We booked this hotel through a 3rd party, and we booked a lake view king room. We didn't know what building we were in until we checked in. We were assigned room 346 in the Ontario building.
First, I need to give a big shout out to Ronn. I sent several questions via email before our trip, and Ronn was so awesome at getting back to me quickly. We had back and forth correspondence several times before our trip, and he was very patient with this worrier :) Seriously, he was amazing! I didn't get to meet him until our last morning, and it was only briefly. But he was as friendly in person as he was through email. I also spoke with another person once we were already in the room. I had sent Ronn an email after we checked in, asking about lake view vs. partial lake view rooms. Ronn was off site when I sent the email, but within 15 minutes of me sending it, another employee called me in our room to ensure everything was ok. He genuinely felt bad that we didn't get the full lake view that I thought we requested. He said he could switch us to another room, but it would be a queen instead of a king, and that would only be for 2 nights. They would have to move us again for the 3rd and 4th night. I explained to him that I wasn't upset about our room, just confused about the description. I didn't want to move, but I was super impressed with the speed that Ronn and the other associate tried to take care of the situation. I've really never had such good customer service at a hotel before. I can't remember the other employee's name; I think it started with an R, maybe Raleigh? I'm bad with names, but I remember how friendly he was.
The room we were in was on the top floor of the Ontario building, room 346. It had very high ceilings, which makes the room seem bigger. It was right off the elevator (which was nice for us and not noisy at all). It was a very spacious room with a king bed, dresser, mini fridge, big flat screen tv, several chairs, and tables, and a balcony. We had plenty of room for our pack and play (see pictures). The vanity was separate from the bathroom, which we prefer. Opposite the vanity was a good sized closet. The mini fridge was under the counter in the vanity. The bathroom had one of those curved shower rods, which makes the shower feel bigger. Everything was very clean, and housekeeping was great everyday; we were there for 4 nights (don't forget to tip your housekeeping!).
There is not as much parking as I thought there would be. We were fine, but we also visited in October. I can't imagine how crowded it gets in the summer time. There is only 1 luggage cart, so make sure to snag it! We didn't know about it when we were taking everything up to the room, and we had a ton of stuff! My husband had to make 3 trips. But we saw someone using it while we were unloading, so that's when we knew it existed. We made sure to use it when we checked out.
They have a great beach and lawn area. Yes, there is goose poop. But there is goose poop anywhere there are a lot of geese. It wasn't a big deal for us, though I know some other reviewers complained. We tried to avoid stepping in it when visiting the beach, but we just washed the bottom of our shoes when we went back into the hotel. There is a play area for children that we didn't use, but it looked like a nice play ground. There is a bonfire area that is very nice. They have nightly bonfires and smores at 7:30pm (weather dependent of course). We checked in on a very rainy day, so they didn't have the bonfire that night. The other nights we never made it back to the hotel in time. On our last night, they did have it, but we were so tired and needed to pack that we didn't go. We did see it from our balcony though, and it looked like fun.
A hot breakfast was included in the room price. It was excellent, but beware, it can get pretty busy, especially with the tour buses rolling through. There are 2 seating areas, but one of them is on an enclosed porch, so it is not really used on a cold October morning. We tried to get to breakfast by 8am every morning, and even then it was sometimes packed. On the menu: eggs, sausage patties, waffles, bagels, toast, cereal, sausage and gravy (every other day), biscuits, breakfast potatoes (every other day, opposite the sausage and gravy), milk, juice, water, coffee, tea, and pastries. I really enjoyed our breakfast every day, and the employees are always present replenishing. Please be nice to them; they are trying to keep up with high traffic.
Overall, I would stay here again in a heartbeat! less