Needs a lot of TLC but fine for one night
20/09/2016 redrice57, Andover, United Kingdom
Stayed here for one night last weekend. I had accidentally booked the wrong night - but the receptionist managed to find me a room available - a twin bedded budget room, I had booked a standard room -... more
Stayed here for one night last weekend. I had accidentally booked the wrong night - but the receptionist managed to find me a room available - a twin bedded budget room, I had booked a standard room - but none was available - however, I was charged the same for a budget room - so it should have been cheaper - but as she was doing me a favour and it was late I had no choice - but as I had not actually paid for the room it seemed odd she still charged me the higher rate. Anyway, I was tired. The budget room -Number 25 - was basic but ok for a night. I would not want to stay there any longer. The carpet up the stairs and in the room needs renewing urgently - it was old and fusty.The room had a good tv and the beds were comfy. The bathroom was dingy and the lino on the floor was curled up at the edges where the damp had attacked it. It was very old lino and grim. The shower did not work well - the plunger kept popping back up so the water reverted to coming out of the tap and not the shower head. There was a low beam just before the window - about head height and I managed to bang my head on it in the morning in the half light as I went to the window - it needs padding on it as it is too easy to hit your head on it. I did not eat there - the breakfast was over priced so we went elsewhere the next day. It is very handy for the Curry Mile which I love - about a 20 minute walk away. less
WillowBankManager, General Manager at Best Western Hallmark Hotel Manchester Willowbank, responded to this review
Thank you for your comments following on from your recent stay with us. We don't normally use room 25 unless someone has specifically booked this room on a budget website. Rooms 22 to 33 are due for total refurbishment in November this year which includes the carpets that you have mentioned.
Please accept our apologise for not meeting your expectations.