I am writing this review to make sure ANYONE planning on staying at the Best Western of Hartford Connecticut cancels their reservations immediately. If you are staying there with young children, it is even more important.
My family of my husband, and my 2 daughters, both of which are under 10 years old booked our stay here when we were traveling with my older daughters softball team for the softball nationals that were taking place in Connecticut the week of July 8- July 13. We were traveling with an entire team of 10 girls and their families. Upon checking in, we went to our room and immediately, I was unhappy. The room had a horrible smell of mildew and a musty scent. The carpet was also damp and the bed spread and pillows and everything just felt wet to me. My husband requested another room and we were given another one on the 2nd floor. I was not the only one in my party that had to request a room change. The 2nd room did not smell, so we were pleased. The 2nd day we were there we spent most of the day in the outdoor pool. The pool was very cloudy, the jacuzzi was so green and filled with foam that the maintenance man said he had to shut it down for the day because of the condition. At 1:00 in the afternoon were playing volleyball game with our kids and were asked my the manager to keep the noise down becaus they have guests staying there that work during the night and need to sleep during the day. We later found out they have public housing residents and these were people complaining to the front about the paying guests enjoying their stay. Another one of the parents had stepped on a board with 4 rusty nails that went through his shoe and into his foot that was in an outdoor common area. When he went into the lobby to ask for a cream, he was given the wrong cream, no compassion and a general manager who escalated the situation very quickly where the cops were called. The best she would do with the situation was tell us to “check out then”. Because we were locked into the stay for 3 night minimum here, we had to stay another night. At night we used grill again to cook food and feed the kids in the “common area” of the lobby where tables were present. Nothing was said that night to us. The next morning we woke up to a threatening letter under our door that basically nitpicked everything we had been doing at the hotel and threatened to kick our daughters out of the hotel at any time if they didn’t like what they were doing.
They had no extra pillows or towels, EVER. When another parent complained about a room smell, he was told they didn’t have any open rooms and given a spray bottle to clean the room and take care of the smell. Totally unacceptable. The whole
2nd floor smelt marijuana, and while at the pool there was a resident (who was living there) rolling a joint and smoking it as we were swimming with our children. Nothing was said to him.
I was in the hallway the last night there with another mom on the team talking and we were approached by 5-6 men rubbing themselves and saying “hellooooo ladies”. I did not feel safe walking around the hallways myself at night and certainly did not feel safe staying there with my 2 young daughters and an entire team of girls under 10.
The general manager, Lindsay Struck, was one of the most rude and defiant people I have ever met in my life. I witnessed her not onlybeing rude to several parents in my group, and also other people that were not in our group. She should not be in charge of any hotel. Myself and several other parents on the team have called the corporate number also, and filed formal Complaints with Best Western.
I want to lastly make it very clear, I understand people go through hard times and this is not a knock on public housing or anyone’s situation they are in. However, people booking there should be aware of the situation before hand, and they should not be booking teams of 9-12 year old
Girls to stay there when they know the kids will walking around and trying to enjoy themselves. No one in my party of around 25-30 people felt safe. I have never wanted to leave a hotel so badly before. less