Hotel Needs Updating
This hotel has a good location to get to Hershey's attractions and anything else in the area. However, there wasn't much to see out the windows. But then again, you're not there to stare out hotel wi... more
This hotel has a good location to get to Hershey's attractions and anything else in the area. However, there wasn't much to see out the windows. But then again, you're not there to stare out hotel windows, right?
The place needs serious updating. The furniture was falling apart, scratched up, and even the one lamp couldn't stand straight up anymore. Even the whirlpool had a broken handle (more like someone took a piece off of it).
The room was relatively clean, but it was getting old. We ended up not using the whirlpool because it just didn't look exactly right.
There was an ice vending machine, but there weren't any vending machines for snacks and soda. If you want them, you have to purchase them from the hotel itself, and that will cost you nearly $5 for a can of soda and a bottle of Gatorade.
Pandemic Protocols: They had the plexiglass at the front desk. They advertised the Grab & Go breakfast Best Westerns have been doing. I picked up two bags - one for me and one for my partner. We each got a bottle of water, a small breakfast bar, and a bag of chips...?! Other BWs have given fruit or a small cereal box with a small cup of milk. But chips? That is not on BW's website at all for the Grab & Go breakfast.
Best Western is a good chain. I hope they put money back into this one. I don't see how a place can start to look run down when it is near a popular attraction. less
Anil Rastogi, General Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 7176520101.