Hazlet Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.