Manager /owner problem
19/06/2018 Cheryl M, Spruce View, Canada
Be prepared to pay more than your over the phone pre arranged quote and have a fight with the Manager..who is also the Owner. Though he won't tell you.
I was quoted a certain non refundable price for ... more
Be prepared to pay more than your over the phone pre arranged quote and have a fight with the Manager..who is also the Owner. Though he won't tell you.
I was quoted a certain non refundable price for 9 days ..flying in for my mom who was dying. Got there had a fight booking in when I was In a hurry to get room settled and get to palitive care. They changed my room and he said he had no other rooms to move me too.. it was ok but by the gym wall downstairs ,I had been told I could have quiet upstairs upon booking . Then came price ..said I had to pay more as I was there on weekend...which the gal that booked me already knew dates. The Manager/Owner Ashik [-] was arrogant telling me he could not give me that price as the owner wouldn't agree..hey turns out he himself was the owner then said he had no time to argue and I could stand at side while he dealt with next person.. I said how would you like this treatment if your mom was dying and you were needing to get settled quickly...( other hotels 40 minutes away). He didn't care apparently. So politely, I waited while he dealt with other 2 people behind me who had no reservations.. and guess what..he DID have other rooms he offered them.
The staff are lovely but not treated well either, rooms clean. When I finally checked out...there was another man going thru same thing over his bill upon leaving while his taxi was waiting. Seems this is the norm..TAKE EXTRA CASH !! less
Eddie M, Front Office Manager at Best Western Halton Hills, responded to this review
We are concerned with the nature of this complaint. We do apologize for any inconvenience you have experienced.
We take our reservations based on availability. We do our best to honour your room request but it is not a guarantee that we can place you where you want. At the time a reservation is made we always confirm the rate and we will always honour the price you were quoted over the phone.
When you arrived, we showed you the room before you officially checked in. We also did a welcome call to your room at around 3pm, and you said the room was great and the WiFi was working fine.
We area small-town hotel and we pride ourselves on being a warm and welcoming establishment. Our entire staff, from the owner down to the landscaper, are a like family and we can tell our guests that this is a family-run hotel. We sincerely apologize if you felt that you were mistreated at an especially difficult time.