Best Western Hampton Coliseum Inn

1916 Coliseum Drive, Hampton, Virginia, 23666-4235, United States
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Best Western Hampton Coliseum Inn

The newly renovated Best Western Hampton Coliseum Inn is within easy access to the Hampton Coliseum, Hampton University and Boo Williams Sportsplex and Langley Air Force Base. Our hotel has easy access to I-64 and is a short walk to both the Coliseum show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1916 Coliseum Drive, Hampton, Virginia, 23666-4235, United States

Reviews of Best Western Hampton Coliseum Inn

Traveller Overview:
3.5 Rating: 330 reviews
Excellent 43%
Very Good 21%
Average 13%
Poor 10%
Terrible 11%
Rating

AngelaP195, wrote review 07/08/2020

Need improvements

Checkin went very smoothly and front desk clerk was very professional. Elevator closed too quickly and hit my arm before I could step all the way in but was fixed the next day. Ac needs to be in the h... more

Rating

mcgrathashley00, wrote review 28/07/2020

Clean and comfortable

Stayed this past weekend for the night. The hotel is very clean and appears to have been renovated recently with a sleek modern look. The manager Kelli and her staff were courteous and very accommodat... more

Rating

shannonscott804757, wrote review 28/07/2020

So Clean, So friendly

I stayed at the Best Western in Hampton, Va this past weekend and I really enjoyed my visit. It is very modern. ( looks like they have renovated lately) From the time I checked in to the time I chec... more

Rating

cdmaxwell2, wrote review 22/07/2020

Not quite what we expected

My husband and I drove to Hampton to visit my son who’s stationed at Langley Air Force Base. My son was to stay with us in our room during our visit. When we arrived, we noticed there was a fence surr... more

Owner Response
Best western Hampton Coliseum Inn, General Manager at Best Western Hampton Coliseum Inn, responded to this review
We very much appreciate your feedback from your recent stay with us. On behalf of our entire team, including our owners, I would like to apologize for your experienced during your stay with us. By making us aware of your experience, you have given us the opportunity to improve, We hope to have an opportunity to welcome you back to our hotel on a future stay and to redeem ourselves. Thank you again for your honest feedback. Sincerely, Kelli Lantz, GM
Rating

MadQueenLinda, wrote review 21/06/2020

What happened to the "We Care Clean" program?

Staff is NOT wearing masks, contrary to the "We Care Clean" BW video. The video is available on YouTube. We were told it was optional for staff to wear them. The cable would not work on the television... more

Owner Response
Susan Y, General Manager at Best Western Hampton Coliseum Inn, responded to this review
Dear Linda, We very much appreciate your feedback from your recent stay with us. On behalf of our entire team, including our owners, I would like to apologize for the shortcomings you experienced with our new We Care Clean protocols. Our cleaning protocols are our most important priority, especially during this time, but obviously we failed you during your stay and I sincerely apologize for that. By making us aware of your experience, you have given us the opportunity to improve, and we will be meeting with our housekeeping and breakfast teams to review the components of our new We Care Clean protocols to ensure that we exceed our guests’ expectations in every way going forward. We hope to have an opportunity to welcome you back to our hotel on a future stay and to redeem ourselves. Thank you again for your honest feedback. Sincerely, Kelli Lantz, GM