Best Western Hampton Coliseum Inn

1916 Coliseum Drive, Hampton, Virginia, 23666-4235, United States
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Best Western Hampton Coliseum Inn

Please be advised that there is construction near our building that may create noise. Earplugs have been provided for your comfort. The newly renovated Best Western Hampton Coliseum Inn is within easy access to the Hampton Coliseum, Hampton Universi show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1916 Coliseum Drive, Hampton, Virginia, 23666-4235, United States

Reviews of Best Western Hampton Coliseum Inn

Traveller Overview:
3.5 Rating: 337 reviews
Excellent 42%
Very Good 21%
Average 12%
Poor 11%
Terrible 11%
Rating

M4876TQmichelep, wrote review 27/06/2021

Wonderfully Relaxing

Traveled for my nephew's graduation when several other High Schools were doing the same so many hotels were already fully booked. I arrived at my sister's before check-in and felt a little hesitant ab... more

Owner Response
Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Michele -- Thank you so much for your recent stay and for taking the time to share your detailed feedback. I'm sure it will be helpful for other guests considering a stay with us. We are so happy that you were pleasanty surprised by our cleanliness, our gym and pool facilities, and our breakfast offerings. We look forward to welcoming you back to enjoy the water park -- if not sooner. Thank you again for taking the time to share your honest feedback. We truly appreciate it. Sincerely, Susan
Rating

Judith S, wrote review 12/06/2021

Pets welcome and people too!

It is always a challenge finding a reasonably priced hotel that has a high rating which accepts dogs. This BW Plus fit every category. From the moment we entered the lobby, I knew we chose wisely. Oli... more

Owner Response
Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Judith -- Thank you for your recent stay and for taking the time to share your experience. Your review means the world to us and we are so happy to know that you and your pets felt welcomed. Thank you for the shout-out to Olivia. She is a superstar and we are so glad you were able to experience her superior hospitality. We hope to welcome you back on a future trip to the Hampton area. Thank you again for your wonderful feedback and for choosing our hotel for your stay. Yours sincerely, Susan
Rating

lisapB3225QO, wrote review 02/06/2021

Felt like family

Stayed here for Memorial Day weekend. Though the weather was atrocious, the staff were amazing. Friendly, helpful & you could really tell how much they enjoyed working together. Thanks so much for war... more

Owner Response
Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Lisa -- Thank you for your recent stay and for taking the time to post a review. Your feedback really warmed my heart. Thank you for your very kind words about how our staff enhanced your visit and how, in spite of the lousy weather, you enjoyed your time because of how our team cared for you. That is really great to hear! We hope to have another opportunity to welcome you back. Thank you again for your lovely feedback and for your visit. Sincerely, Susan
Rating

cynthianewsome007, wrote review 10/04/2021

Spring break

Staff was professional, attentive and friendly. The ladies at the front desk was excellent. Hotel well maintained and clean. Exercises social distancing and covid sanitizing protocols. Felt comfortab... more

Owner Response
Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Cynthia -- Thank you for your recent stay and for taking the time to post a review. We take all feedback to heart so it is extra special to receive such glowing feedback. We are truly grateful for all your kind words. We look forward to welcoming you back on a future trip to the Hampton area. Thanks again! Susan
Rating

Michael T, wrote review 08/04/2021

gave away our reservation

handicap room reservation made 4 days prior to arrival was given away to someone off the street Manager Simone Ford at first would not even talk to us face to face. Told me they gave room away because... more

Owner Response
Susan Yates, Other at Best Western Hampton Coliseum Inn, responded to this review
Dear Mr. Tierson -- On behalf of our entire team, I would like to apologize that we were not able to accommodate your accessible room on the first night of your stay. It was very unfortunate that we did not have proper notes in your reservation and that we made the error in judgment of giving the room to someone who also needed it. I am truly sorry for this error and we have discussed this internally and made a strict policy that anytime someone requests an accessible room that we leave explicit notes so this never happens again. We appreciated your flexibility very much in allowing us to bring a shower chair in to your room the first night. I'm sorry we did not have a better option for you, but I am glad we were able to move you in to the accessible room after your first night. We appreciate your feedback and again apologize for the disappointing experience.