My associate and I stayed for 10 days on a business trip. The staff was such a pleasure to see in the mornings and late nights. I must say Carmen Knight is a true professional with outstanding hospita... more
My associate and I stayed for 10 days on a business trip. The staff was such a pleasure to see in the mornings and late nights. I must say Carmen Knight is a true professional with outstanding hospitality skills! I can tell she really enjoys making sure the facility is spotless and the guests are happy. BW is lucky to have her! I also want to give a shout out to Kayla. Very nice young lady and always cheerful and helpful no matter what time we would get back from working. I wish we could hire both of them! The morning full breakfast bar was always clean, fresh, and food was great to start our day. The room was also very nice and the housekeepers always had our room spotless every evening when we returned. Most people don't do this; but whenever I see my room well kept, I leave a tip everyday for the housekeeping when they deserve it. I left tips daily with for these folks and a thank you note and to my surprise, received a thank you back on my note. I highly recommend this hotel if your travels bring you to Killeen, it is just 5 minutes away and well worth it. Thanks again Carmen and Kayla! less
Carmen K, General Manager at Best Western Harker Heights- Killeen/Fort Hood, responded to this review
Thank you so much for the wonderful review. I want to cry, it means that much to me. I love coming into work and making sure everybody is happy. And I can honestly say that I love this hotel and my job. I wouldn't leave this place even if somebody was offering to pay triple what I am currently getting paid. So to hear that I made somebody's stay so worthwhile really warms my heart. All this is, of course, also thanks to Carmen. Without a proper Captain at the helm, the ship will surely crash and sink. Well, Carmen is the best captain for this ship and I will sail with her until the end. We want you to know that should you need anything at all, by all means, give us a call.