Best Western Hartford Hotel & Suites

185 Brainard Road, Hartford, Connecticut, 06114-2102, United States
based on 519 reviews Trip Advisor Logo
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Best Western Hartford Hotel & Suites

If youre looking for hotels in Hartford, CT located just five - ten minutes from downtown the Best Western Hartford Hotel & Suites is the perfect choice. This Hartford, CT hotel is conveniently located less than three miles from the Connecticut Conve show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
185 Brainard Road, Hartford, Connecticut, 06114-2102, United States

Reviews of Best Western Hartford Hotel & Suites

Traveller Overview:
4.0 Rating: 519 reviews
Excellent 42%
Very Good 30%
Average 12%
Poor 6%
Terrible 7%
Rating

563naomil, wrote review 03/08/2021

Smelly room. Horrible location.

Based on this hotel, I will not be staying at a Best Western anytime soon. The two biggest issues were that the room smelled VERY strongly of old cigarette smoke and/or chemicals, and that the hotel ... more

Owner Response
K T, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for taking the time to review your stay with us. I sincerely apologize that we did not provide you with the experience that is expected while staying with us. I am reviewing your concerns with the appropriate staff to make sure that these issues are not repeated. Thank you again for sharing your comments and allowing us the opportunity to improve.
Rating

Nyarla2084, wrote review 25/06/2021

One night in Hartford on way to PA

Nothing remarkable to report about this place. Check-in was a nightmare since the front desk assigned me the "wrong room" (the room I entered had been cleaned but apparently had been reserved or some... more

Rating

StormchaserLehigh, wrote review 07/02/2021

Took great care of us

The folks at the Hartford Best Western took great care of us. Our company sent a convoy of trucks and linemen to assist with restoring power in advance of a big winter storm. They were very kind and h... more

Owner Response
K T, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hello and thank you for such a glowing review! Your Team was very respectful and we loved having them stay with us.
Rating

MCapello2021, wrote review 25/01/2021

Lacking

The staff was nice but our room was not up to par. Remote didn't work, low on toilet paper, no blankets or bed spread, no iron but had an ironing board, no bags in trash cans and worst of all the smok... more

Owner Response
Lindsey Struck, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest Thank you for taking the time to write this review. Unfortunately, when attempting to investigate your issues, I was unable to find any record of your stay. I take all comments seriously and take the appropriate steps to ensure our Guests feel welcome and comfortable. We would have gladly taken care of any complaints immediately, if in fact, you had stayed with us. I can be reached at any time for further discussion. Sincerely, KT
Rating

carolineclark5656, wrote review 18/02/2020

Overall good stay

Very nice and helpful hotel staff. Room was spacious and had a large tv and clean bathroom. The only problems I had with the room were that the microwave was super finicky - it would run for a minute ... more

Owner Response
Lindsey S, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hello! Thank you so much for taking the time to review your stay with us. I am so happy you enjoyed. We hope to see you again soon! My best, Lindsey