Great location but few improvements needed
22/02/2019 jojo_globetrotter, London, United Kingdom
This is a pleasant hotel, located very centrally and very fairly priced. The room was an adequate size with a comfortable bed but the bathroom was very small and the bathroom door was falling off the ... more
This is a pleasant hotel, located very centrally and very fairly priced. The room was an adequate size with a comfortable bed but the bathroom was very small and the bathroom door was falling off the hinges. The extractor fan in the bathroom was chucking out some very unpleasant odours. We were given a room overlooking the front of the hotel and it was very loud on a Friday and a Saturday night. The breakfast room was very quite on both of the days and although we went downstairs in the last hour of service I was expecting that the staff would replenish the missing items. The choice wasn't the greatest but there was enough. I just wished that the hot food like beans, bacon and scrambled eggs would be a bit fresher. It felt like the Sunday's breakfast was in fact Saturday's left overs. less
Tina A, Daglig leder at Best Western Havly Hotell, responded to this review
Hi Jojo, thanks for giving us your feedback, it is much appreciated. Due to our location in the city centre, we do experience some street noise in the weekends. We are in the process of changing the windows overlooking the street, and are hopeful that this will make a big difference. I can assure you that Sunday's breakfast is not Saturday's leftovers, and the buffet should absolutely be replenished also in the last hour of service, and I will adress this issue directly with our breakfast department. Thank you again for bringing all this to our attention, feedback such as yours is vital in improving the guest experience at our property.