Home away from home
28/12/2016 danielwK3333FM, East Hartford, Connecticut
First and foremost, I experienced nothing but excellent customer service from check in to check out. And when I opened my door to my room I was instantly shocked and amazed. Clean and classy is how I ... more
First and foremost, I experienced nothing but excellent customer service from check in to check out. And when I opened my door to my room I was instantly shocked and amazed. Clean and classy is how I would describe the scene of the room. I feel that I had gotten more than my money's worth. Clean carpet, a comfortable cushion top bench in front of a full body mirror that opens to a closet with an iron and board. Also inside you will find that BW offers dry cleaning service which I felt was a brilliant idea, and a convient option to have. Just pass that an entertainment center loaded with storage area. Also a big flat screen, microwave, and fridge for your use. Across from that a roomy sofa with coffee table. And next to that a comfy bed with a large headboard, that I spent plenty of time relaxing and sleeping in. The sleeping experience was so good my own snoars awoke me on multiple ocassions. His and hers lamps were on both sides capable of two light settings, also exquipped with three prong outlets. The same lamp was also on the desk across from the foot of the bed that also came with a rolling rotating leather chair. Not to mention your one kurig instant coffe maker with kcups, regular and decaf. One of my most favorite parts of my experience was the heating and cooling unit that sustained a climate suitable for awake hours as well sleeping throughout the entire stay. Set it and forget it. This was a problem that I continued to enencounter throughout visits at a number of other places. Alot of natural sunlight from a huge window with nice curtain gave the room a nice finishing touch. I was very impressed with the overall decor of the room, very modern, and all of the furnishing was up to date. And last but not least the bathroom. As clean as one would expect from a 5 star hotel. Large mirror and plenty of counter space. Available blow dryer, complimentary hygiene products. Plenty of towels and a shower big enough for two with massaging shower heads with multiple setting. Breakfast was great, alot of options, and the overall quality was good. There was also an indoor pool that I did not use only because I did not have swimwear. And also and outdoor pool if you plan on staying during the warmer months. And a fitness center for those who like to exercise. All in all I could see myself living at the BW for an extended period of time if I were someone in need of immediate housing for any reason. I left with the feeling of a place that I could call home less
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you.