Not For Light Sleepers
07/03/2019 heatherhoss, Lemoore, California
We arrived and the young man at the counter seemed terribly bothered by us being there, let alone having to check us in. We had recently made a reservation online. He asked if I had a rewards number a... more
We arrived and the young man at the counter seemed terribly bothered by us being there, let alone having to check us in. We had recently made a reservation online. He asked if I had a rewards number and I told him that I thought I did but wasn’t sure how to access it. He did not acknowledge me saying that. I was hoping he would help me find my rewards number but that did not happen. The location is right off the freeway and near a train track so you hear trucks and trains going by constantly. Not the best location in general, there are transients and the overall area just seems sketchy. The walls are thin so you can hear when neighbors walk or turn on water. They offer a breakfast in the morning but unfortunately it doesn’t start until 6 am, so we didn’t get to check it out. Close to restaurants and shopping though. less
BestWestern05448, Manager at Best Western Hanford Inn, responded to this review
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. As for the noise coming from the trucks and trains I wish you would have addressed this with us as we do offer free earplugs at the front desk which could have helped. I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.