Not the normal Best Western standards.
23/09/2019 Lusitex, Kennedale, Texas
To start, the receptionist was not very friendly or enthusiastic and it took three trips to the lobby to get the electronic room keys to function. Not that it is essential but there is no elevator. Th... more
To start, the receptionist was not very friendly or enthusiastic and it took three trips to the lobby to get the electronic room keys to function. Not that it is essential but there is no elevator. The room was spacious and clean but the bathtub drained very slowly and when taking a shower in about two minutes there is water sloshing around the ankles while the drain percolates debri. The only ice machine is in the first floor by the lobby. The exterior brick walls the mortar on the bricks was not cleaned or trimmed and have slags and uneven sharp mortar that can easily snag luggage or an arm when entering a room.(must be a new architectural trend) The exterior stairs lower section runs right to a parking space. If you are walking on the first floor patio you have to go out in the rain to gain access to the stairs to the 2nd floor.(It was raining) Said stairs are uneven and with mismatched steps at bottom and top. On the upper tier of the stairs there is no hand rail on either side. Parking is very tight and the parking spot by the stairs at the end of the building there is a picnic table on the asphalt which leaves no room to backup a vehicle to turn and drive out. Your best hope is to that the next spot is not occupied to give some maneuvering room. Overall just bad design and layout. less
Theresa S, General Manager at Best Western Halton Hills, responded to this review
We are so thankful that you shared your experience on Trip Advisor.
We were very concerned to learn about your disappointing experience and truly apologise that we could not exceed your expectations. We have already taken action in order to meet our service promise.
Please be assured that your concerns have been addressed with all Management involved. Measures are already being taken to ensure excellence in service. We hope that you will give us another chance and will do everything we can to improve your next experience.
We appreciate your business and taking the time in leaving us your comments.
We hope to have the opportunity to welcome you again.
Regards,
Theresa