Great location,cheap enough
Great location,easy to find the only problems I had was water pressure and no room service for fresh towels and toilet paper daily ,had to get fresh towels from reception every time we wanted to showe... more
Great location,easy to find the only problems I had was water pressure and no room service for fresh towels and toilet paper daily ,had to get fresh towels from reception every time we wanted to shower less
alphashrestha, Guest Relations Supervisor at Best Western Haven Glebe, responded to this review
Thank you for taking time to write the review for the Haven!
Whilst we are delighted you like the location, we are extremely sorry, you had issue with the water pressure and in room amenities.
Due to the ongoing concern over the health and safety of our guests and associates, we have changes in our housekeeping procedure. We have made in room amenities “low touch” or even contact less. In room amenities are now for single use only and can be refilled upon request.
Your feedback has been taken on board and we will retrain our staff as we can assure you our guest experience is paramount. Moving forward, we have made new procedures to ensure these information were provided prior to and upon check in for better guest experience.
Again, I am very sorry for the inconvenience caused during your stay and thank you for your honest and valued feedback. We look forward to welcoming you back again soon.
Guest Relations Supervisor
Best Western Haven Glebe