Best Western Hartford Hotel & Suites

185 Brainard Road, Hartford, Connecticut, 06114-2102, United States
based on 517 reviews Trip Advisor Logo
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Best Western Hartford Hotel & Suites

If youre looking for hotels in Hartford, CT located just five - ten minutes from downtown the Best Western Hartford Hotel & Suites is the perfect choice. This Hartford, CT hotel is conveniently located less than three miles from the Connecticut Conve show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
185 Brainard Road, Hartford, Connecticut, 06114-2102, United States

Reviews of Best Western Hartford Hotel & Suites

Traveller Overview:
4.0 Rating: 517 reviews
Excellent 42%
Very Good 30%
Average 12%
Poor 6%
Terrible 7%
Rating

StormchaserLehigh, wrote review 07/02/2021

Took great care of us

The folks at the Hartford Best Western took great care of us. Our company sent a convoy of trucks and linemen to assist with restoring power in advance of a big winter storm. They were very kind and h... more

Rating

MCapello2021, wrote review 25/01/2021

Lacking

The staff was nice but our room was not up to par. Remote didn't work, low on toilet paper, no blankets or bed spread, no iron but had an ironing board, no bags in trash cans and worst of all the smok... more

Owner Response
Lindsey Struck, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest Thank you for taking the time to write this review. Unfortunately, when attempting to investigate your issues, I was unable to find any record of your stay. I take all comments seriously and take the appropriate steps to ensure our Guests feel welcome and comfortable. We would have gladly taken care of any complaints immediately, if in fact, you had stayed with us. I can be reached at any time for further discussion. Sincerely, KT
Rating

carolineclark5656, wrote review 18/02/2020

Overall good stay

Very nice and helpful hotel staff. Room was spacious and had a large tv and clean bathroom. The only problems I had with the room were that the microwave was super finicky - it would run for a minute ... more

Owner Response
Lindsey S, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hello! Thank you so much for taking the time to review your stay with us. I am so happy you enjoyed. We hope to see you again soon! My best, Lindsey
Rating

Gregg K, wrote review 20/01/2020

Great place to stay if travelling to or through Hartford

We flew into Hartford because we were heading to a family wedding in Poughkeepsie, New York. This was a most pleasant place to stay the night before heading to the wedding the next day. It was much ... more

Owner Response
Lindsey S, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you so much we appreciate your feedback. We certainly hope to see you again soon! My best, Lindsey
Rating

NKwame, wrote review 28/12/2019

Nice hotel

Nice and decent hotel to sleep in only that their pillows are too small. I am now a member of Western hotel. Keep doing what you are doing but please increase your pillow sizes. Nice staffers and nice... more

Owner Response
Lindsey S, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hello, Thank you for taking time out of your busy day to review your stay with us. We appreciate your choosing Best Western and hope to see you again soon! My best, Lindsey