We have been staying at this Best Western a few times a year, since 2011, because it is near the college our three children attend(ed). It has always been a nice, no frills stay. But this past weeke... more
We have been staying at this Best Western a few times a year, since 2011, because it is near the college our three children attend(ed). It has always been a nice, no frills stay. But this past weekend, we perceive that management standards have significantly lowered. Most noticed was our breakfast experience. As usual, the small dining area was over-crowded, but this time it was obvious no one was consistently managing the morning rush hour(s). The food choices were minimal, and containers/frig empty of the limited offerings. The two trash bins were overflowing and the tables dirty. While breakfast offerings of this level hotel vary widely, there is always a staff member managing the busy times. I asked the desk clerk and he said it was his responsibility to manage both desk check-outs and the breakfast area. Clearly, not possible on a busy weekend morning. less