I grew up in Hazlet, and needed to come back because of a death in the family. I tried making the reservation online however it was giving me weird errors, so I just called the hotel directly. I had the reservation made and confirmed in about 5 minutes flat.
One small quirk is that when I was asked for my last name, I said well I can just give you my rewards number if that will help. The clerk said no not really? Left me scratching my head for a second as from being a Front Office Manager for a BW Plus(they had no idea I was as I did not travel using a special rate), I know it would. But being in her shoes I would have off days and she was in fact nice enough.
Once I arrived into Hazlet about 1 hour before check in, I was greeted by a nice lady at the desk (I am terrible with names sorry!), and when I identified my name, gave my ID, credit card etc, of course we got to talking about the quirks of hospitality/hotels and the differences between computer systems. I was assigned a room on the 3rd floor, as apparently there was a soccer team or something coming in the same evening, I spent 2 nights there and did not hear a single noise. The room was literally next to the elevator, so I would hear a person talking loudly into their cell phone once and awhile, but never had kids running up and down hallways like I used to have to control. Kudos for them room assignments to the front desk staff!
Once I got in the room I could see that this property and management company spent a pretty good chunk of change on renovation when they acquired the property. Literally everything appeared new, or old with a very nice make over(only the ptacs stuck out like sore thumbs). On closer inspection the room was immaculate! The housekeeping staff seemed to be some of the best. I would be proud to call this small gem of a property mine and work at it. The beds although I could tell the mattresses were older, were comfortable and the toppers supplied were adequate. Two minor issues in the bathroom, the toilet would not stop running all night(doesn't bother me as I am used to that from my hotel, spent many nights during snow storms) and the shower curtain doesn't have a liner or anything so water goes right onto the floor? Don't recall if that is a difference in standard for BW vs BW Plus or not. Room overall was decent sized, the TV fits the requirements for a BW but seemed a bit small for the room, perhaps investment in slightly larger TVs compared to BW Plus standards would go a long way. A better channel lineup for watching on those later nights when you need to wind down, but cannot hold them for that as my hotel has very much the same limited selection.
I cannot speak for the included breakfast as I found it easier to just grab something as I make my way to where I need to go, but I did see some smaller family's eating and they seemed to enjoy it.
Upon checkout the same agent was on that checked me in, check out was a second longer only because I threw a curve ball and used a travel card(gift card) for most of the bill, and that requires access to a different website for the hotel to verify for those who don't know. But she was very efficient, more so then I could actually say about some of my agents, unfortunately.
The rates are extremely fair for what you get. I will most definitely stay again if I come down for any reason, as sleeping at a relatives house is over rated!
To the managers at this property, please keep it up! The front desk staff is impeccable and the most hard working and back breaking department that is housekeeping also is top notch! I would hire them all without hesitation. Shout out to maintenance as everything in the room(minus the toilet) was good, all grout clean and in proper order, all outlets work and no wall vinyl peeling. Nothing.
Should pass your next brand inspection with ease with rooms and staff like you have! less
Nancy E, Manager at BEST WESTERN Hazlet Inn, responded to this review
It was a pleasure to get your positive comments. We try hard to keep up our hotel up to standard. Thanks and hope to see you again soon.