Cancelled Our Room, Left Us Stranded
We showed up at 10 am and tried to check in early before heading to the Kelly Slater wave. They didn’t have a room ready, so no problem. We got ready in our car, asked if we could leave the car there,... more
We showed up at 10 am and tried to check in early before heading to the Kelly Slater wave. They didn’t have a room ready, so no problem. We got ready in our car, asked if we could leave the car there, and then explained we wouldn’t be back until very late because we were going to a concert. They assured us we could check in. Unfortunately, our bank declined our cc because we were traveling. The hotel called us at 10 pm and left a message, which I did not receive as we were at the concert. Showed up at 11 pm and he had given our room away. We were drunk (Ubering around), and had no where to stay. The next closest hotel with a room was 30 minutes away. The front desk person is really a very bad person in my opinion, to leave three people stranded. I’m so upset after having been so nice with them and explaining our situation and trying to check in early. They really put us in a horrible and unsafe position. less
Tina M, Guest Relations Manager at Best Western Hanford Inn, responded to this review
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your
expectations of quality service and accommodations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. Your voice is important to us and we hope you'll return to give us the opportunity to exceed your expectations of a five star experience.